Vacasa

Stayed in October '22. There were issues like, impossible door lock on front door. Also oddly placed antiquated light knobs, loud banging furnace. They doctored our review on their site and completely misrepresented it.

We are a active duty military family who has served overseas for 3 long painful years. We wanted a family reunion upon arriving home on the " patriot express" to Seattle. We chose this house for location and function. We were greeted with dirty floors, debris on furniture and stained bedding. I went to pull the covers down for my weary exhausted children after a 20+ hour flight to discover pubic hairs in her bed. Then as I pulled covers back on all beds I discovered stains and bedbugs! We are so disgusted we cannot sleep here… we are awaiting any response from management to make this right but are fearful we've been stolen from. We used our last available paid leave time for this vacation and are so very upset to be welcomed home this way. So much for "America the great" anymore. People don't care about service or quality anymore. Vacasa: you should be ashamed of yourself for robbing US service members. This not a vacation. It's a nightmare. Shame on you!

Do not recommend Vacasa. They cancelled our booking 6 months later when all other properties were full for our dates. This trip was a big deal due to my parents' health and likely the last time our entire family could travel together. Please go with a more reliable company and don't support this them.

No key for ski locker, wi-fi password didn't work, let them know this on check in and nothing but apologies all week. Driver of the shuttle van was rude and verbally abusive. The on site office is closed, no one local to help.

Where do I start with VACASA? Everything about their operation doesn't work. The service is non existent. We were locked out of our apartment twice and had to wait an hour each time to gain entry. More seriously, the carbon monoxide alarm in our property was triggered but it took VACASA three days to arrange a safety check. Three employees completely ignored their responsibility to check this. Highly dangerous. Nobody responds to emails and their text system that they try to force on you doesn't work. A dangerous shambles of a company.

Total lack of communication and no customer service save yourself the time and money. Book with someone else have called 25 time 15 emails and Vrbo has been unable to reach them as well they were quick to take money but never delivered on there end please beware of this company!

This rental property was absolutely filthy when we entered. Sheets were dirty, ant traps everywhere, broken appliances, pipes that screeched so loudly when the water was running that it woke everyone in the home. The rental property management (Vacasa) was called and emailed numerous times during our stay only to be told "we are looking into it and will get back to you". It's been three weeks since our trip and I have yet to hear from anyone. They are also refusing to post the review of the home that I submitted on their site. They are a terrible company and should not be in business. Beware, do not rent from Vacasa!

I booked an Airbnb rental for a week over Christmas 2022 and the new year 2023. As a victim of Southwest Airlines' massive flight cancellations, I was unable to make my reservation and had to cancel. I was only refunded taxes and the cleaning fee. Vacasa Oregon's regular cancellation policy requires a month in advance guest cancellation for only a 50% refund. I reached out due to my extenuating circumstances, but Vacasa Oregon gave me no consideration and no relief, not even a 50% (or less) refund. Airbnb didn't stand behind their own extenuating circumstances refund policy either. If you book with this company, you better get the insurance, but I don't know if that would really be helpful.

Rented a property in Mexico through booking.com which turned out to be connected to Vacasa. The photos and reviews looked positive until we arrived and noticed a few concerns. First we noticed that the bathroom had no privacy in the window. If you went up to the next level you could see in the full shower and toilet. Then those same windows and the patio door don't lock. The locks aren't latching. Then the kitchen cabinets look like someone used a cleaner and wrecked the finish, one actually had mold on inside of it.
They give us 1 towel and 1 face cloth each for the week which includes the use for the pools. No dish towels or spices for the kitchen. We had to buy our own.

Rental is poor condition. Vacasa did not address concerns/issues and merely transferred us to leave messages. Unit had a broken porch door to the ocean did not lock on top floor, broken items inside, no items (pots/pans) to cook meals, dirty linens and more that sat outside all week obstructing hallway, no closet space as it all filled with junk, furniture in disrepair, a broken screen door and was dirty with dirty dishes stacked in cabinets. Nobody cared about experience nor safety of children present.

Vacasa cancelled our vacation rental one hour before check in. 8 family members and all adults arrived early in the day only to find out their unit was not available. It was under construction. How on earth did they not know that way before we spent money on flights. When I got home and shared this story with my sister in law, she said she had the exact experience but thankfully it was a week before she got to her destination. They do not care about you, your family or your vacation.

In 2 months, over $800 in damages to our home from vacasa renters. Vacasa did not screen guests not did they inspect for damage each time renters left.

When I arrived, I discovered 3 missing door knobs, broken tile, broken washer, toilet paper roll torn out of wall, stained carpet, etc.

Vacasa had not informed me of any of the damage prior to my arrival - and refused to pay for all the damage done by their renters.

N addition, guests contacted me over missing pillowcases and towels. Vacasa said "they ran out" -/ after I paid $450 for linens 2 months prior.

Will happy to provide more details and speak with vacasa if they wish to correct a very poor managed ski rental area.

4 hours into our 8 hour trip to our reserved location, reserved for months prior to out trip, received a text letting us know our rental would not be available due to maintenance issues. They offered us a replacement cabin that was in the middle of nowhere and given we had already travelled 4 hours, taken time off work for this, we had no choice to accept the cabin they offered. When we arrived at the replacement cabin there was trash everywhere, which took them 2 days to clean up. All the ceiling fixtures had cobwebs and had not been dusted for a while. I will never, and suggest you do also, avoid making any reservations with this company.

After driving 12 hours, our Vacasa home was filthy and had limited bedding. It took six people cleaning for five hours before we could go to bed. My husband and I slept on a king covered with one twin sheet. My children had to cover up with beach towels. I contacted Vacasa and no one called us back that night. Actually, no one called us ever. They did drop off some bedding the next day. I ended up having to contact the homeowner, and she can't even get anyone to call her back!

Vacasa is the worst! If you book your travel through Airbnb, etc make sure they are not the agency listing. They cancelled my Airbnb 3 days before I traveled to Hawaii with 12 family members. They said the home I rented was under construction but indeed it was just over booked. They were rude and completely useless in helping me find a new home! Stay away and read reviews and like I said if you see Vacasa run fast! I would give is no stars if I could!

Got to our vacation rental in Mammoth, CA 5 hours ago. There is potentially a safety issue with fireplace so we called the customer service number which is routed to a call center in India, or somewhere else. Several hours have gone by and no one has come to check it. No texts or info. Call center can't do anything other than start a ticker. Pathetic, terrible service.

I rented a home in Galveston for a family vacation, when we arrived the AC was out! 115° out side, late June! We didn't complain much, I mean things happen. They offered me a refund for that one night. Great! 2 and 1/2 months later, multiple text, promises and still no refund! And now won't answer! Not happy! And not good business! Will not use Vacasa again nor will the other 10 who came with me!

Bedbugs. There was evidence they treated and acted like we were crazy. I had to fight multiple times to get my refund. Then they cancelled the reservation so I can't leave a review. I'm covered in bites. My 10 month old found the bedbug.