Developed in part with a grant from
the National Science Foundation

Navy Federal Credit Union reviews

Is this your business?
6 reviews
Tel: 1-888-842-6328

6 Reviews From Our Community


All Reviews

8 reviews
14 helpful votes
Recommend for IN PERSON services only. For that stuff, they are amazing. The fine details and other things, just an average to poor, infuriating bank.

It is sad that even the credit unions are becoming detached and impersonal, these days. I love my home branch though, but do hate the 800 number, they can be very attitudinal and I lose my cool at times. It can be stressful and counterproductive. They have good credit cards and have been great on helping me repair my credit after a Ch 7 bankruptcy.

Their app is excellent and you can do almost every banking function from it. Difficult to resolve unusual issues with tech support.
3 reviews
4 helpful votes
I requested that my bank step in to get my money back when I realized Waistshaperz was not fulfilling their agreement to have my items in at the time I paid them to deliver it... I contacted Navy federal in early April to try and resolve the situation. I contacted them on 3-4 different occasions and had only received a message saying they're basically looking into it... from early April to literally TODAY... I receive a letter stating, we've resolved the issue now that the company sent your items 2 MONTHS after I ordered them...

They literally sat on the issue giving the company all the time they needed instead of stepping in like they were supposed to.

Horrendous customer service!!
3 reviews
2 helpful votes
Just exploring my options in order to refinance my auto loan, I decided to see what Navy federal would offer.
In my experience, I learned that even with very good credit and good individual payment history, navy federal would not approve me for a loan because of my ex spouse fraudulently taking out previous loans on my account when I was overseas.
Because of this, I would never conduct business with navy fed again. Everyone should be considered as an individual and not penalized for anothers actions period.
2 reviews
3 helpful votes
I just have to say is I love my experience with navy federal.
3 reviews
2 helpful votes
They have the best loan options on anything, cars, house, credit cards. Great bank
3 reviews
4 helpful votes
Navy Federal is great, if you have someone in your family who is military, I recommend joining this bank today...

Customer Questions & Answers

Questions? Get answers from the Navy Federal Credit Union staff and other customers.
Note: this is not for reviews - click here to write a review
Get notified about new answers to your questions.
Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Did You Find This Page Useful?

Sites You Might Also Like

Business owners: What’s your side of the story?

Register now for free – get notified of new reviews, respond to consumer feedback, add new photos to your page and much more.

Manage your business
Have a question about
Navy Federal Credit Union?
Post Review