Aaron J.

I placed an order with Gear Best on 11 May 2021. The original shipping/delivery information provided was 7-15 business days with a fee of 26 USD.

After 17 days with no updates, I reached out to their automated customer service system. The automated system gave me a genic message regarding a delay from their "Warehouse", so I gave them the benefit of the doubt. After waiting another 11 days with no updates, I decide to contact a live customer service representative, who informed me the product was out of stock (not the issue) and will be delayed until Mid Jun (not the issue).

My real issue is that there was no status update provided to me at point in time by any automated system, GearBest, their "Warehouse"/Seller or anything. So I have "apply(ed) for a refund" from the seller (not GearBest). Which by the way means tells the seller can to "deny" my refund.

So this review is to serve as a warning for anybody. Before placing an order at this site understand that their website does not automatically inform you of inventory status as you place the order. Gearbest nor their Sellers will provide active feedback regarding the REAL status of your order. And finally to get a refund you have to "apply" meaning GearBest wipes their hands clean of the order once placed and paid and punts the responsibility it to their "trusted" Seller.

At this point I'm leaving my rating at 1 Start until either I receive the refund from their seller. If I do not receive updates or details regarding my refund.