Imane C.

I ordered a product in May of last year that hasn't shipped. After countless attempts to contact them, I was told it was out of stock.
I then asked for a refund, and they said I'd get one only for nothing to happen.
I've been contacting them endlessly as I need that money but everyone just keeps lying to me and/or telling me different things, referring me to other people, I even had someone say that a manager will email me in 24h and nothing happened.
I referred my partner to Gearbest and this was my attempt to get his money back as guilt was eating me from the inside. Still trying my best. Definitely the worst experience.