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30 Reviews by mister

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DuckDuckGo

DuckDuckGo

2/23/18
I have used this service for some years now. It is the only company that I would give top marks. More recently I found that they have an onion address which I now use. So this makes them even better. The searches always bring relevant results. Its always difficult to write lots about a company that is good.

[EDIT]

I have noticed of late, that their search engine in displaying results is not working properly. When one place a '-' in front of a word then one does not want to see that word in the results. What is happening instead is that one gets every search result with that word; this is an error, and its a general error.
Anonymouse.org

Anonymouse.org

6/30/18
I have had need t use an anonymous email service; after searching and testing I came upon anonymouse. All I can say is that it worked. Good job.
Amazon

Amazon

11/26/17
Cant login to Amazon when using tor. Cant even retrieve a lost password without going through the 'spanish inquisition'. I will buy from elsewhere then - shall I amazon?
Google

Google

2/22/18
As we all should know by now GG offer a lot of services, including youtube. To be able to post on youtube you need an account. So now you have setup an account - with a password. And I want to emphasise with a password. So now you try to login from another machine/browser. You are blocked even though the password is correct. So what then is the point of the password? Ok so you can reset the password - or are required to reset the password to something different. But...but...but... to get through to this you enter the current password, which means the current password is OK, as they recognise it. SO what is the FRIGGIN POINT??? So essentially, if you dont bow down, and drop your trousers and do everything they want you have no account for no good reason. Also, if there has been a serious security breach as they claim is the reason for forcing a password change then surely this procedure allows the scammer/hacker to reset the password?

Also, the forcing of double authenication, via blocking access to your account, unless you supply a code that is sent to your moble - I have deliberatly not enabled double authentication.

And, I delberetely, have opened an account from one machine with the intention of using that one machine only to login - but gurgle still makes the claim that there is something different about my login and force the double authenication procedure - same OS, same router, same isp, same browser same...
Bullionbypost.co.uk

Bullionbypost.co.uk

4/29/16
On the surface, they appear to be good, with nice communication and fast delivery. But recently I have discovered, due to accessing my credit reference report, that they are doing stuff behind the scenes and out of sight, or where they think few people will look, and with dubious permission even though they are following the rules.

I found, due to receiving a credit report that bullionbypost have been marking and checking my credit reference file - admittadly not a hard/permanent footprint, but all the same I thought this strange, after all I do not buy on credit.

So I contacted them to ask why they are doing this. They pointed to KYC (Know Your Customer) as the reason as to why they did this. For two replies all they would say was that it was down to KYC and that they are following regulations. So I went to the Inland Revenue website and looked up KYC rules - it turns out that its not that clear. From what I could gather there are certain guidlines before you check a customer Credit File - did I purchase using funds from many sources...no; did I make a purchase of over 15,000 Euros...no; but the last rule of KYC basically gives the instruction to check 'just because' which bullionbypost was following and simultaeneuosly ignored the first two rules. My last communication with bulionbypost pointed this out, to which I am still waiting for a reply after all this time...
Service
Value
Shipping
Quality
Zopa

Zopa

10/22/17
I have never heard of this company before I got mail from them.

They got my details somehow through equifax, so zopa claim.

I didnt like this. I dont like this. I never asked to be contacted by them.

In my eyes not good. I recognise they are a business and they want to get customers, but do it some other way.
Uk.trustpilot

Uk.trustpilot

8/10/19
Recently told Trustpilot to delete/remove all my posts and basically close the account.

Why? Well, a company (onestream.co.uk) which is an ISP in the UK, did not pick up the phone, or respond to an email I sent, so I posted what happened to myself on Trustpilot. The company then complained to Trustpilot about the post claiming I was not a customer and then that I had no contact with them either. Trustpilot removed my post with the proviso that if I could supply proof, then the post would be reinstated - I refused and made a counter argument, that if they check my post in this way then they need to check every post on their site to make sure that there was contact, otherwise if they do not check every post then they should not check mine either, just for fairness.

I received an email from someone called manuel, who did a cut'n'paste job of trustpilot rules - my reply 'that is not the question'.

He then, made a more compressed and more personal explanation of the rules - but again this did not answer the question/point, and was basically going over the same point he tried to make in his first email; I suppose he thought it would be rude to just repeat the cut'n'paste job, or would the rudeness be too obvious LOL!!!

He then did the same thing for a third time.

it was obvious that he was trying to avoid addressing the point I had made and therefore validating my point/contention - a typical neo-liberal move, he also got shirty when I pulled him up over his claim that there was no pre-screening of posts by my replying that there is just post-deletion.

So I told them where to go and close the account and delete all posts.
LibertySilver.ee

LibertySilver.ee

12/15/15
At the beginning of 2015 I tried to buy some silver from this company. I was having some trouble with payment at the time, but informed the company of the troubles. At first they said ok, but then I received an email informing that they had cancelled the order - I had the money in cash btw. Go forward a number of months and I tried to place another order. I was told that because "I" had cancelled the order I could no longer place any order. I pointed out, and proved with emails that they sent that they had cancelled the order. But no, would not accept by not responding, after they had been shown the proof. Make your own mind up.
Sse.co.uk

Sse.co.uk

8/11/19
A complaint I made, about the way a supervisor wriggled out of handling a complaint I made about the way I was handled by one of the front-line call centre staff, was closed by SSE because THEY WAS HAPPY THAT BY PHONE AND EMAIL THE COMPLAINT HAD BEEN ADDRESSED - what about the customer being happy with the way the complaint was handled? - clealry a case of an emplyee covering their own back and not just their own.

So I made a complaint about the complaint handling; I heard nothing so I called on a Tuesday after the bank holiday in May 2019. I then had once they found out who I was - thats a different story - the phone slammed down on myself four times on a trot with the message that they was not allowed to talk about the complaint, and even while I was talking the phone was slammed down.

later, in the same day, I found that the notes written about these four calls had the front-line call centre staff just say that the 'call ended' - not that the call was ended by them slamming the phone down while I was still talking.

When the contract is up, the contract will be up!!
eBay

eBay

12/4/15
Trying to set an account up. Came to the payment options. Found that even though their was an option box next to paypal this was a faux option. It is compulsory to tick the paypal 'choice'. Weird. I,m guessing that legally you can make a payment anyway you like, but ebay want to 'legally' force you to use paypal. Once you tick the box your choice has gone. I telephoned on numerous occasions as I could not understand why there was an option box, but it was not an option. After one hollow reply after another, the account was closed by ebay. I am now for life permanently banned from having an ebay account, unless I send documentation ie photos of myself. Strangely it hasnt killed me and I fail to see the punishment or bad effect of this. They are basically a law unto themselves. Judge, jury and executioners. The wild west.
PayPal

PayPal

8/11/19
I found due to needing to call PP about something that my telephone number is linked to a paypal account - I do not have a paypal account.

Over the course of three weeks - obsessive - I have telephoned them to get the account removed from my telephone number; I found it disturbing after all what other details are linked to my number, bank, name, address...

Not one I have called have helped, I have had dubious excuses thrown at myself as to why , but no unlinking.

1... I have paid for something online and the online merchant has used paypal behind my back - as I rebutt when you purchase something there are clearly at least two ways to pay, paypal or a proper online card merchant, and besides surly a paypal payment would show on my bank statement - to which the phone is slammed down by them.

2...That I should contact my telephone company to have them do something about my telephone number being linked to a paypal account - rebuttal why does everyone else have to run around for paypal changing their records? - phone slammed down by them.

3...I have called paypal before.

I could go on and on with the scams and fastones they have pulled, but suffice it to say that this is a company that the employees think they can do what they want.

BTW also can not make a complaint, unless you are a member aka have agreed to their conditions and rules - WTF!!!

Also keeping one in a telephone queue for as long as they do is rude.
Amazon.co.uk

Amazon.co.uk

12/15/15
I telephoned them about a problem with their site - something that didnt make sense, and still does not. Then their dance began. They found ways to put the phone down on myself, but simultaneously keep their job. What do I mean by that? Putting the phone on hold or mute indefinitely is effectively putting the phone down on the customer, but without actually putting the phone down on the customer.
In addition, I telephoned them to complain about this tactic. I spoke to a supervisor, who after I told him what had happened and what I thought about it, just said 'sorry' then proceeded to ask why I was calling. Surely I said it is obvious why I am calling, as I have just told you. But try as I might he still persisted in ignoring, and changing the subject. So I closed the account, with btw not going through a proper security screening. So anyone could call them and close any account that they happen to have the correct answers for the so-called-security-questions, as the questions are common knowledge ie name, address, postcode and email address.
I call them now from time to time just to prove how stupid they are, with ridiculous questions asking for their opinion on make believe world events. Here are two questions. The first "what do you think of president de gaul of france nuking china because china was manipulating the french currency, the franc?" The second question I have posed is "what do you think about Lee-Harvey-Oswald being able to get a gun of the black market and shooting Jesus. Do you think he should have been able to get a gun of the black market to be able to do that?". The answers are ridiculous to the extreme, and just prove how stupid these telephone staff are. I was roflmao at their attempts at answering. Very amusing.
TalkTalk.co.uk

TalkTalk.co.uk

9/17/16
It's difficult to know where to start. For myself it was and is always about their customer service over the phone and in writing. I suppose it may be best summed up by this quip - "we don't lie, we just don't tell the truth he-he-he aint we clever". Their attitude is that the customer is even more stupid than they are, and as a consequence can say and do what they like, and the customer has to do what the hapless call centre staff likes as well. Awful. they have put me off from having another provider for a long time.
AliExpress

AliExpress

12/4/15
Bought what was advertised as 100% cotton shirts. Turned out that they were a cotton/polyester mix. Complained to alibaba. Went through their process. Took photos of the label that shown the percentage of the mix. All the while the seller with the broken english was complaining that he had done nothing wrong - "dears". Alibaba made a decision. Because it was 80% cotton I was to be refunded 20% of the cost of one shirt. But I bought two shirts together. They had the same order number. I sent photos of two shirts - different colours. They didnt put two-and-two together. The western way is to get a full refund - not 20%. As it turns out I did not even get that money. So no refund - 'dears'!!! As thick as two short planks put together. They make a poodle look intelligent.
Trustpilot.co.uk

Trustpilot.co.uk

1/2/18
I have posted reviews on trustpilot of various companies. I was doing so just a week ago where I posted one review and it was accepted, then I went to post another. Its at this point that I was logged out. I contacted them by email to explain the problem. Just got a reply back today. Apparently their "advanced software" had noticed "patterns" and this was why it happened. They have not explained what they mean by pattern nor offered to rectify the situation. I am just without being told (manipulation) banned from posting out of the blue with no adequate explanation. So ironically I am posting on sitejabber about trustpilot - ha!

[UPDATE] - OK, since the above this has happened. They reinstated my account - or did they? You see despite being now able to login and see my reviews, I can only see my reviews when I am logged in. If I am not logged in my reviews do not appear in the general timeline. I have contacted them about this a couple of times, and they claim that there is no problem. So I made a more thorough check. I used two browsers. One browser I was logged in to trustpilot, and the second I was not. Sure enough, I could not see my reviews on the browser where I was not logged in, but could with the browser I was logged in with. So I made one final complaint. I mentioned yet again what I had read twitter were doing, and that is "shadow accounting". This practice is exactly as I have just described. It is where for all intents and purposes when logged in you can post and see your reviews - but no one else can. This is what trustpilot is doing as well.

[Further update] - They have relented and given back full site privileges.
Equifax

Equifax

10/22/17
I have contacted these clowns on numerous occasions in the past 24 hours. Reason is that I received a letter from a company offering me a loan that I have never had any dealings with. This produced an itch that needed to be scratched. So I contacted the company. It turned out they had got my details from equifax. I have no account with equifax; (I did quite some time ago have a trial account that was cancelled before I had to pay anything). But as I write I have no account with equifax. I then contacted equifax for an explanation. I have been given the run-around. The indian call centre staff are almost incomprehensible, as anyone speaking english is to them. They are not interested in what you want; they are only interested in what they want. I like the way the caller can go into a rant about why they are calling and the problems they are having, and the question comes back from the hapless call centre staff "why are you calling" (I call it the magic eight ball, that is if they dont like what you say they pretend you havent said anything and ask why you are calling over and over again until they get an answer they can deal with - like shaking the magic eight ball when you dont get the result you wanted). At all points when I contact them they presume they can pull up my details from a non existent account, and dont know how to cope when you challenge them about that.

The excuses they have given. They have tried to blame a building society or a bank for giving equifax details. But this is a red herring as its the banks and building societies that come to them for details. They have tried to blame the electorial role and myself for not ticking the box that stops one from being placed on the open register. I always tick the box to stop that from happening.

Here is another for you; it quite clear from the tone of the conversation and the way the conversation is progressing what you want to be done by them. Instead of doing this, they ask whether you want it done. I reply "what do you think?" bear in mind the general direction of the conversation. If they dont get an answer that complies with what they want they pretend they dont know what to do. They even go as far when challenged about this to say something like - well judging from what you have said I would say you would like me to do this. But still nothing is done until they get a certain three letter word.

I had one of their call centre staff, come back from yet another break, to then ask me whether I am going to answer his questions. But due to my considerable experience calling call centres I immediately knew what he was up to. He had gone away to ask a supervisor for permission to put the phone down on myself, and had been given the go-ahead to do so as long as he once again checks by asking myself that question before putting the phone down. I told him of this instead of answering his question, and included that he was using the call to keep his job. he agreed before putting the phone down on myself.

All I can write is morons.
BT

BT

12/5/18
Where do I begin?

Even though they claim I can access my bill online - I would have to allow them to track my activities while I view my bill and any other account details via cookies that have been deliberately mixed - marketing and essential cookies -to cause obfuscation. According to the GDPR one is not supposed to have no opt out of marketing cookies, yet BT deliberately flout the rules; I say they flout the rules as I have told them. They say as a defense "but other companies use cookies"; which bring us to the next problem - everything you say has to be contradicted, argued and quibbled; you are not allowed to be right, or to go away thinking you have won. Its like they want to control your thoughts, like an adult controls a child.

Every call is a war. You call for something that has no need for them to access the account - such as how does something or other work? - of course they claim they cannot do anything until they access your account.

They constantly claim that you have not tild them why you are calling - yet it is the first thing you do. They even claim this when quite clearly you have repeatedly told them why you are calling - which I have cottoned on to as a tactic by the telephone staff of trying to get you to change the subject - a bit like going to a tarot card reader, and keep going to different tarot card readers, until you get the reading you like; with them just keep saying you need to tell me the reason for the call, until you change the subject to something they are happy with.

They claim they have no account details on the screen, yet quite freely seem to know your last calls and the reasons for the calls, and your name.

They claim that you will not be charged for a paper bill; yet when it comes to the crunch you are charged for a paper bill, and when you call, you are told "that hasnt been written down."

On top of all this and more, there is the situation that there is no customer service that deals with the problems that customer service creates for the customer, and whenever you tell whoever you are on the phone with of what one of their colleagues have done, all that is said too try to wriggle out of commenting on a fellow member of staff is "but I wasnt on that call so I dont know what happened"; these two things combined make the BT telephone staff completely unaccountable.

Awful. Ask not what the call centre staff can do for you, ask what you can do for them.
Paypal.co.uk

Paypal.co.uk

7/3/17
For a week I have been raining telephone calls upon this outfit trying to get them to sort out a problem of their creation. That is they have stopped the use of my debit card on their guest accounts, which means I cannot make donations. They have been telling me that there is nothing they can do; but I know that they can as I have been in this situation with them before and their executive escalations department removed the problem.

This is what they have been doing instead:

Making opportunities for themselves to put the phone down, such as, after you have countered what they claim, they go silent for a short time say 120 seconds, then they make their putting the phone down speech ie I cannot hear anyone anymore, I am going to put the phone down, you can always call again later to get th problem sorted, thank you for calling paypal, have a nice day. then they put the phone down.

Or a variation of this ie they do the putting the phone down speech ie I cannot hear anyone anymore, I am going to put the phone down, you can always call again later to get the problem sorted, thank you for calling paypal, have a nice day. Then they wait for for a couple of minutes before putting the phone down.

here is the thing with both - who are they saying all that for if they are claiming there is no one there? Whose listening? Its just to make sure that they are covered using the recording.

They even put the phone down while you are talking, of course making sure that there job is covered by doing the end of call speech - and this is despite the fact that they are not supposed to do that - so they claim!

I had one yesterday telling myself that it was my card issuer that was causing the problems not paypal. I repeatedly called him a liar. He put the phone down while I was talking. I then contacted my card issuer, who assured myself that there was nothing wrong with my card. I also recorded this and the paypal bloke who was telling me it was not paypal. I returned to paypal to prive my point by playing the recordings to them. The woman while the recordings were being played to her make her job covering excuses and put the phone down. You see she saw it as an opportunity as I was not there or highly unlikely to be able to hear her or know what was happening to put the phone down 'scot-free'. Unfortunately for her I have two recording devices, so she was recorded in the act.

I am sure that if you were standing in the middle of a field covered with grass, and you said the grass is green they would say 'no its not'.

[UPDATE] There has been some progress. I now can use my debit card online to make donations. But this took a further conserted effort. I finally got thriugh to someone who in typical Paypal fashion symphases with my plight over the phone, but did not do anything there and then to releive the situation. A number of weeks later I find that this problem has gone. So I guess what I said to this guy got through.

But I still would not have an account with them, and still will have as little to do with paypal as possible.
USwitch.com

USwitch.com

5/24/18
I made several calls yesterday. Let me rephrase I was forced to make several calls yesterday.

I originally called due to a contradiction in their terms for a £60 voucher. At clause 5 they state something like you are not eligible for the voucher until or for 90 days. This is followed by clause 6 that states that once your line has been activated then you will receive the voucher. I called them to explain. I got the usual corporate blarney that tried to explain away this issue. Of course the explanation barely was in line with the words in the clauses.

Other gems to note include the following from this call and subsequent calls include: the passing the buck tactic, forever accusing myself of not providing a reason for the call, accusing myself of calling the wrong number, condescension by phrases such as 'is your tea getting cold' or 'I think the simpsons is on now' ie trying to get myself to end the call without the agent having to tell myself to go away or end the call, myself having to repeatedly say 'as you are not helping please put the phone down', the abuse by these tactics of the caller, going beyond the norm of acceptable behaviour ie forever despite being told to go away refusing by remaining on the call, changing the subject when the questions that the caller asks or the points that the caller makes are too close to home, the complete make over of the call by the agent as if the caller has asked a different question entirely so that the agent can deal with the call as if an entirely different person is on the call, forever carolling to get what the agent wants ... the list does just go on.

Overall, condescending, arrogant, devious, manipulative, breaking the rules of acceptable behaviour, forever angling for a result which is good for the agent and to hell with what the caller feels or wants. Did I mention selfish?

I would give minus stars if I could.

Also why give a telephone number to contact them on their web page and it states to contact uswitch use this number, but if used you get through to a different organisation?
NationWide.co.uk

NationWide.co.uk

11/23/17
I for one do not trust call centre staff as I have been lied to by them too many times. The call centre staff that this company employ are no exception. Case in point, yesterday I called using a phone I have never used to call Nationwide before. I was not asked any identifying questions before being put through to someone. This phone is also not registered with them. Yet after ten minutes (approx) the woman slips and tells me my name. I point out approx two minutes later that she had told me my name. She went into denial. You know the kind of denial that call centre staff excel at. That is change the subject, make an excuse such as I dont recall doing that etc... Not only this but she had asked previously whether there were any other questions I had that she could help me with. So of course I started asking questions about their telephone customer service, to which she tried one way after another to not answer any questions. I said to her you have no intention of honouring what you promised. After 26 minutes she put the phone down on myself. This is another thing. Tell them to put the phone down as they are doing nothing but string you along and try all sorts of tricks to wriggle out of doing what is asked, including claiming that they do not have permission. But they all work for the same company and if one can do it they all can do it. Which by-the-way they do on almost every call.

They use voice recognition software, and your training it. Thats what you are doing by answering their remedial 'security' questions.

Never a straight answer is given. They are only interested in hijacking your call to get what they need to keep their job.

mister Has Earned 53 Votes

Mister P.'s review of PayPal earned 3 Very Helpful votes
Mister P.'s review of Amazon earned 2 Very Helpful votes
Mister P.'s review of co-operativebank.co.uk earned a Very Helpful vote
Mister P.'s review of PayPal earned a Well Said vote
Mister P.'s review of DuckDuckGo earned 24 Very Helpful votes
Mister P.'s review of Bullionbypost.co.uk earned 3 Very Helpful votes
Mister P.'s review of LibertySilver.ee earned a Very Helpful vote
Mister P.'s review of Google earned 3 Very Helpful votes
Mister P.'s review of PlusNet earned a Very Helpful vote
Mister P.'s review of EurGold earned a Very Helpful vote
Mister P.'s review of anonymouse.org earned a Very Helpful vote
Mister P.'s review of Equifax earned 2 Very Helpful votes
Mister P.'s review of Trustpilot.co.uk earned a Very Helpful vote
Mister P.'s review of Trustpilot.co.uk earned a Well Said vote
Mister P.'s review of Google earned a Well Said vote
Mister P.'s review of National Lottery earned a Very Helpful vote
Mister P.'s review of FuelBroadband.co.uk earned a Very Helpful vote
Mister P.'s review of TalkTalk.co.uk earned a Very Helpful vote
Mister P.'s review of AliExpress earned 3 Very Helpful votes
Mister P.'s review of eBay earned a Very Helpful vote

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