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I flew out of Syracuse NY this afternoon to return to Spokane Wa.
I arrived at the airport 3hrs early because the airlines request 2hrs prior so I figured an hour earlier for good measure.
The plane was delayed 10min, once we pushed off we sat an additional 15-20min on the tarmac. Once landed in LaGuardia we had to wait for a plane to get out of the way.
I got off the plane and headed to gate 81,15-20min according to the airport signs. Once at the gate the reader board said "boarding ". The individuals at the gate said the flight was closed and proceeded to find me another flight. After a couple minutes the best that could be done is tomorrow morning at 7:00am. They handed me the tickets and I went to the window and the plane was still there. I checked their app and verified my luggage was on board.
They knew I was on the plane from Syracuse, they knew of the delays yet they couldn't wait a couple more minutes after I waited for them. You think they would have given me some type of compensation, the very least a food voucher being I am spending 14hrs here. Costumer Service is a thing of the past.
Requested a ocean front rental, got a bay view rental on the highway. No ocean sounds just traffic!
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Thank you for taking the time to share your experience, Henry, though we regret to hear about your dissatisfaction. We attempt to be transparent with our listing photos and descriptions so that guests' may choose a property based on their preferences. Furthermore, we encourage guests to call in with any questions or concerns they may have prior, during, or after their stay. We truly apologize for any inconvenience this may have caused. We hope to have the opportunity to host you again in the future.