Navy Federal Credit Union has a consumer rating of 3.5 stars from 6 reviews indicating that most consumers are generally satisfied with their purchases. Navy Federal Credit Union also ranks 16th among Banking sites. The most common issues with Navy Federal Credit Union are around customer service, which is not as good as expected by some customers.
Recommend for IN PERSON services only. For that stuff, they are amazing. The fine details and other things, just an average to poor, infuriating bank. It is sad that even the credit unions are becoming detached and impersonal, these days. I love my home branch though, but do hate the 800 number, they can be very attitudinal and I lose my cool at times. It can be stressful and counterproductive. They have good credit cards and have been great on helping me repair my credit after a Ch 7 bankruptcy. Their app is excellent and you can do almost every banking function from it. Difficult to resolve unusual issues with tech support.See positive reviews
I requested that my bank step in to get my money back when I realized Waistshaperz was not fulfilling their agreement to have my items in at the time I paid them to deliver it... I contacted Navy federal in early April to try and resolve the situation. I contacted them on 3-4 different occasions and had only received a message saying they're basically looking into it... from early April to literally TODAY... I receive a letter stating, we've resolved the issue now that the company sent your items 2 MONTHS after I ordered them... They literally sat on the issue giving the company all the time they needed instead of stepping in like they were supposed to. Horrendous customer service!!See critical reviews
Navy Federal Credit Union is an armed forces bank serving the Navy, Army, Marine Corps, Air Force, Coast Guard, veterans, DoD & their families. Join now!
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