Santander UK

WAITING FOR A (SAR) FOR 3 YEARS.DONT THINK THEY EVEN KNOW WHAT A SAR IS.INSTEAD RECIEVED NOTHING BUT MISTRUTHS AND INCOMPETENCE INSTEAD.STILL WAITING TO RECIEVE MY INFORMATION AFTER REPEATEDLY CALLING SANTANDER AND VISITING SANTANDER BRANCH FOR THIS SIMPLE TASK TO BE PERFORMED.EITHER THEY ARE ALARMINGLY AND BEYOND INCOMPETENT OR CRIMINAL ACTIVITY HAS OCCURED WITH MY ACCOUNT AND STILL NOTHING HAS BEEN DONE ABOUT THIS AFTER TELLING SANTANDER FOR 3 YEARS OF THIS OCCURANCE TO MULTIPLE SANTANDER STAFF IN BRANCH AND ONLINE.THIS BANK IS AN ABSOLUTE JOKE AND BEYOND COMPREHENSION.

Be aware of santander in peckham, as they will constantly keep harassing you on private number ehich is very unprofessional to delete my review which honest review and as you can see peckham santander has bad reviews anyways which im not suprised and i will be taking this matter further if they continue to harass and threaten me.

Very unprofessional and she had very rude attitude and refused to let me talk to manager so i had to get manager to solve the issue and this has happened whilst i was on phone call with santander.

There is a reason Santander 123 accounts offer attractive cash back on direct debit payments. They have to bribe customers to put up with their dysfunctional systems and poor customer service.

I had a current account for years bribed by and just for the interest rates they offered but the rates faded and when I started trying to use it as my main bank account I had to give up and switch to a different bank.

A person recently phoned me, who claimed to be Santander employee and asked me to state my Date of Birth "to pass security".

At that point I had no way of knowing, whether this really was a Santander employee calling me, or a fraudster fishing for my personal information.

Guess my surprise, when a few weeks later, I learned that this really was a genuine Santander employee!?

I complained to Santander about this practice, but they have the audacity to defend their practice, and do not want to change their security policy.

This sets a dangerous precedent. If Santander acts in a way, that customers can not distinguish a genuine Santander employee from a fraudster, this is exactly what the fraudsters want, because it helps them to clear out people's bank accounts.

Made a transaction to pay for something. They asked me to verify it was me. I did now they have blocked my account for 72 hours leaving me with no money with children. Asked for a manager to call me and was told 3pm and still waiting.
What is the point of verifying you made the made, when they can put your account with your money on hold and stop you from accessing it.
I am also disable and do not know how I going to feed myself and my children for 72 hours
Service is bad and the staff are rude, but they want you to be respectfully to them
Bad service

Applied for a savings account at the start of October - 2.75% easy access. They emailed to say they had approved application and would be setting it up, then didn't hear anything. I chased it up and they said they had dropped the application as they had taken to long to proccess it! Like that is my fault they cant sort themselves out! And now they wont offer it anymore, they have downgraded it to a 1.8%.

Really wasted a lot of time and I could have put my money elsewhere if only I had known they were such liars and time wasters.

A good mind to take my current account to a different provider.

These people block your services and leave you with nothing in an emergency. Which money you work hard for it. Very unprofessional rude and disgusting customer services

It began three days ago where I was forced to contact Santander to try to change the OTP (One Time Password), as I was stopped from doing this with the online-account. I truly believe that if a person has entered the correct details, and as a consequence have got into the account then that person should then have the free run of the facilities - they dont think so.

Despite being told that I have passed security on at least three separate occasions (and on a fourth occasion having the phone put down on myself) they still would not help, as they thought that now they was going to ask more security questions - surly if you pass security - you have passed security - period!

But they wanted to change the rules of the game half way through, and now claim that they knew who was calling but still more security was needed to be passed. A bird does not have three, four or five wings, as two is enough, likewise in triangulating a mobile phone three masts are used not four, five or six, as three is enough, only a certain amount of questions is required to know who you are speaking with, anymore is doing it just because. Its not my fault they made a mistake by saying I had passed security, they should abide by what they claim.

They kept saying they know not who is calling, but if that is the case they also would not have any account details on the screen, yet they do, as they then blocked my use of an ATM, blocked access to my account online, and are holding what money I have in the account as a kind of ransom until they get what they want, which is to go to a branch with id - even though I have passed security. If they did not know who is calling they would not know which account to target - just to reiterate.

They are basically $#*! slapping me until they get what they want. Unfortunately for them I am not financially in dire straits, so there goes that leverage for them.