I ordered my first birchbox in September 2022. Once it was ordered there was a note stating that they were behind and orders could take a bit longer than normal and that I would be notified when my box shipped. I waited a month before reaching out via the chat feature on the website. I received an automated email saying that my request had been received and someone would get back to me in 8-10 days. This was over a month ago and I have had no contact from anyone at birchbox. Don't waste your money here, it's either a scam or the worst customer service I have ever received.