I requested that my bank step in to get my money back when I realized Waistshaperz was not fulfilling their agreement to have my items in at the time I paid them to deliver it... I contacted Navy federal in early April to try and resolve the situation. I contacted them on 3-4 different occasions and had only received a message saying they're basically looking into it... from early April to literally TODAY... I receive a letter stating, we've resolved the issue now that the company sent your items 2 MONTHS after I ordered them...
They literally sat on the issue giving the company all the time they needed instead of stepping in like they were supposed to.
Horrendous customer service!!
Just exploring my options in order to refinance my auto loan, I decided to see what Navy federal would offer.
In my experience, I learned that even with very good credit and good individual payment history, navy federal would not approve me for a loan because of my ex spouse fraudulently taking out previous loans on my account when I was overseas.
Because of this, I would never conduct business with navy fed again. Everyone should be considered as an individual and not penalized for anothers actions period.
They have the best loan options on anything, cars, house, credit cards. Great bank
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