Vacasa

We could not check in upon arrival (it was late at night) and spent 2 hours on phone and text trying to resolve. They had given us the wrong code and could not get in touch with local managers. We ended up having to drive and check into a hotel, spending much more money. At some point in that time, we were told that "relocation experts were on it" and we should go back to the condo. They were not on it and we later recieved an email, that our home was cancelled for the night. The local manager called the next day and told us to come over. Gave us the right code and made sure it worked. He also told us that they would refund us for the one night, mind you we spend another 530 on a hotel, which they should have paid due to their mistake. They did not. Upon returning to the property, the first thing i looked for was cookware, as another reviewer had said there was "not even a pan to fry an egg". Having messaged several times before our trip, I was assured that there was indeed cookware, as checked by the local team. There was nothing except 2 greasy sort of bowls that someone threw in a cabinet. They were disgusting. The local manager did respond and sent over a new set. But clearly there was not a lot of communication between vacasa and the locals. I had asked for a 1 to 2 hour late checkout. And you would think they would want to be gracious after all that had happened, but they did not get back to me right away and when they finally did, they told me that I could purchase more time...unbelievable. And their fees are criminal. Avoid at all costs

I appreciate refunding the money, but I think it would be better if Vacasa would stand behind their credibility of your organization and offer some additional money due to the inconvenience you had caused by me having to take the time and additional money to find another place for those dates. (via AirBnB) As, we had airline tix already purchased and commitments to another couple.

This is extremely disappointing and will not use Vacasa again and ensure others are educated about the type of business your organization runs by cancelling on us basically two days before the trip and offering options that are not even close to where the original property was rented!

Alan

I bet Ike's a place through this company. It is still two weeks away and we had a family emergency. Now only two out of eight of us are able to go. I am one day past the date they said I could get half of my refund. I contacted them today and they will not give me a refund of any kind. I will never book through this place again.

We stayd at a VACASA managed apartment in Beech mountain NC and it was disgusting. There was poop flecks on the toilet from previous guests, food residue and smell in the fridge, and the carpets had not been properly cleaned or vacuumed in months. Absolutely disgusting. They only returned our cleaning fee, and I'm telling you now DONT BOOK THROUGH THEM. They are gross

Renter Beware: if you book an Airbnb or a VRBO property and it is managed by VACASA, you will receive a final bill that has the nightly rental, the VRBO service fee, the taxes, and then another heading "FEES" that includes VACASA's booking fee and other miscellaneous fees. The total for the nightly rental es 43 less than Vacasa's fees, and this was before the VRBO service fee and taxes. Ridiculous. It's robbery. Just avoid VACASA altogether. I wish we had.

115 Harford Point Rd., Greenville, Maine
The property listed waterfront, but until after financially committing, we were not informed that we were required to cross active train tracks to access the water. 6-7 trash bins were full existing from 2-3 prior renters based on dates inside trash. Bathroom floors contained urine and hair. Bedroom carpeting was heavily pet stained. Bedding was heavily soiled. Only noticed upon stripping of bed. Cabin unsecured for 4 years based on feedback in guest book dated 8/2020. Refused cancellation night before trip after we discovered train right of way thru property existed. See photos.

Rustic River Paradise in Baring WA. Booked via Booking.com it is however a Vacasa managed property.
The place was too dirty/falling apart to stay at with kids (and massively overpriced at over 200$ a night for a quiet rural area) so we went back home - not quite the summer vacation plan we were going for.
Vacasa absolutely will not refund or come to any other agreement. As they are currently treating customers who booked rentals that may not even be standing after the Hurricane the same way I guess that's not a surprise.
They also claimed to Booking.com (and the BBB - filing a complaint at the BBB is also entirely useless) that I turned down their offers, they made none.

Avoid anything Vacasa managed.

Absolutely terrible vacation rental with this company. Private equity owned. No interest in customer service. Liars. Avoid this company and wait for the class action lawsuits.

We stayed in a Vacasa home called Sea Breeze Cottage in Maine. The moldy, musty smell was OVERWHELMING. You had to keep the doors open to get rid of it, which out there in the middle of no where isn't safe as the sun goes down. The downstairs is not usable at all with the smell. The back sliding glass door DOES NOT have a true handle, it is RIGGED and has been all scratched up as if someone PRIED it open! The place is dirty and the fans disgusting. The view is obscured by cloudy/fogged windows. Outlets don't work. Gross stains on mattresses. Vacasa was notified and just does not care. So this is the last stay that we have with this company. If I rent a home I expect to feel safe and breathe healthy air. I don't want to see a rigged door handles and I expect it to be clean and smell good at minimum.

We checked in to our vacation rental late in the evening
The next morning we noticed the refrigerator wouldn't cool, the pool cleaner was stuck in the pool and not operating, the smoke alarm was going off every day despite no one smoking, and the screen was torn
I called every day to get these things addressed and I am in day 5 of my vacation here and have had no one come out. We can't use the pool because it is dirty, the food spoiled in the warm refrigerator, and we get woken up by the smoke detector
I hear apologies from the company but have lost all hope of getting anything addresses before I go back home
DO NOT EVER USE THIS COMPANY FOR A VACATION RENTAL
You will never get anyone to come and respond to your requests for assistance

We reserved a vacation home many months in advance and paid in full. 8 days before our trip I got a form email saying the reservation had been cancelled because EITHER the owner is selling the home or sold the home. I called, was put on hold for 30 minutes and then disconected. I called back and the representative said "What do you want me to do?" I will NEVER us Vacasa again because they do not stand behind their actions

BEWARE of BOOKING with Vacas! We planned a trip to Sugar Mountain starting the 2nd of October 2024 and due to the hurricane we were told today (9.28.24) that the property is unavailable. It's a bummer but understandable. I assumed they'd offer a refund, and I'd hear we're sorry your vacation got scrubbed. Not even close! It turns out that apparently I needed travel insurance to protect myself from Vacasa and that they are using consumers to insure them against natural disasters. My options are either to book at that property in the next 30 days (not sure how I'd do that based upon the damage they indicate has happened) or book another location. Talked to the supervisor and he had no interest in helping me and instead wanted to educate my on business and finances. Apparently his customer service training/experience didn't educate him on the lifetime value of a customer. IF everything goes swimmingly on your vacation, you may be okay with Vacasa and whoever the actual property owner is. BUT if you have any issues, you'll be SOL because they aren't there for you. I should have checked online with Yelp and others to see the 2.3 rating out of 5 along with numerous complaints about properties being dirty and/or broken fixtures, counters, doors, gates etc. That's my fault and won't be repeated. I truly hope this helps someone else avoid a potentially ruined vacation and in my case $900+ mistake.

Buyers beware. This company does not post It's negative reviews of the homes they manage. We had the worst rental experience we've ever had and I wrote a review to Vacasa and they will not post it even though I have pictures and video that was sent to them as proof of the issues. Do not rent any home that Vacasa manages. Our rental was filthy, cockroaches, and spiders everywhere, broken appliances, broken cabinets, and drawers. It was located by a fire station off a busy intersection and right behind a house that we believe was a dog breeder. Nonstop noise all night long. See the photos and videos of what we experienced. And the Vacasa management still refused to make any amends or offer any refunds.

I have dealt with these people "both ways". I have rented though them ad have been on a Board of Directors that has had to deal with them. My rental was abysmal. Our issues were addressed days ito ou 7 day stay, They could ot have caed less. I will NEVER rent with these jerks agai. Customer service wqas anything but, and it too days to get a response. Backed up toilets are the worst.

The BOD of my community has had nothing but problems with the VACASA rentals. Too many people in a unit, parties at the pool, too many cars on the lot, police having to be called, they do not care. They are making a commission. If you are an owner, consider someone else, because you will be burdened with their inept and rude personnel.

Disgusting property….stains on mattresses and box springs, carpets filthy, floors sticky, countertop sticky, broken pictures, broken refrigerator and leaked every day all over the kitchen floor, ceiling fan with a missing blade, toaster dented and rusted inside, couches full of stains

Had a very poor experience dealing with Vacasa on a recent rental. The home was not as described and several of the appliances did not work, while others were rusted and dirty. There were no ceiling lights in 2 of the bedrooms, holes in the walls, broken fixtures and beds. Local management was unhelpful and would never speak to me directly. Someone came once to fix the issues and since we weren't home and had a dog, they left. They refused to reschedule a time to return to fix anything. They didn't return our calls, emails, or texts. On the last day of our reservation they finally offered to come. Their customer service is poor, communication is ineffective and inconstant, (I still have never been allowed to speak to local management directly), and they simply don't care about the condition of the homes they rent or customer satisfaction. We had a horrible stay in a dirty home. They also blocked my review from being published on their site.

My family rented a "villa" in Eureka Springs AR. Very late on our last night there, we found live roaches (I have video and pictures). It was almost midnight. Because of my schedule for Sunday (our check-out morning), I notified Vacasa on our day of check-out to let them know the situation. Vacasa texted back, apologized, and said someone would be in contact with a resolution. Vacasa then ignored me and refused to help with a resolution and used the excuse that I didn't notify them right at the moment of finding the roaches, etc. They were unwilling to help in any way. I do NOT recommend Vacasa. In reading the Vacasa reviews on the BBB in Oregon, the BBB shows over 1,700 complaints, many about dirty rentals and bugs with people fighting to get their money back.

The place was dirty and cluttered, no wine or drinking glasses, no wine opener, one sharp knife (big and dull), no pot holders for removing pans from oven or stove. No stopper in the sink or dish pan for washing dishes. We had to wash dishes before we used them. Other issues: bathroom sink clogged, light burned out, no pillowcases and bed was made sloppy. Floors were uneven causing tripping hazard, the last 6 of approximately 25 steps are dangerous especially when carrying heavy items like suitcases and ice chest. There are approximately 25 steps to get into the unit which are not ADA compliant, this may not be required by law but would be good to know before you agree to purchase. Also parking is on a very narrow and busy road. Conditions were so bad we left early. Very disappointing to say the least,