follow up: they replied to my review but their claim is a lie: it is IMPOSSIBLE to contact them once you have signed up. You simply have to wait for a response. There is no on-line platform to contact them. When you sign on the message simply says that "a representative will contact you shortly." Shortly is whenever they feel like it.
Part 2 of my claim still stands: They did NOT advocate for a refund of my luggage fee after the airline lost my luggage. I paid $ 120 for baggage check and the airline then lost my luggage. Why did they not even TRY to get me a refund ? Bottom line: use them at your own discretion/peril.
“poor service and no communiation platform”
I tried this service after having experienced a terrible flying experience. My trip involved multiple problems: flight delays, unreimbursed expenses, lost luggage. I tried to contact them after the initial submission but their website does not allow users to contact them. One must wait for THEM to inform the customer of results. They refused to fight for my claims, except where the travel delay was concerned. After a month of waiting and wasted time I am left to fight the claim on my own. Considering that they take 30% of any refund offered, I feel that they should have advocated for me more.