Birchbox

I ordered my first birchbox in September 2022. Once it was ordered there was a note stating that they were behind and orders could take a bit longer than normal and that I would be notified when my box shipped. I waited a month before reaching out via the chat feature on the website. I received an automated email saying that my request had been received and someone would get back to me in 8-10 days. This was over a month ago and I have had no contact from anyone at birchbox. Don't waste your money here, it's either a scam or the worst customer service I have ever received.

I was cancelled after more than ten years of membership. No reason was given nor did they respond after I tried to connect with them. I have done gift subscriptions and was a good customer. Do not trust this service.

I signed up for a 6 month subscription. I'm 3 months in and have only gotten skin care products that I specified I didn't want. I literally haven't liked a single one. They all feel cheap and honestly I don't want to put them on my skin.
You can't cancel your subscription in the app, and the FAQ forms on their website don't help because the links don't work. The only option is to email the company and hope they get back to you.

I used Ipsy before and cancelled because I wanted to try a new subscription box. If you're in the same boat, I'd recommend staying far away from Birchbox.

If I have to say one positive, I do like one of the mesh bags I received with the samples one month.

I loved Birchbox back in the day. Sadly, I didn't do my homework before signing back up. I assumed it would be just as amazing as before. Nope, not at all. Besides the fact you have to remember to customize your box, but what is worse you are customizing for a month behind. The box I'll receive some time at the end of February will be January's box.
Do you get product information in your box? Nope, why would they want to tell you about the amazing products in the box. Go look them up yourself. How are they even still in business?
I've tried to cancel my subscription but since I purchased a year, they won't let me. So if you are dissatisfied, tough luck. You are stuck with a year of continuous misery.

Totally not worth it. Tiny samples and they charge you $15 bucks for it. Just got my Ipsy at the same time and it had thisworks cleanser, nice tweezers, Reina Rebelde finishing powder (no mirror), Tarte foundation sample, and 10 ml memoire archives perfume + a nice pouch. I'm stuck with a year sub from before they went down without giving people any news for months. I will not renew.

I was trying to impress a friend by sending her a gift. I went to read several reviews, and made the mistake of buying from this company.

I was totally misled by this company thinking that by buying a subscription box, the actual box will be shipped as a gift to the recipient. Instead, they sent you a PDF coupon, that you have to print, buy a box, and send by yourself to the recipient.

Moreover, after two days of trying to reach out to them, they tell you that they don't take cancellations or refunds!.

Furthermore, the products seem very cheap and what is worst, they will keep bothering your gift recipient trying to make him/her pay for a subscription.

Stay away from this company!

This is a terrible company! I waited for over a week for them to respond to my email requesting to return a box of stuff that I had absolutely no use for, so I called them. I was told that they would send me a return label. That was a lie! All they did was send me an email saying that they don't accept returns. I responded and said I was told on the phone that they would email me a return label! Then they just send me the same exact email that they sent before! They won't respond to your actual questions. So I just list my money! Also be aware that they won't cancel a subscription either!

I subscripted 3 months subscription with them on mid of June. I supposed to receive my first box more or less 15 days but i waited a month and i tried to check on my order history and found nothing but my card was charged.
I contacted the customer service and the replied i received was they forgotten to send out due to system error so they did a refund on 1 box and will send on July and August.

As of to-date when i tried to reach them again to check the status of July and August but no respond anymore.

No boxes received so far, no record in the accounts and zero customer service.

I pre-paid for a 3 month subscription on August 25,2022, and as of November 26,2022, I have only received one box. I customized my second box on September 25,2022, but it still has not shipped. I wrote customer service on November 2 and still have not received a reply. Also, the product selection is pitiful, so the subscription is not even worth the money even if they sent the purchased boxes on time. What a rip off.

On 8/30/22, I bought 6 month subscription & as of 10/18/22 received NOTHING! Birchbox continues to show order is "in process." Emailed Birchbox on 10/4/22 after seeing a Birchbox email from 9/30/22 saying "Success! Your purchase went through" for a 2nd 6-month subscription with a different order confirmation # than 8/30/22 order. I emailed Birchbox on 10/4/22 about these 2 emails & that I have received no monthly box yet. I got a generic "email received" in response that said it would be 8-10 days for a reply. Ridiculous! As of 10/18/22, no reply to my email either. I will be contacting my credit card company to file a complaint & try to retrieve my money back. Don't get scammed- find another beauty product company!

I started getting my birchbox a little over 3 years ago and I LOVED IT! But lately not so much, they're sending me things that aren't even listed as something I would be interested in and shipping is super later. My last box for May had a drink mix in it and an oil they placed in there got all over it and the mix had a tear in it, so that was all a waste! I feel that the care and respect has greatly affected the service. I tried to cancel but it won't let me until my 6 months are up but I've tried 3 times in the last year to cancel so my next step is cutting my card and getting a new bank account

I mom bought me a year of birchbox for Christmas last year for $120 because of a deal they had. Come this December, I get charged $165 for another year of boxes. I go on my account so confused. I emailed them I was confused and then started doing some research online to find that other people have had the same issue because there is an auto renewal. When I made an account I never saw anything about an auto renewal. There is an on and off switch on my account that was set to on. I was never asked for this to be turned on and never got an email I was going to get renewed. I will never be using birch box again.

I'm not very pleased with Birchbox. When my bank and I tried to get funds back into my bank account, they got lost with my money and never found. Finetouch. Tech was nice enough to put the funds back into my account at a little expense. I really appreciate that.

I signed up to do the free trial, it literally took them 2 months to send the first box so I canceled a week after signing up. I still received the first box, they sent me another box and charged me again 2 months later AFTER I had any canceled 2 months ago. Trying to deal with them is impossible and they're complete IDIOTS! Stupid useless products also

I ordered a 6 month subscription for my daughter. The 1st box came and it was extremely disappointing! There were basically 5 sample sizes of various creams. One was empty! For $10, I didn't expect much but definitely more than THIS!
Also, you have no way to talk w/customer service. I tried the Live Chat but that doesn't work. I waited, and waited and never had a person to converse with. I emailed customer service and DID get an answer, but it was 2 days later. I've been told the guys birchbox items are WAY better than the crap they send to women.
Too bad... such a great concept but won't last if they can't provide a value other than the sheer excitement of receiving a box (full of nothing much) in the mail each month...

Last Christmas, I received a subscription to Birchbox as a gift. Ever since then, I almost dreaded seeing my box arrive in the mail. On more than 3 occasions, I have had boxes fail to be delivered to me at all. Not only that, but I also have had multiple samples be delivered completely ruined! Broken perfume vials, shattered eyeshadow singles and I had a box delivered with some kind of nasty goop covering the inside. Many of the samples are laughably small to boot, and their shipping tracker doesn't work like it should. However, all of the customer associates I have spoken to have been polite and punctual when replying to my complaint letters. I'm just so tired of sending them. I honestly can't wait until my subscription ends.

Not sure why I spent time filling out a style profile when it was entirely disregarded. I cancelled after my first box. I selected liking natural make up and got a thick black liquid eyeliner. Noted having dry curly hair and got a dry shampoo for oily hair. I tried to opt out of fragrances and that's not an option, but the bad baby powder smell of the lotion they sent was shockingly bad. None of my friends will wear it. There is also a one use size sample of primer and a peel, both items typically given away for free or at most would cost $0.99. And no refunds, so I cancelled but save your money.