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My order was not received, have proof from courier, item sent back to sender, no idea why.
Gearbest will not refund! This is what they say! Needless to say, I have escalated a paypal claim and will not use them again...
Here are the best solutions we can offer you in this situation:
1)Accept a 50% refund of the product value on your Wallet ( Store credit)
The product value is 23.90 USD ，we can refund 12 USD - on your wallet and exceptionally reward you with extra points
(e.g. If your item is 1usd = 5 points, 3usd=3*5 points => get 15 points etc).
You can use both your wallet and points to purchase your future products.
The refund can be completed within 1 working day.
2)Reship the order
We can resend the order for you. For this, please kindly send us 12 USD so that we can arrange the shipment. We will send you an invoice by email if you choose this option.
Please kindly let us know your decision.
Once again we apologize for any inconvenience caused.
Thank you for your understanding and cooperation.
Nick S.'s review of Gearbest earned 5 Very Helpful votes
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Dear nick,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products safely and efficiently.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards.
Gearbest.com