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Ben W.

1 Level 1 Contributor
  • 4 Reviews
  • 7 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Travel

Member since March 2019

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4 Reviews by Ben

My first order never arrived. I wrote to customer service many times and was told to be patient. After 9 weeks I was finally issued a refund. My second order was done with expedited shipping, for which I paid much more. The carrier returned my order to China. They never even attempted a delivery and never contacted me. This went on for 6 weeks before they finally agreed to issue a refund. They have the absolute worst customer service. I cannot speak to the quality of the merchandise since I have never actually received an order.
Newchic N. – NewChic Rep
Dear Ben W.,

Thank you for placing your order on Newchic. We feel terribly sorry for all the inconvenience caused.
In some cases, it is Post Office delivery, which is beyond our control. As it is international shipping, it may happen that you need to pick up the parcel or ask your local post office for re-delivery if the parcel is held there. If you still have not received the order after the estimated delivery time (https://www.newchic.com/help_center select Shipping Methods), beginning from the shipping date, please contact your post office or you may contact us too at https://pwa.newchic.com/customer-service
You can also log in your account and check order Tracking. Thanks.

Best regards,
Newchic team
I had the worst flying experience of my life on a Delta flight 7 weeks ago. Although much of the trouble was beyond their control, their subsequent responses to my problems and concerns were totally unacceptable. 36-hour flight delays, out-of-pocket expenses, poor service, no in-flight meal, inoperable entertainment and lost luggage on this overseas flight made for a very, very unpleasant experience. Instead of offering some type of compensation for all of these issues they offered an apology. In the future I will do my best to avoid flying with them or their parent company, Air France. They treat their customers like cattle. All that matters is soaking them for as much money as possible without any regard for their comfort or offering any value for the money paid. They charged me $ 120 for a luggage fee and then lost my luggage ! Do they offer a refund or any type of credit ? No. Do they care that I didn't have a meal on the flight ? No. Do they care that I had to rent a hotel room because THEY caused me to miss my flight ? No. Shameful.
• Updated review
follow up: they replied to my review but their claim is a lie: it is IMPOSSIBLE to contact them once you have signed up. You simply have to wait for a response. There is no on-line platform to contact them. When you sign on the message simply says that "a representative will contact you shortly." Shortly is whenever they feel like it.

Part 2 of my claim still stands: They did NOT advocate for a refund of my luggage fee after the airline lost my luggage. I paid $ 120 for baggage check and the airline then lost my luggage. Why did they not even TRY to get me a refund ? Bottom line: use them at your own discretion/peril.
poor service and no communiation platform
• Previous review
I tried this service after having experienced a terrible flying experience. My trip involved multiple problems: flight delays, unreimbursed expenses, lost luggage. I tried to contact them after the initial submission but their website does not allow users to contact them. One must wait for THEM to inform the customer of results. They refused to fight for my claims, except where the travel delay was concerned. After a month of waiting and wasted time I am left to fight the claim on my own. Considering that they take 30% of any refund offered, I feel that they should have advocated for me more.
This company is a fraud. They took my money, gave me a confirmation code and left me high and dry. Customer service is non existent. I called from the airport but they were closed. I have sent numerous emails and have received no reply. They left me stranded at the airport and they could care less. Numerous emails to their corporate headquarters go unanswered. Given that they are in the UK there is not much I can do.

Ben Has Earned 7 Votes

Ben W.'s review of NewChic earned 6 Very Helpful votes

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