Delta

What a joke. So my fiance and I booked the flight 6 months in advance because it is extremely difficult for us both to take off work. She is a banker, and i work in EMS. We both got approved for 2 weeks in December for our anniversary trip and not to mention, she is from there and hasnt been back since she moved to the USA 13 + years ago. Delta decided that for *their* convenience, they would take the liberty of adjusting our flight to have a 5 hour layover in new york. I specifically set up the flight so that it would be direct, not a 10 - 12 hour experience. Her family is supposed to meet us at the airport, and rolling in at midnight on 12/1 is not going to work for them. We also booked a rental to be picked up on 12/1 and this causes obvious problems with that too. I called, the first representative was very bland and not empathetic to the situation at all, so i asked to be transferred to a manager. The manager, Mark, was also extrodinarily bland and refused to do anything about it. He said the only thing he was willing to do would be to either schedule us on a flight later in the day for less layover time (but still landing at midnight) or push our trip back a whole day to the following day. Major inconvenience considering the car situation, its our anniversary, and the fact that when i book a flight - it is booked for what works with our schedule. I dont book it to be chopped and screwed around for the airlines convenience. When i asked mr. Mark for a partial refund or a voucher/upgrade, he would not do it and again was very bland. To put it bluntly, ill not be flying delta in the future and ill be sure to share my experience everywhere i am able to review this airline/anytime anyone in my life brings up wanting to take a trip anywhere. GREAT job delta, you have some amazing ways of screwing people around. I hope you go bankrupt again.

So DELTA AIRLINES TOTALLY S---CKS!

My son gate checked his bag.

Then the airlines took it off the plane. They finally realized their F----up, then DELAT re-routes the bag.

The the Baggage Representative tells us that the bag will be delivered tonight. It never arrives.

Then I call DELTA, kept on hold for over an hour. Then I am told TOO BAD, maybe it will get delivered tomorrow. AND YOUR REPRESENTATIVE HANGS UP ON ME.

WHAT A SH----TTY AIRLINES.

PLS SHARE Across the Internet. Pass this on! --> DO NOT FLY DELTA. They lie. They do not do what they promise!

My favorite airline. Same price as discount carrier but with better service.
How do they do it?
Awesome!

Dear Delta,
I recently flew with your company on flight DL1172- from Santa Ana to Atlanta on January 18th, 2017 at 6:45am. This was the absolute worst experience I have ever had flying with an airline. First and foremost, this flight was suppose to have complimentary tv screens and charging ports, but when I got to the gate they explained that they would not be working on this flight. This was a huge inconvenience for me and made this five-hour flight absolutely miserable. Especially since I could not do any of my work that I was suppose to do on my iPad since I couldn? T do it since it was dead. In addition, my phone was dead as well because I didn? T charge either of them the night before because I was suppose to be able to charge it on the plane. I tried to sleep however; the person behind me kept pushing my chair forward who was really aggravated me since I asked them twice to stop. For this inconvenience your flight attendance did not offer anything to compensate such as premium food or drinks for free; absolutely nothing. Which I thought was absolutely ridiculous because the main reason why I flew with you is for the complimentary services you offer as well as the quality and reliable service delta is known for; in which your company did not provide to me. I? m completely dissatisfied with your company and the way they handle situations when problems arise.

I flew out of Syracuse NY this afternoon to return to Spokane Wa.
I arrived at the airport 3hrs early because the airlines request 2hrs prior so I figured an hour earlier for good measure.
The plane was delayed 10min, once we pushed off we sat an additional 15-20min on the tarmac. Once landed in LaGuardia we had to wait for a plane to get out of the way.
I got off the plane and headed to gate 81,15-20min according to the airport signs. Once at the gate the reader board said "boarding ". The individuals at the gate said the flight was closed and proceeded to find me another flight. After a couple minutes the best that could be done is tomorrow morning at 7:00am. They handed me the tickets and I went to the window and the plane was still there. I checked their app and verified my luggage was on board.
They knew I was on the plane from Syracuse, they knew of the delays yet they couldn't wait a couple more minutes after I waited for them. You think they would have given me some type of compensation, the very least a food voucher being I am spending 14hrs here. Costumer Service is a thing of the past.