The issue I've had with them is that their customer service contact information was difficult to locate, so I get it. I had to contact them over Twitter to get it. The email form on the website doesn't do you much good. Try sending an email to info@birchbox.com for a better response. If all else fails, and you can't seem to get them to stop charging you, contact your credit card company, and let them handle it for you.

Have you emailed their customer service? I have found that they are pretty responsiveresponsive if you email them. If they're still not canceling, I would dispute the charges on your card. Also, go into your account and delete your creditcredit card informationinformation.

My bank can stop payments to anyone if I have the correct dollar amount of the debit. I had a problem with a company I bought a sample from!

Hi all you have to do is cancel the card that Birchbox takes the payment from and I Guarantee they wont send any more. Good luck! Sandra