asked byon 7/13/20
I, too, am surprised by these negative reviews. During my rentals, I have had to contact Vacasarentals about an issue I have found. The response was quick. I have found the rentals to be as advertised, though some of the cleaning was not to my expectations/standards However, that was quickly remedied. Much more convenient for our stays than a motel. We were able to prepare our own meals, and most were pet friendly.
I am completely surprised by these reviews. I am both an owner and renter, using Vacasa, and have had only good experiences. They use 3rd party booking aggregators just like other short-term rental companies. I have found them accountable and all the fees are clearly shown when you contract with them.