Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Claim Your BusinessCapital One has a rating of 1.19 stars from 938 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Capital One most frequently mention customer service, credit card, and bank account problems. Capital One ranks 304th among Banking sites.
Great card to start building your credit. They upped my credit limit from 300 to 1800 after around a year of responsible usage. The Quicksilver card is also amazing, if you can get accepted.
Capital One took over my previous credit card I obtained from a wholesale club. My APR with them prior was 12%. When Capital One took over, it raised me to 20.4%! Asked for reduction based on excellent payment history. I was told they don't do that, a 3rd party does! What? Makes zero sense. Aid they use credit bureaus and that APR could go up again without notice. The highest APR is 30%! You have to check your statement to see if you're APR changes. Can't wait to pay it off, these people are criminal.
Capital One took over my previous credit card I obtained from a wholesale club. My APR with them prior was 12%. When Capital One took over, it raised me to 20.4%! Asked for reduction based on excellent payment history. I was told they don't do that, a 3rd party does! What? Makes zero sense. Aid they use credit bureaus and that APR could go up again without notice. The highest APR is 30%! You have to check your statement to see if you're APR changes. Can't wait to pay it off, these people are criminal.
Called automated service to make a payment kept cutting me off tried the following morning with success but received a late fee. Called customer service to have late fee waived was told it could not be done since it was the next day after payment was due. Beware of their automated service I think it's done on purpose for a way to take your hard earned money. Get away from Capital One if you can merely a rip off with horrible customer service.
First of all, an Interest rate of 30% is a disgrace! They are not flexible at all and recite from a book like mind numbed robots. After paying my balance in full, I immediately closed the card. I had previously asked for help in paying the card and their answer was to give me 3 months of reversed late fees if necessary. Unreal! I cannot blame them for my balance but I can say that they, unlike other banks out there, have zero flexibility. You are better off with no credit at all than to use capital one.
I had to file a dispute with a minor account that I had as a minor. A company had stated they issued a refund for a return that I had did but never received the refund and I later found out the refund was issued to someone who was not me(A different bank account I had not owned). The rep then advised me to dispute the transaction since the business refused to settle the issue. So I did as instructed. The dispute was then never handled because the business had provided receipts showing proof of refund but Capital One did not investigate the difference in account numbers that the business had provided and Capital One sided with the business. Capital had also allowed the business to charge my account multiple times without my permission even when I had asked for new cards so the company was allowed to charge the new cards without ever being provided the new cards and I had instructed Capital One that they did not have permission to charge the cards again.
I purchased a new pair of shoes at Bass Pro Shops using new Store Card (Capitol One) and got $20 off of my $60 purchase in October, 2023.Did NOT! Receive ANY! Billing Statement from Capitol One for over 2 Months! And when I did (yesterday) they hit me with a $112.00 Bill for Interest and Late Fees!...I'll pay the SOB's today, but Capitol One can kiss my A$$.even a Mafia Loan Shark wouldn't charge that much!...Their card just went thru the Shredder too, about 5 Minutes ago!...
Products used:
shoes
Tried to wire the same transaction over and over again. They flagged my phone I used for 2-step verification! Reverted the wire, made me call the customer service 5 times in 3 days to unblock account because guess what, I cannot use my phone to verify myself, even though this number is on my account for 6 years I've been with this bank and I'm super done with this because I have to deal with this every time I wanna send someone money. Insane, they don't get feedback seriously
Tip for consumers:
Wanna share my frustration!!!
Products used:
Savings account and credit card
I opened a dispute with Capitol One Bank, seeking a resolution and refund. Despite three months of waiting, my valuable time was wasted, and the case was closed without a satisfactory outcome. When I reached out to Capitol One's travel team for assistance, they claimed they couldn't help and directed me to contact the airlines. A lack of support and resolution has left me thoroughly dissatisfied with Capitol One's customer service.
Products used:
Venture x card
I can't believe what these guys get away with. They are heartless and ruthless. I am convinced they're run by organized crime. Charge $29 overlimit fee if month end service charges put you over your measly limit. When you phone to complain, someone who can barely speak or understand English, puts you on hold for 25 minutes to look into the matter then come back with the bad news, wasting all your time. To say Capital One sucks bigtime is an understatement. HORRIBLE CUSTOMER SERVICE AND RIPOFF!
OCTOBER 17,2023 I asked to renew my Capital One card while living on a temp. Visa in the Netherlands. I do not want to use false information or data or give my address to someone else in Canada because your policy is to allow fraud. I get an AMEX card using a Netherlands address, why not yours? It's going on 3 months waiting for a response...?
34 min wait time only to get Brono who is slow and can't get me what I need because they are closed at night... also the website doesn't have the relevant info regarding car rental. AVOID CAPITAL ONE.
Tip for consumers:
Just words no real help. Expensive.
Products used:
QUick Silver
Horrible, I Was not informed I had a fee on my credit card and they never reached out since I never used the card. Ended up having a fee of almost 200$ for a card I never used and all because of member fee. Do better people reach out and prevent this to happening to others. I thought you take care of military. No excuse for not reaching out to me about the balance, you had my contact information. Not being active is not an excuse. I never complain or get angry but something small like this has affected me financially and mentally
Tip for consumers:
Horrible, I Was not informed I had a fee on my credit card and they never reached out since I never used the card. Ended up having a fee of almost 200$ for a card I never used and all because of member fee. Do better people reach out and prevent this to happening to others. I thought you take care of military. No excuse for not reaching out to me about the balance, you had my contact information. Not being active is not an excuse. I never complain or get angry but something small like this has a
I have 2 accounts with capital one for about 6 months, one secured and another is not secured. I have been takin care in order to fix and improve my credit. But today I entered to the app and surprise, they both were closed. They did it the same day I pay the monthly payment.
The reason, nobody had been able to explained to me. I just regret being trusting to this company.
Tip for consumers:
I just wouldn’t like to trust this company.
Products used:
Credit cards
I believed there was no hope left after being duped by this firm. But, after getting in touch with C :O N C E(P) T-S(T)'R D, they promptly went to work and promptly returned my money and profit within some days. They have a very cordial, competent staff that was always happy to answer my queries. Strongly suggest using their services!
Do not trust tis company, they lie and and literally mock you while you're trying to get help. This place is unethical!
Products used:
Credit card
Capital one is the worst organization ever, with terrible customer service.
I make a payment by cheque and for 3 months the payment yet to be posted but the bank confirmed capital cash the cheque. I'm totally convinced they just generating more money for the account it doesn't take 3 months for a payment to be posted. I will not advise anyone to get a capital account no matter how desperate they are, Capital one organizations are thieves.
They don't charge you if you never add money to your account. I always get early direct deposit and they said bc of Holliday (New Years) I won't get it til maybe Monday! That's almost a whole extra week and not even the accurate date bc they don't know. My coworkers got theirs but of course not this bank. The representatives talk over you and when they hear any back round noise they say" your call is being recorded" like damn my son is asking me a question! Then the representative said I answered your questions anything else? Like no you didn't answer my questions. Also I ordered a new debit card about a few weeks ago and I didn't cancel it just wanted a new one and they cancel my account til I receive my new one. They did it twice this month where I basically have no way to use my money. Christmas draining my account and relying on my pay day and now they don't know when I will get paid. Thanks for absolutely nothing and being inconsiderate
I called to have a payment refunded and these guys told me different information whenever I called to get it resolved. One person told me to provide proof of payment for a payment that he see's on the screen in front of him... then when I get transferred the agent tells me there's no need for proof of payment. I've called 4 different times and heard something different each time. It's clear that the associates are not trained properly or they're just terrible at their jobs. I'm extremely happy I'm no longer with this joke of a company.
Opened up a 3 year CD for $******* for my 88 year old mother. She wanted the interest to go in her checking. Capital one put it back in her CD! Called and they say they cannot change it.! It's there fault and they are Arrogant scum. Have to file complaints against this Evil company. Stay away from them! If they can do this to a elderly lady they can screw you also.
Tip for consumers:
Very sneaky company
Products used:
CD
Capital one sucks. Once they have your money, you can not use it for at least 4-5 days, even though it shows as being deposited! They need to collect that little bit of interest for themselfs instead of letting the customer do things with their own money!
Tip for consumers:
do research, use a differlent bank.
Products used:
tried to use fund showing in my 360 saving account.
They have a terrible customer service. And they support scammers. I had purchased an item from a Fecebook ad and they sent me not what I ordered. I contacted Capital One and they said there was nothing they could do about it. When I disputed the charge and sent them all the proof of the scam that I got into, they took over 60 days to look into it and then said that the case has expired and they are not going to give me a refund. It happened twice already! They always support scammers because they don't care about the customers, but they make profits from any transaction.
Absolutely disgusting! I closed the account.
Don't ever want to deal with this company
Tip for consumers:
Don’t try to dispute any fraudulent transactions with them. It’s useless since they always on the scammer’s side
Products used:
Credits card service
Opened my 17 year old son a money account with capital one. Read all of the terms of use to be sure he would be able to use zelle. Capital One claims if they are 13 or older, and the parent enables it, they can use zelle. This is not true. According to a supervisor they are still rolling out zelle for the minor accounts and said only some accounts have access to it. They could not explain to me why my son's account did not have that feature. Very unhappy with their false advertising and immediately closed the account.
This shopping portal was called Wikibuy before Capital One bought them. They are horrible. They promise referral bonuses and then make excuses not to pay you. The shopping rewards that you receive for online purchases are a joke. It will take you forever to get to a lousy $10 to redeem the rewards and even then you will only get a gift card for a limited number of stores.
Avoid this scam site.
The new app ( at least one year) is awful. It never remembers me which makes me resign in with new password change which is a hassle and NOT convienient. When i turn on security measure to draw a password it never shows it first.NOT convienient. I had zero problems with old app. Whoever decided to change to this new app should b demoted to complaint dept!
Products used:
Credit card
Stay away from this company "Capital One"! I use their credit card to make a purchase, then the statement came and I pay the full balance on time before the due date. Guess what?! Next statement period came and these SOB hit me with an interest charge! I called customer service, she told that since interest accrued daily so even if I payoff the full balance before the due date there's still going to be interest! Can you freaking believe this sh--?! In other words, if you plan on used their credit card to make any purchases at all, then get ready to pay some interest no matter what. So stay away from this fraudulent bank!
I have been with them for 4+ yrs have checking account credit card and saving account they are keep closing branches I live in Denton TX only place a have atm machine in side Target store last week I went there to withdraw cash it was out of order. So I went to wells Fargo atm drive thru got cash paid $3 dollars fee then later I found out that capital one bank also charged me $2 dollars fee when I called put me on hold after a while told me there nothing they can do for me. Will not recommend capital one bank to anyone
Capital One is an Official Corporate Champion of the NCAA?. NCAA is a trademark of the National Collegiate Athletic Association.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.