DeltaReviews 57

I was totally overwhelmed when an online invoicing scam targeted my company. Given how cunning the crooks were, I didn't think we would get our money back. However, the professionals at TroanLTD.COM helped me at every stage of my recuperation. They interacted with banks, provided the required paperwork, and continued to exert pressure on the dishonest parties. We were able to retrieve around 80% of the pilfered money because of them. Extremely efficient, moral, and professional.

Avoid Delta at all costs. I just had one of the most dishonest experiences I've ever seen in 30+ years of flying. My 14-year-old son checked one bag. Instead of charging it as a first bag under his name, Delta charged my ex-wife $130, claiming it was her "second bag" — even though she had her own bag separately. This isn't just lazy — it's intentional billing fraud. And when I flew Delta myself on a Comfort Plus ticket (which includes upgraded service), I got nothing — no snack, no drink, no service. Just excuses. On a 2.5-hour flight, they said turbulence prevented snack service… except first class still got served. Delta's check-in system is designed to deceive, and their customer service doesn't fix it unless you threaten to dispute charges. I've posted screenshots, filed DOT complaints, and started sharing this story publicly — because they're not just dishonest, they're predators. Shame on CEO Ed Bastian. You "preach transparency" while your customers get robbed blind. If you fly Delta, bring your own snacks — and a lawyer. #DeltaExposed #TravelScam #EdBastianLies #ComfortPlusCon #SkyTeamShame

"Until I realized that this broker had conned me, I felt completely helpless. They rescued me and helped me get my money back after I had diligently looked elsewhere for a solution. I am so appreciative R /O/ C/ K/ P/ I/ L/ E/ L****C O M, of their unparalleled knowledge and commitment. They are the real deal; don't spend your time looking elsewhere if you've been conned. You may rely on them to defend your rights and get back what is appropriate for you.

I was not allowed to take my money out for months. I made numerous attempts—I emailed, called, and waited interminably—but I got no response. There was silence everywhere you tried to contact someone. I started to feel powerless due to the extremely annoying lack of communication. I was beginning to lose hope as doubt began to sneak in. I felt as though I had struck a wall and could not get past it. Then I found T O R (REC) IT. C0M. I was initially dubious, but I had nothing to lose. To my astonishment, they acted right away. They listened to me, helped me along the way, and kept in touch. It was not long before I was able to get my money back.

For two weeks after I requested a withdrawal, I continued to wait for my money to be deposited into my bank account. Despite their claims that the transaction was completed on their end, I spoke with my bank and found that no deposit had been attempted, refused, or received. Following a comprehensive inquiry, the bank's fraud department and T O R (REC) IT. C0M discovered no evidence of the transaction. A successful investigation resulted in my money being returned.

The day I lost faith in a financial platform is something I will always remember. They promised me progress and security, but when I needed my life savings the most, they refused to give them to me. The emotional toll was catastrophic; stress, anxiety, and insomnia took control. However, S I M O N C H (*) C O M gave me hope. I was able to recover 175,000 thanks to the assistance of their knowledgeable staff during a trying period. I'm thankful for a second opportunity, even if I'm still getting over the experience. I hope that by taking note of my experience, others may be able to steer clear of similar suffering.

Ever felt trapped in a web of deceit, where promises turn into headaches? That's the journey I found myself on with a firm that demanded liquidation fees instead of providing genuine support for my withdrawal. It was all smoke and mirrors. But here's the silver lining: [M]ONEIO[R]ECLAIM/CO[M] emerged as a beacon of hope, swiftly recovering my investment and earnings. If you're feeling stranded in a financial maze, remember there's always a way out. Share your story or seek advice – together, we can navigate these challenges!

My wife and I purchased Comfort+ for the 15 hour flight (I'm 6'2"). We were on a schedule to join a tour of Thailand and needed to meet them the next day. In Atlanta, the flight to Seoul which was a 15 hour flight, we were told that 6 passengers from Comfort+ needed to go back to regular economy or they would cancel the flight. We had 5 minutes to decide! We didn't want to move, but we had no choice. We had to be on this flight. I've never been treated so poorly.

Delta Airlines customer service was bad. Delta staff members were unhelpful and unprofessional of the delayed flight. Staff was very rude and even laughed at me while asking questions. No one knew how to give direct answers on how to fix their mistake on my delayed flight. Rather received a mockery attitude and much uncertain answers. Save your money and go fly elsewhere please.

I am writing to express my profound disappointment with the service I received on Delta Flight 800. I have always chosen Delta for its reputation for superior service and reliability, but my recent experience has made me reconsider that choice.

To begin with, I was taken aback when, after upgrading to Comfort Class, I was relocated from an aisle seat to a middle seat without any prior notification or choice. Such a switch considerably reduced the comfort level I had anticipated with the upgrade. This was the first sign of my forthcoming ordeal.

Upon addressing my concern at the airport, I was given a sheer run-around, being referred from one agent to another, with each passing the responsibility onto someone else. It felt as though my comfort and satisfaction as a customer were not valued in the slightest.

My in-flight experience was no better. The flight attendants seemed disinterested and distant, making me feel more like a burden than a valued passenger. My simple request for an apple juice was met with confusion as I was handed a diet coke instead. This may seem like a trivial mistake, but it's indicative of the lack of attention to passenger needs.

Moreover, after requesting headsets to perhaps distract myself from the accumulating frustrations, I had to repeat my request. Waiting an hour for such a basic amenity is unacceptable, especially when I could see other passengers receiving prompt service.

I had hoped that my upgrade to Comfort Class would ensure a pleasant journey, but I found myself facing a series of disappointments and inconveniences. The lack of coordination, attention to detail, and basic courtesy have left a lasting negative impression.

I urge Delta to look into these matters seriously. No passenger should feel as undervalued and disregarded as I did on Flight 800. I hope for a prompt response addressing my concerns and detailing the actions Delta intends to take to rectify these glaring service issues.

First I want to say I am not big traveler and have never experienced connecting flights until this time. My Delta flight from Denver to Minneapolis was delayed which made me a bit late for my flight from Minneapolis to Newark. I ran like crazy across the terminal, but the plane was already boarded. The ticket agent said just wait but I replied I just want to go home and practically in tears. The pilot was there and said hold on I will talk to them, the other agent ushered me forward and they got seat for me and two other women. We had to check our carry on's but when the stewardess and steward so how out of breath I was they got me a bottle of water and were so so kind and caring. The flight was comfortable and so were the seats, Thank you to the staff at Delta

They crushed my luggage and lady saw it going around the conveyor filled out report before left airport with delta.but guess what I have to set on phone 3_hours and do it again. Due to her not sending it.still waiting.so I called talked to Crystal who was rude and decided not to help said supervisor would call me in 48 hours.saying this my family had 10 flights with them in last 2_ months.was good until the problem was their fault then no one wants to talk even though you have insurance. Delta your really messed up by saying you really don't care.Crystal changed my outlook on my next flight.please shop other airlines before you decide.also you want photo or video you will see what happen don't have the time or patience to deal with delta.its their lose not mine.don't be afraid to contact me *******@aol.com you will be shocked to find who they really are.use yoh judgment.

What a joke. So my fiance and I booked the flight 6 months in advance because it is extremely difficult for us both to take off work. She is a banker, and i work in EMS. We both got approved for 2 weeks in December for our anniversary trip and not to mention, she is from there and hasnt been back since she moved to the USA 13 + years ago. Delta decided that for *their* convenience, they would take the liberty of adjusting our flight to have a 5 hour layover in new york. I specifically set up the flight so that it would be direct, not a 10 - 12 hour experience. Her family is supposed to meet us at the airport, and rolling in at midnight on 12/1 is not going to work for them. We also booked a rental to be picked up on 12/1 and this causes obvious problems with that too. I called, the first representative was very bland and not empathetic to the situation at all, so i asked to be transferred to a manager. The manager, Mark, was also extrodinarily bland and refused to do anything about it. He said the only thing he was willing to do would be to either schedule us on a flight later in the day for less layover time (but still landing at midnight) or push our trip back a whole day to the following day. Major inconvenience considering the car situation, its our anniversary, and the fact that when i book a flight - it is booked for what works with our schedule. I dont book it to be chopped and screwed around for the airlines convenience. When i asked mr. Mark for a partial refund or a voucher/upgrade, he would not do it and again was very bland. To put it bluntly, ill not be flying delta in the future and ill be sure to share my experience everywhere i am able to review this airline/anytime anyone in my life brings up wanting to take a trip anywhere. GREAT job delta, you have some amazing ways of screwing people around. I hope you go bankrupt again.

I flew out of Syracuse NY this afternoon to return to Spokane Wa.
I arrived at the airport 3hrs early because the airlines request 2hrs prior so I figured an hour earlier for good measure.
The plane was delayed 10min, once we pushed off we sat an additional 15-20min on the tarmac. Once landed in LaGuardia we had to wait for a plane to get out of the way.
I got off the plane and headed to gate 81,15-20min according to the airport signs. Once at the gate the reader board said "boarding ". The individuals at the gate said the flight was closed and proceeded to find me another flight. After a couple minutes the best that could be done is tomorrow morning at 7:00am. They handed me the tickets and I went to the window and the plane was still there. I checked their app and verified my luggage was on board.
They knew I was on the plane from Syracuse, they knew of the delays yet they couldn't wait a couple more minutes after I waited for them. You think they would have given me some type of compensation, the very least a food voucher being I am spending 14hrs here. Costumer Service is a thing of the past.

Delta Airlines is horrific and should be reviewed for ethical standing with BBB. They kept us on tarmac with no valid reason except for minor issues for 4hrs. Advised over and over just waiting for approval to take off, as all surrounding flights took off without a hitch. Then said they had to do a manual countdown due to electronical countdown not working. Then Advised we would be returning back to gate where we would be updated with flight status. When we arrived the gate staff was RUDE, NASTY, UNINFORMATIVE, INCONSIDERATE. Yelling at customers. I have incurred additional costs due to Delta (for parking, hotel and cab). Did not advise on vouchers applicable to delayed flight and refused assistance. Left us pretty much stranded. Referenced me to check my emails. However, my phone died while waiting idle due to no charging ports on the aircraft. Finally said flight canceled due to weather. However, there were no weather issues until 11pm. Our take off was scheduled 7:59pm. After all of this... then entered the flight as NONREFUNDABLE. I usually travel jet blue and do not have this issue. However, speaking with some other customers this a regular occurrence with Delta.

The worst experience ever! Please, save your time and money and never, never, travel with Delta or its partner Delta Vacations. I could write a whole horror novel about that and its deceiving policies to screw its customers.

I recently booked a flight for my minor son to fly back to Michigan and the Delta website states any minor 14 years old or younger must pay an additional chaperone fee of $150 each way. That ticket was more than $600. Why is it so much and you don't provide complete information? Two if you are making customers call in order to schedule a minors flight you should have all the information a parent needs to feel comfortable with their child flying with a stranger. So I called the dedicated minor program line and after speaking to the so-called supervisor "DIANE" aka "KAREN" she was rude curt and unsympathetic about trying to ease my concerns when it came to my child flying. My question to her was: If my child is flying or in the care of an authorized flight attendant I just want to know the name of the person who will be traveling with my child. I don't feel that that is an unreasonable question to ask just like if my child went to spend the night at someone's house I would definitely know who all the people that house and their names and their phone numbers. But this woman basically said "I don't know we don't have that information." Well from my perspective if you have a dedicated line strictly for minors starting from infants to 14 years old why is it you don't know which employees are going to be on what flights?
I don't know how schedules work for airlines granted but even if you get the schedule the day of or the day before the flight that is information they should let a parent know. It should not be the responsibility of the minor to tell the parent who they're flying with this is information the parents should have beforehand. If anything should happen to a minor flying and we are asked who was The chaperone I would look like a very irresponsible parent to not have that answer. So Delta you need to go back to the drawing board for your minor program and get that information so that the next parent who uses your minor program won't have to feel the discomfort I felt the entire time my son was flying because I didn't know the name of his chaperone. Because of this I will warn every parent who chooses to use Delta's minor program of the information they will NOT receive. I will not use that program ever again until they fix this simple problem. And I don't appreciate "KAREN" telling me she would let her kids fly alone of course you would you are supervisor at Delta and they're not going to let anything happen to your privileged kids so that was absolutely the wrong thing to say to me.

Just forget about Delta and fly United, recently got a great deal of 60% OFF through reservations number *******171. This offer is available until July.

In my trip they canceled my flight 4 times without apology, compensation, refund, or explanation.
They canceled my flight on the way from Seattle-Phoenix 3 times, without even notification. The third time was when I already checked in & passed the security check, and about to board. Asked around the staffs but they said all different things, so rude, no apology. After I waited for 1.5 hr to the counter just to ask about this, then they told me to call a customer service (1 hour wait), then she told me to call another department after my flight, and go back to the counter again.
Anyways, they were very rude, and do not have any way to refund or compensate this. When I call, they are 2-4 hour wait time, and when I chat, they keep telling to transfer me to another department. Probably the best way is to mail them, but how can you expect them not lose the request letters.

I lost my two days of workshops and related cost. They canceled my return flight also for the next day and so I canceled it and requested refund to book another company. The virtual announcement was they should be able to refund in cash. Yet they refunded in eCredit that I can only apply it when I buy delta ticket!

Cancellations are the very normal procedures as Delta said when I complained about this. By reading other people's reviews, it is convincing that not giving back money or taking care of customers is their business model.

Also I need to report that the staffs were overworking, a staff complained that she never went to even a toilet since she started working.
I feel using this airline is not safe.

I totally expected to be out $430 for the flight but they gave us credit for the flight without any grief. When it turned out later that day I learned the flight was possible I called up to cancel the cancellation. They also did this without any grief or griping. I've enjoyed flying Delta for years and it's nice that when something went wrong they were there to help. Will happily continue to fly with them.