Vacasa

So disappointed with Vacasa. We had a terrible experience with them this week for home rental in Galveston for Galveston Beachfront Hacienda. Home was not clean, slider did not work, shower did not work, trash not taken out. In addition, kitchen pans not cleaned and freezer smelled of fish. Literally ruined our vacation. No response after multiple calls. Will never rent through them again. Our experience was zero focus on customer service or providing quality service to renters.

Vacasa as a company is so greedy. They could care less about the guests that are renting the homes. They only care about cutting corners on the cleaning, maintenance and overall quality of the homes they rent out.
When a customer complaint comes in they'll shuffle it around for months and never really address the issues. If you choose to rent a home thru Vacasa be aware that you are powerless if issues arise. My mattress literally fell thru the bed frame, I sent in a note and nothing was done. There were more items of concern in my complaint, but nobody cared.

We recently booked a large property in San Diego through Vacasa. On arrival the property was extremely dirty and in poor state of cleanliness throughout. Despite Vacasa sending someone over to help with this the property remained in a poor state.
Of greater concern was the fact that several key facilities that were advertised and photographed as being available were unusable and had been for sometime before we arrived. Vacasa completely ducked the issue, stopped returning messages and ignored us.
Blatant miss selling and no accountability a thoroughly disreputable company. Avoid.

That's what I was told & you would be better off sleeping outside taking your chance with bears than trying to sleep inside the expensive unit you paid for- I walked in & it was over 91 degrees- no effort made to close blinds - 6 hours later & it's 86 degrees inside -they should be ashamed of themselves- get a window unit or two -these folks deliberately misled to get the booking- imho this unit isn't habitable at this level temperature- the implication was that the inside of the house would be as cool as the outdoors- 66 - not a chance

Just got a text today, one week before our vacation that we can no longer stay at the house we booked months ago because the owner has now decided to be there! There should be some assurance when a customer books a house months in advance and has made all travel arrangements that the house they booked will be available! I am furious that I now have to book something last minute which is much more expensive and way bigger than we need! Vacasa should have to pay the difference! I would not EVER book through these guys ever again!

We had to cancel our whole trip with how disgusting our place was. They gave me the hardest time and left me on hold for 30 minutes. I repeat do not book a trip through this company. When I asked them to make it up they told me no and enjoy my stay I
N San Diego.

House was not cleaned, one room infested with bed bugs, one person had to seek medical treatment as she was bitten multiple times, all calls go through a central call center and not to the local rental company.

Vacasa offered the Daytona Resort with 3 pools, Deck side bar, restaurant, all the amenities you want on a beach side vacation. What we got was destruction from last years storms. The pools were empty or green, the deck area had huge holes and tiles scattered everywhere, the sea wall was partially broken and falling. The whole area was taped up and closed. When we complained that it was not as advertised, I was told the pool and outdoor areas are not considered amenities so I would not receive a refund.

We rented time for the sea with another family and had a lot of issues while there. The 3 beach chairs were so rusty they marked up our beach and cooler bags and my swim suits and cover ups. The house had $#*! roaches and no one was able to help us with getting the hot tub working during the entire week. The key doesn't work to get into the home and the garage door was broken too.

Vacasa was ok to deal with. They were somewhat helpful with our rental after a blizzard hit. When I looked at my bank statement I saw that VRBO charged me $58 for some fee that I was never notified about. $#*! that company. There's no description in my receipt of the charge and I'm more than pissed that they won't give me a refund. And their customer service rep is telling me that I booked it through vrbo, which I did not. I booked it through the vacasa app. I will never use either of their services again!

Our vacation was ruined because of all of the of the inconvenience. Vacasa management is not willing to communicate with me. We can not take showers for 4 days. I didn't get parking passes until Tuesday. There was no code for tv and expired water. Filter.

This has been a complete let down came in for Labor Day weekend. The pictures of the unit are true but what they don't show is the floors you can see are bubbles from water leaks, we had no water pressure and we have 3 bathrooms. And to top it off no ac and this is our 2 Nd day. There are no other rooms available and I have asked for a complete refund and was told no. This is unacceptable! Please don't rent this as the owners really need to take control and do some major renovations.

We had an excellent experience at the beach house. I love the decorations and the views, comfortable amenities, and impeccable cleanliness exceeded our expectations. Vacasa's service was efficient, contributing to a memorable and relaxing stay. Highly recommended for a perfect beachfront retreat!

Home looked great online, we arrived and it was filthy. Excessive dog hair everywhere, tack strip with nails exposed (one of our guests cut their feet on it), ants on the kitchen counter tops and in dishwasher, dirty dishes in cabinets, and more. Local company offered to clean, however this place needs some significant TLC and a DEEP cleaning. We spent most of our time outside the home. We visited other homes in the area that were spotless. While in the home, Vacasa offered to reimburse some of our cost, however they have been unresponsive since. HORRIBLE experience.

We booked a cabin in Rhododendron, Oregon last minute as my wife is having her second ovarian cancer surgery next week. We understood the cancellation policy, however we received notice that they can do the surgery earlier, so we called to see if they would be willing to offer a partial refund or credit towards a future stay. The representative we spoke with was wonderful, but she was told by corporate that they were sticking to policy and were unwilling to offer any refund or credit. This is very sad and lacks any compassion! We will not be staying at any of their properties in the future or recommending them to anyone!

The vacasa has the worst Customer service ever, since the first day we got here there was no light in the master bedroom we called them a couple of time for them to come fix it and it, they didn't even acknowledge I'll call, we also called to get clean towels within a week that we were here didn't get no response they don't take out the garage. I'm sorry to say but I would never in my life book with them again!

We rented a home for a family vacation ($3600!). 13 days before our trip began, our 72 and 77 year old parent's home burned to the ground in the Marshall Fire (Louisville, CO). We asked Vacasa for a partial credit to vacation at a later date and were told no exceptions. I will never book with Vacasa again! At least with Airbnb you can tell the home owner about why you need to cancel and get some kind of human understanding.

I booked a beachfront condo in order to have beautiful views and direct beach access. I called in advance to ask about any potential construction that would disrupt a peaceful stay and was told there would be none. When I arrived there was beach work being done very close to the building which moved closer daily and on my final day (only 2 full days) it was in front of my building and the beach was closed. It was 24/7 work, loud and completely ruined the stay. When I reached out about it I was told it was emergency work but research shows it began in October and is a 33 million dollar project. Vacasa absolutely knew this was happening and lied to me about it and charged me for something I did not actually get - quiet beach access. I consider it fraud and they were not receptive to trying to make it right with any kind of refund at all. I will never rent from a vacasa property ever.