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Vacasa Questions & Answers

1,230 reviews
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Here’s what consumers have asked with answers from Vacasa staff and previous consumers.

4 questions answered
25% answered in 1 day
Question:

Is vacasa a scam or a legit company?

Answer:

It's a monster scam. Avoid at all costs. I've rented several properties that ended up going through Vacasa - despite my best efforts to avoid them. You can't find out that it's Vacasa until after they have your money. It's a criminal enterprise.

By Carlos W.
See more answers (17)
Question:

So reservations been cancelled twice now due to the properties having construction. hoping this new location. sunset song will be third times a charm!

Answer:

In my experience, construction is their "catch all" excuse for canceling. Follow up to verify that it was rented, but for higher fee.

By patricia s.
Question:

How are booking fees charged?

Answer:

I am not sure but for the renter (not the owners) the fees may be charged without full disclosure.

By Melinda H.
Question:

How is vacasa managment on central oregon coast?

Answer:

Bad bad bad worst service I ever got at a short term rental

By Sam B.
Question:

How can i update my review?

Question:

Who determines and programs the entry code on the door locks?

Question:

Question:

It says no smoking. i understand in the house but can i smoke outside?

Question:

Hi, which buyer protection do you provide?

Can’t see your question? Ask to get answers from the Vacasa staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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