logo

Birchbox
Questions & Answers

261 reviews
31 questions & answers

How do I cancel my subscription to Birchbox? I had a one year subscription and sent email to Birchbox canceling that subscription. No response. Now in my 2nd year with Birchbox, have again sent an email canceling and, again, no response. Really annoying. Thanks for your help. Camille Manning

Asked by Camille M. on 8/6/2015

4 Answers
Helene G.2/19/2018
I work at a credit union. What I would recommend in this instance is canceling the card and then disputing unwanted charges. There is no way for the institution to cancel the subscription for you. However, as I said, we can issue you a new card number and help you dispute the charges that you did not authorize.
Beth S.8/7/2015
https://support.birchbox.com/hc/en-us/articles/202664504-How-can-I-cancel-my-subscription-

Try seeing if you can change it in the account settings. Obviously that FAQ says that won't work with an annual subscription, but I think it's worth a try.

Next, you could try to call them: +1-877-487-7272

If that doesn't work, many companies are responsive to people pestering them on social media because they don't want to look bad, so I would try putting something directly on their Facebook wall or tweeting at them. Just say exactly what you said here.

Hopefully one of these options will work for you! Good luck!
Trisha P.8/11/2015
Hi. Can you call the bank that issues you the card and tell them to cancel the auto payment? I haven't gotten to the cancel process yet. This was a birthday gift from my friend and I didn't want to offend her, so I'm just dealing with it.
Sandra B.8/8/2015
Hi i would. Call their customer. Service. Or just. Cancel the debit card or credit. Card it draws the money from and thwy will stop.

Add your answer