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Vacasa as a company is so greedy. They could care less about the guests that are renting the homes. They only care about cutting corners on the cleaning, maintenance and overall quality of the homes they rent out.
When a customer complaint comes in they'll shuffle it around for months and never really address the issues. If you choose to rent a home thru Vacasa be aware that you are powerless if issues arise. My mattress literally fell thru the bed frame, I sent in a note and nothing was done. There were more items of concern in my complaint, but nobody cared.
The samples are small, almost always broken and nothing I would ever use. ENOUGH with the dry shampoo's and orange lip liners! Waste of money for sure!
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Hello, Casey. We regret to hear there were issues with communication during your stay. Please know we were handling a higher than normal guest communication at this time, and we have actively added additional team members to better assist our guests as quickly and efficiently as possible. We do have guest service agents available 24/7 to assist our guests by phone. We apologize for dropping the ball this time and do hope we have the chance to impress you in the future.