They crushed my luggage and lady saw it going around the conveyor filled out report before left airport with delta.but guess what I have to set on phone 3_hours and do it again. Due to her not sending it.still waiting.so I called talked to Crystal who was rude and decided not to help said supervisor would call me in 48 hours.saying this my family had 10 flights with them in last 2_ months.was good until the problem was their fault then no one wants to talk even though you have insurance. Delta your really messed up by saying you really don't care.Crystal changed my outlook on my next flight.please shop other airlines before you decide.also you want photo or video you will see what happen don't have the time or patience to deal with delta.its their lose not mine.don't be afraid to contact me *******@aol.com you will be shocked to find who they really are.use yoh judgment.