Vacasa

I appreciate refunding the money, but I think it would be better if Vacasa would stand behind their credibility of your organization and offer some additional money due to the inconvenience you had caused by me having to take the time and additional money to find another place for those dates. (via AirBnB) As, we had airline tix already purchased and commitments to another couple.

This is extremely disappointing and will not use Vacasa again and ensure others are educated about the type of business your organization runs by cancelling on us basically two days before the trip and offering options that are not even close to where the original property was rented!

Alan

I bet Ike's a place through this company. It is still two weeks away and we had a family emergency. Now only two out of eight of us are able to go. I am one day past the date they said I could get half of my refund. I contacted them today and they will not give me a refund of any kind. I will never book through this place again.

We could not check in upon arrival (it was late at night) and spent 2 hours on phone and text trying to resolve. They had given us the wrong code and could not get in touch with local managers. We ended up having to drive and check into a hotel, spending much more money. At some point in that time, we were told that "relocation experts were on it" and we should go back to the condo. They were not on it and we later recieved an email, that our home was cancelled for the night. The local manager called the next day and told us to come over. Gave us the right code and made sure it worked. He also told us that they would refund us for the one night, mind you we spend another 530 on a hotel, which they should have paid due to their mistake. They did not. Upon returning to the property, the first thing i looked for was cookware, as another reviewer had said there was "not even a pan to fry an egg". Having messaged several times before our trip, I was assured that there was indeed cookware, as checked by the local team. There was nothing except 2 greasy sort of bowls that someone threw in a cabinet. They were disgusting. The local manager did respond and sent over a new set. But clearly there was not a lot of communication between vacasa and the locals. I had asked for a 1 to 2 hour late checkout. And you would think they would want to be gracious after all that had happened, but they did not get back to me right away and when they finally did, they told me that I could purchase more time...unbelievable. And their fees are criminal. Avoid at all costs

We stayd at a VACASA managed apartment in Beech mountain NC and it was disgusting. There was poop flecks on the toilet from previous guests, food residue and smell in the fridge, and the carpets had not been properly cleaned or vacuumed in months. Absolutely disgusting. They only returned our cleaning fee, and I'm telling you now DONT BOOK THROUGH THEM. They are gross

Renter Beware: if you book an Airbnb or a VRBO property and it is managed by VACASA, you will receive a final bill that has the nightly rental, the VRBO service fee, the taxes, and then another heading "FEES" that includes VACASA's booking fee and other miscellaneous fees. The total for the nightly rental es 43 less than Vacasa's fees, and this was before the VRBO service fee and taxes. Ridiculous. It's robbery. Just avoid VACASA altogether. I wish we had.

Absolutely terrible vacation rental with this company. Private equity owned. No interest in customer service. Liars. Avoid this company and wait for the class action lawsuits.

We checked in to our vacation rental late in the evening
The next morning we noticed the refrigerator wouldn't cool, the pool cleaner was stuck in the pool and not operating, the smoke alarm was going off every day despite no one smoking, and the screen was torn
I called every day to get these things addressed and I am in day 5 of my vacation here and have had no one come out. We can't use the pool because it is dirty, the food spoiled in the warm refrigerator, and we get woken up by the smoke detector
I hear apologies from the company but have lost all hope of getting anything addresses before I go back home
DO NOT EVER USE THIS COMPANY FOR A VACATION RENTAL
You will never get anyone to come and respond to your requests for assistance

Rustic River Paradise in Baring WA. Booked via Booking.com it is however a Vacasa managed property.
The place was too dirty/falling apart to stay at with kids (and massively overpriced at over 200$ a night for a quiet rural area) so we went back home - not quite the summer vacation plan we were going for.
Vacasa absolutely will not refund or come to any other agreement. As they are currently treating customers who booked rentals that may not even be standing after the Hurricane the same way I guess that's not a surprise.
They also claimed to Booking.com (and the BBB - filing a complaint at the BBB is also entirely useless) that I turned down their offers, they made none.

Avoid anything Vacasa managed.

We stayed in a Vacasa home called Sea Breeze Cottage in Maine. The moldy, musty smell was OVERWHELMING. You had to keep the doors open to get rid of it, which out there in the middle of no where isn't safe as the sun goes down. The downstairs is not usable at all with the smell. The back sliding glass door DOES NOT have a true handle, it is RIGGED and has been all scratched up as if someone PRIED it open! The place is dirty and the fans disgusting. The view is obscured by cloudy/fogged windows. Outlets don't work. Gross stains on mattresses. Vacasa was notified and just does not care. So this is the last stay that we have with this company. If I rent a home I expect to feel safe and breathe healthy air. I don't want to see a rigged door handles and I expect it to be clean and smell good at minimum.

115 Harford Point Rd., Greenville, Maine
The property listed waterfront, but until after financially committing, we were not informed that we were required to cross active train tracks to access the water. 6-7 trash bins were full existing from 2-3 prior renters based on dates inside trash. Bathroom floors contained urine and hair. Bedroom carpeting was heavily pet stained. Bedding was heavily soiled. Only noticed upon stripping of bed. Cabin unsecured for 4 years based on feedback in guest book dated 8/2020. Refused cancellation night before trip after we discovered train right of way thru property existed. See photos.

I have dealt with these people "both ways". I have rented though them ad have been on a Board of Directors that has had to deal with them. My rental was abysmal. Our issues were addressed days ito ou 7 day stay, They could ot have caed less. I will NEVER rent with these jerks agai. Customer service wqas anything but, and it too days to get a response. Backed up toilets are the worst.

The BOD of my community has had nothing but problems with the VACASA rentals. Too many people in a unit, parties at the pool, too many cars on the lot, police having to be called, they do not care. They are making a commission. If you are an owner, consider someone else, because you will be burdened with their inept and rude personnel.

BEWARE of BOOKING with Vacas! We planned a trip to Sugar Mountain starting the 2nd of October 2024 and due to the hurricane we were told today (9.28.24) that the property is unavailable. It's a bummer but understandable. I assumed they'd offer a refund, and I'd hear we're sorry your vacation got scrubbed. Not even close! It turns out that apparently I needed travel insurance to protect myself from Vacasa and that they are using consumers to insure them against natural disasters. My options are either to book at that property in the next 30 days (not sure how I'd do that based upon the damage they indicate has happened) or book another location. Talked to the supervisor and he had no interest in helping me and instead wanted to educate my on business and finances. Apparently his customer service training/experience didn't educate him on the lifetime value of a customer. IF everything goes swimmingly on your vacation, you may be okay with Vacasa and whoever the actual property owner is. BUT if you have any issues, you'll be SOL because they aren't there for you. I should have checked online with Yelp and others to see the 2.3 rating out of 5 along with numerous complaints about properties being dirty and/or broken fixtures, counters, doors, gates etc. That's my fault and won't be repeated. I truly hope this helps someone else avoid a potentially ruined vacation and in my case $900+ mistake.

We reserved a vacation home many months in advance and paid in full. 8 days before our trip I got a form email saying the reservation had been cancelled because EITHER the owner is selling the home or sold the home. I called, was put on hold for 30 minutes and then disconected. I called back and the representative said "What do you want me to do?" I will NEVER us Vacasa again because they do not stand behind their actions

Hello sorry for my English I am from Quebec I use a translation site hoping that you will understand me, I rented the chalet one love in eastham with vacasa, it had a lot of insects, cockroaches, humidity insect, ant, mold in the toilet and it had a strong musty smell (humidity), we had to throw away more than $300 worth of equipment because we had cockroaches in our items, we wrote to Vacasa and he doesn't really want to compensate us bad experience, bad service, never again!

Poor customer service. Three years in a row rented vacation home. No AC two years in a row. Dryer broken, lights, internet, cable not working. They fix it 4 days later. Terrible!

Used Vacasa for a large beach front rental in August for our annual family vacation. First time using Vacasa...

The home was lovely for the most part - - the response by Vacasa to the few issues that we raised was belligerent and negligent. I'll detail below but want to make it clear that we would love to rent the house again but will absolutely not use Vacasa again.
(1) Reading light over upper bunk was detached from wall and dangling from the wires. Unsafe for a child to sleep there so we had to get an air mattress to substitute for the bed. Called repeatedly for a repair - always an apology and never a repair.
(2) Broken dishwasher (I think water heater) led to lots of mold in the appliance. We cleaned it out and tried again. Dishes didn't come clean again. Called for repairs. Apologies but no one ever showed.
(3) Dirty linens on beds. A king had a large black spot of unknown origin. Another king had what appeared to be blood. There were spare sheets there so we rectified ourselves.

A repairman did show up one day with instructions to fix a door (which we were unaware of) and to look at the dishwasher which he wasn't authorized to fix but had rec'd several complaints in the past few weeks about.(?!)

Finally, when we reached our breaking point we walked to the Vacasa offices nearby and explained our problems - - again empty apologies though they did say they would get the area manager to call us. She did and promised a discount. I asked when and how much and she couldn't (or wouldn't) given an answer. She was to call the next day which obviously never happened. We have called a variety of the "customer service" phone numbers and no one seems authorize to answer questions or take action. (though they are always "very sorry that we had to go thru that".

Finally, it was entirely too difficult to figure out the houses amenities prior to the trip. Had to call many times to figure out if there were any beach chairs or umbrellas. (There were despite being told there were not)

Again, nice house - - terrible management at Vacasa. We won't be putting ourselves through that again.
Finally, this review will be shared on Google, and social media verbatim.