mister p.

I have used this service for some years now. It is the only company that I would give top marks. More recently I found that they have an onion address which I now use. So this makes them even better. The searches always bring relevant results. Its always difficult to write lots about a company that is good.

[EDIT]

I have noticed of late, that their search engine in displaying results is not working properly. When one place a '-' in front of a word then one does not want to see that word in the results. What is happening instead is that one gets every search result with that word; this is an error, and its a general error.

As title, have used this company for years, if not two decades, to route phone calls through, to reduce the charge of the call, with the only reason i dont give five stars being there was once a blockage by the company over the transfer of a direct debit to another bank, by ******* - otherwise quite good.

Pity all isps and telephone providers in the UK try to block this service - shame on them.

Have been hopping for years from one ISP to another always disappointed and completely let down by self-serving customer service - but this companies customer service is the exception to the rule. They may not be there over the weekend but when they are there you get one-on-one customer service where one of the same two people answer the telephone without making you go through the spanish inquisition with bogus security questions; problems are fixed while they are still on the phone and they are patient with you.

Only problem is that they rent their lines from talktalk, and with that comes blocking rules to certain sites - but it can be bypassed by using a proxy - LOL - nice try talktalk!

I have had need t use an anonymous email service; after searching and testing I came upon anonymouse. All I can say is that it worked. Good job.

On a number of occasions over the past few years the local some of the sraff of the local sainsburys store have had a 'pop' at myself, or just been unhelpful - just because on the surface of it, as follows

* One even though I was standing directly in front of her and non-verbally indicating I needed assistance, jusr stood there making sure her hand were nice and germ free, and when challanged she said "she did not respond to non-verbal communication" - make of that what you will.

* One woman blocked my way, ordered myself to go another way to get to the self-service tills, and she added that I was standing to close to her for her liking.

* Same woman, when she knew I was trying to catch her name on the badge she was wearing, just walked past practically shouting her name and pointing to her badge.

* Another woman, jumped backward to avoid being too close to myself - as ff I was contaminated.

* This is what started the treatment or the first incident; I was leaving the store, and just outside was a queue of people waiting to be allowed to enter, with at the head of the queue an old woman who asked the male employee whwther it was safe to enter, and as I was passing the male employee said to the woman "it is safe to enter madam 'now'" to which they both s$#*!ed.

There are more, but the point is that almost every incident was reported either to the head office over the telephone or directly to the management of the store - to this day all those people still work at the store, something of which I have intimated to the head office with maybe the management of the store and the wider management are discriminatory, after all they seem to be allowing this treatment to continue.

PS One thing I forget to mention is that I look different to others, only added to explain the treatment of myself.

Bought a chest of drawers as a flat-pack; not so long later the drawers collapsed, and would not fit back in place, I was forced to put matches behind the rail, on one side, for each draw, this worked for while until the draws again collapsed with myself fixing the problem by inserting matches behind the rail on the other side; I can only think that the item was in a damp place, was not properly seasoned, when measured, my place is dry, and still the drawers shrank; the item also came the a central strut for the back snapped, which they replaced.

Recently I checked the side with a ruler to check if the item had buckled or is bowed, and sure enough it has indedd bowed, without amy heavy weight on top pressing down.

A complaint I made, about the way a supervisor wriggled out of handling a complaint I made about the way I was handled by one of the front-line call centre staff, was closed by SSE because THEY WAS HAPPY THAT BY PHONE AND EMAIL THE COMPLAINT HAD BEEN ADDRESSED - what about the customer being happy with the way the complaint was handled? - clealry a case of an emplyee covering their own back and not just their own.

So I made a complaint about the complaint handling; I heard nothing so I called on a Tuesday after the bank holiday in May 2019. I then had once they found out who I was - thats a different story - the phone slammed down on myself four times on a trot with the message that they was not allowed to talk about the complaint, and even while I was talking the phone was slammed down.

Later, in the same day, I found that the notes written about these four calls had the front-line call centre staff just say that the 'call ended' - not that the call was ended by them slamming the phone down while I was still talking.

When the contract is up, the contract will be up!

Recently told Trustpilot to delete/remove all my posts and basically close the account.

Why? Well, a company (onestream.co.uk) which is an ISP in the UK, did not pick up the phone, or respond to an email I sent, so I posted what happened to myself on Trustpilot. The company then complained to Trustpilot about the post claiming I was not a customer and then that I had no contact with them either. Trustpilot removed my post with the proviso that if I could supply proof, then the post would be reinstated - I refused and made a counter argument, that if they check my post in this way then they need to check every post on their site to make sure that there was contact, otherwise if they do not check every post then they should not check mine either, just for fairness.

I received an email from someone called manuel, who did a cut'n'paste job of trustpilot rules - my reply 'that is not the question'.

He then, made a more compressed and more personal explanation of the rules - but again this did not answer the question/point, and was basically going over the same point he tried to make in his first email; I suppose he thought it would be rude to just repeat the cut'n'paste job, or would the rudeness be too obvious LOL!

He then did the same thing for a third time.

It was obvious that he was trying to avoid addressing the point I had made and therefore validating my point/contention - a typical neo-liberal move, he also got shirty when I pulled him up over his claim that there was no pre-screening of posts by my replying that there is just post-deletion.

So I told them where to go and close the account and delete all posts.

[12/01/24]

Update to above.

Believe it or not, I rejoined trustpilot, but have just closed account with them, for a variation of above.

I made a post about sainsburys supermarket, it was removed, then made a second more detailed post about the same company, which was also removed, in both cases it was stated that their software had done this, that mistakes can be made, but they were sure it was the "right call".

I replied to both, got a email to both replies stateing that if i could proof that I had a purchase with sainsburys by way of invoice, delivery proof etc that they would consider reinstating the postl my reply was that this was inapplicable, to which I am.was still waiting for a reply.

I think that these posts were deliberatly removed because i used the word 'discrimination' and trustpilot can not have that, for some reason.

As we all should know by now GG offer a lot of services, including youtube. To be able to post on youtube you need an account. So now you have setup an account - with a password. And I want to emphasise with a password. So now you try to login from another machine/browser. You are blocked even though the password is correct. So what then is the point of the password? Ok so you can reset the password - or are required to reset the password to something different. But... but... but... to get through to this you enter the current password, which means the current password is OK, as they recognise it. SO what is the FRIGGIN POINT? So essentially, if you dont bow down, and drop your trousers and do everything they want you have no account for no good reason. Also, if there has been a serious security breach as they claim is the reason for forcing a password change then surely this procedure allows the scammer/hacker to reset the password?

Also, the forcing of double authenication, via blocking access to your account, unless you supply a code that is sent to your moble - I have deliberatly not enabled double authentication.

And, I delberetely, have opened an account from one machine with the intention of using that one machine only to login - but gurgle still makes the claim that there is something different about my login and force the double authenication procedure - same OS, same router, same isp, same browser same...

Cant login to Amazon when using tor. Cant even retrieve a lost password without going through the 'spanish inquisition'. I will buy from elsewhere then - shall I amazon?

I have never heard of this company before I got mail from them.

They got my details somehow through equifax, so zopa claim.

I didnt like this. I dont like this. I never asked to be contacted by them.

In my eyes not good. I recognise they are a business and they want to get customers, but do it some other way.

On the surface, they appear to be good, with nice communication and fast delivery. But recently I have discovered, due to accessing my credit reference report, that they are doing stuff behind the scenes and out of sight, or where they think few people will look, and with dubious permission even though they are following the rules.

I found, due to receiving a credit report that bullionbypost have been marking and checking my credit reference file - admittadly not a hard/permanent footprint, but all the same I thought this strange, after all I do not buy on credit.

So I contacted them to ask why they are doing this. They pointed to KYC (Know Your Customer) as the reason as to why they did this. For two replies all they would say was that it was down to KYC and that they are following regulations. So I went to the Inland Revenue website and looked up KYC rules - it turns out that its not that clear. From what I could gather there are certain guidlines before you check a customer Credit File - did I purchase using funds from many sources... no; did I make a purchase of over 15,000 Euros... no; but the last rule of KYC basically gives the instruction to check 'just because' which bullionbypost was following and simultaeneuosly ignored the first two rules. My last communication with bulionbypost pointed this out, to which I am still waiting for a reply after all this time...

At the beginning of 2015 I tried to buy some silver from this company. I was having some trouble with payment at the time, but informed the company of the troubles. At first they said ok, but then I received an email informing that they had cancelled the order - I had the money in cash btw. Go forward a number of months and I tried to place another order. I was told that because "I" had cancelled the order I could no longer place any order. I pointed out, and proved with emails that they sent that they had cancelled the order. But no, would not accept by not responding, after they had been shown the proof. Make your own mind up.

On November 22nd 2023, I was finally able to report fraud on the account, I received later in the day an email claiming that my claim had been successful, that I would receive the money by the end of the next business day, I am still waiting.

They back-slid on that promise, and no matter how many times I call them, or explain the situation, give the number on the form they sent, they will not return the money - its not that they directly state
Over the phone that they will not return the money, they are just making it clear without doing that.

Then I found that there is a FCA rules covering this type of situation, that provides a guideline to follow, and as Natwest claim they are regulated by the FCA they should be following this guideline, but you try telling them that, one such instance I had the phone put down on myself with the bloke saying repeatedly "I'm sorry" as he did so.

Of late have been asking for written confirmation that they will not be following the FCA rules or returning the stolen money; I have called them repeatedly for this confirmation, but none is coming; they have put the phone down, transferred to another section who does the same, and when I refuse to give account information unless they guarantee that they will send the letter, they try their best to manipulate myself with phrases such as "I will look into it", "I will try to help", I cant help if I do not have account information", "maybe I will help", but I hold steady.

I have called them so many times that it is quite clear that they are not their to help the account holder - just themselves, and when their verbal manipulation fails, they resort to making an self-serving excuse, that entirely helps them to keep their job statements such as "as this conversation is going in circles", or "as you do not need my help I am ending the call" - just to make sure they can get the job covering message on the recording, and don't forget having the last word either, for the same end.

Indeed, Natwests whole MO is to hold the customer over-a-barrel until Natwest gets what they want, even if its already been done, with a vague promise that maybe they will help – even the word help is vague, as I have come ro understand.

This sitaution has been quite revealing of Natwest bank, its statement that they are there to help, the call is important to them.

You have to find it ironic, that companies seek customer experiece, yet will simultaneously do something like this – its illogical.

At the beginning of July 2023 I was informed that fraud had been attempted on my account and to call them to confirm some transactions, little did I know that this would turn into such a farce; I was told after answering an extraordinary amount of questions, that I had failed and to go to a local branch with id to have the account reopened as now the account is blocked; I have not done this as I think I did not fail, and have asked them to provide evidence of this which has not been forthcoming; since then I have had several text messages and automated calls asking to contact to confirm transaction I have called at least four times but have got nowhere with them, I have been repeatedly asked for the long card number and when I finally refused the call was terminated by them, a woman repeatedly asking whether I wanted to end the call until I asked her if she wanted to end the call as it looked suspiciously like she wanted the call to end, which finally she did, a guy stating that what he wanted to do was go through transactions, and when I asked will the embargo on my account be lifted, he just repeated what he wanted to do until he closed the call, and yet I am still receiving test messages, despite the account being effectively closed for all intents and purposes, funnly thing is I was slowly closing the account anyway due to this bank blocking an online purchase, which left myself wondering, from that point on, whether this purchase or that purchase will be blocked, funny thing is with the new bank I bought what was blocked by natwest; any way at least initially, I am taking all the complaints I have made to the financial ombudsman; I presume that natwest must have thought that I had no other means than the money in that account, little do they know.

They then went further, I got of of the situation above by acquesing to their demand, but then immediately they, as I requested a refund for one fraud transaction, sent an email stating my claim was successful and the money would be refunded, then they refused, not in so many words to honour that undestanding, and on top of that I have had the account once again disabled for i dont know what - so today I have sent the debit card back and closed the account.

So after five months of blocking the account, they then within 2 weeks reblocked the account - all on the whim of a call centre staff membar.

Nothing but aggrevation all the way through.

Received a letter from BG stating that I could make savings if I switched to a singke rate meter and changed payment to Direct Debit; I followed the link in the letter to a webpage, from there booked an appointment to have an engineer fit a single rate meter, then I received a confirmation letter of appointment, it was at this point I noticed smart meter; not in any of the communication was a smart meter mentioned; I contacted them about this but a reasonable explanation was not offered, after yet a further communication I put to them that they was pulling a fast one, that they was just teasing myself; I wrote a letter where I stated the problems in terms of health when it comes to smart meters, the response was basically to not refute anything I wrote apart from saying that its ok with the government. As I have put to them they are basically charging to save money, because if a digital meter is fitted I have to pay for it, and now they are saying digital meters are in short supply.

Considering their stated goal is to help save money should I have to pay to do this?

In addition earler last year I set a direct debit paymney method, but not only did they take the dirst payment within three weeks they took a second payment of the same anount approx £263, when contacted about this they claimed that I had agreed to this; I contacted the bank, had the second payment rescinded, stopped the Direct Debit; it was only to the bank did they say the mistake was on their part.

Have been with BG for less than a year; have found them, due to the Indian call centre staff difficult to deal with., from ending the call abrubtly, not dealing with complaints, overcharging, and the latest not telling myself in three pieces of communication that to save money I would have a smart meter installed untill the confirmation letter arrived, also offering a reduced rate but when it comes down to the crunch charging myself to save money.

I wish I was not with them, truely a value service, with incomprehensible call centre staff.

Have been a customer of naturesbest for some years, but recently due to research and asking questions, I discovered that some of their products could be construed as less than healthy, namely Cod Liver Oil, Magnesium tablets; I telephoned one of naturesbest nutritionists to ask the simple question "what does the word 'pure' on their cod liver oil liquid actually mean. I was told that the oil is sieved or filtered to remove heavy metals, but in the process vitamins such as retinol and D3 and anything else is filtered out, then just like with breakfast cereal, man made vitamins are inserted, in otherwords a fortified product; this does not sound to myself that they should be using the word 'pure', and as far as their Magnesium-375 product is concerned, I dont think that they should be using Magnesium-Carbonate as the main ingredient as this is essentially chalk as its the main constituent of chalk.

I left a review of both products on the review section for the respective products and the reaction was quite revealing; first I received an email stating that the government allows them, in reference to the magnesium being essentially chalk, then interestingly I received an email from a company called Lamberts, who appears to be the parent company, basically asking whether the review could be 'recalled', I asked what this meant and I am still waiting for a reply to that, but I think it meant removed, I was then Indirectly threatened by a member of Lamberts that I should maybe shop somewhere else and close the account, and that I have left several reviews already, which I had not and pointed out successfully; but more recently I left a review of my experience on trustpilot where naturesbest again were angling to have the review removed by trying to use trustpilot rules, in so much as naturesebest stating that they could not find myself on their system; So I am posting here
Something of what happened.

Not good quality
Bought a pair of hi-tech outdoor boots in the autumn of 2020, but here I am nearing the end of winter and I find that the leather is peeling, and one of the lace ties has snapped off - I have not worn these boots everyday, as I have mostly worn wellies while trecking through the outdoors at the back of where I live.

Not good quality; I shall think twice before ordering from this outfit - reminds myself when I tried to buy a jacket that was not the stated size - due to shrink-flation - and had to send the jacket back, where I had to pay for the delivery - who profits from that?

Also, an account was opened in my name at millets by another company, and now cannot close account due to bad self-serving customer service.

Bought a pair of sandals from this outfit; received two emails from them stating that the order is being processed and the order has been dispatched. Then I get three emails from Millets stating that an order has been processed, dispatched and an account had been opened in my name at Millets.

I contacted Millets who thought that the emails are fraudulent, as my bank thought too.

But I did receive the sandals - from Millets?

It appears that someone at peterstorm opened an account at Millets in my name and placed an order at Millets - isnt this fraud?

It appears that no-one at peterstorm can be contacted about this - so here we are reporting fraud of peterstorm staff on trustpilot.

And no matter what I still have an account at millets that seemingly cannot be closed due to bad customer service.