Delta

Tried to book a flight for Michigan online, Delta website did not work correctly, mean while we applied for the Delta American Express card so that we could save $200.00 off our $1700. 00 tickets, which was approved. Finally called Delta to book the flight and we were told "no problem when you get the entire number just call up and we will apply the charg s to the new card less the $200.00". Well received 5e card today and we were told "We cannot ever do that, the other agent made no such notes on you account (so if she had they could have done it? Apparently Delta is so desperate to make a sale they will say anything. Found out there are people who are hired to give good reviews, is that how they received any good reviews?

I only use delta when it is the only available flight. I will never use them for international flights.
They have cancelled more flights, lost and damaged more bags, and supplied the most incompetent and rude customer service I have ever received. Their solution is always a few dollars voucher for food, or the biggest I received was a $50 voucher for a selection from an internet site. All the choices were junk I did not want, flowers, jewelry, restaurants I do not frequent, and travel coupons.
All the US airlines have gone down to the bottom compared to Asian and European airlines, but Delta is the worst or the worst!

I'm surprised more people have not reviewed Delta. I had an incredibly underwhelming experience with them a few weeks back. They had taken miles out of my account, and after 4 days, 3 customer service reps, more than 10 hours on the phone, and countless emails, tweets, and facebook postings, the miles were finally recredited. When the airline is at fault, it should not be the customer who suffers. I will continue to try to find alternatives until Delta improves.

I am writing to express my profound disappointment with the service I received on Delta Flight 800. I have always chosen Delta for its reputation for superior service and reliability, but my recent experience has made me reconsider that choice.

To begin with, I was taken aback when, after upgrading to Comfort Class, I was relocated from an aisle seat to a middle seat without any prior notification or choice. Such a switch considerably reduced the comfort level I had anticipated with the upgrade. This was the first sign of my forthcoming ordeal.

Upon addressing my concern at the airport, I was given a sheer run-around, being referred from one agent to another, with each passing the responsibility onto someone else. It felt as though my comfort and satisfaction as a customer were not valued in the slightest.

My in-flight experience was no better. The flight attendants seemed disinterested and distant, making me feel more like a burden than a valued passenger. My simple request for an apple juice was met with confusion as I was handed a diet coke instead. This may seem like a trivial mistake, but it's indicative of the lack of attention to passenger needs.

Moreover, after requesting headsets to perhaps distract myself from the accumulating frustrations, I had to repeat my request. Waiting an hour for such a basic amenity is unacceptable, especially when I could see other passengers receiving prompt service.

I had hoped that my upgrade to Comfort Class would ensure a pleasant journey, but I found myself facing a series of disappointments and inconveniences. The lack of coordination, attention to detail, and basic courtesy have left a lasting negative impression.

I urge Delta to look into these matters seriously. No passenger should feel as undervalued and disregarded as I did on Flight 800. I hope for a prompt response addressing my concerns and detailing the actions Delta intends to take to rectify these glaring service issues.

Safety is my primary concern when shipping pets to their new homes. Shipping through www.keystonepuppies.com I use Delta's live animal shipping service. There staff is very helpful and caring which is important when shipping someones new family member

Delta should improve their overall communication with their customers, we can't be treated like a herd of sheep...

I had the worst flying experience of my life on a Delta flight 7 weeks ago. Although much of the trouble was beyond their control, their subsequent responses to my problems and concerns were totally unacceptable. 36-hour flight delays, out-of-pocket expenses, poor service, no in-flight meal, inoperable entertainment and lost luggage on this overseas flight made for a very, very unpleasant experience. Instead of offering some type of compensation for all of these issues they offered an apology. In the future I will do my best to avoid flying with them or their parent company, Air France. They treat their customers like cattle. All that matters is soaking them for as much money as possible without any regard for their comfort or offering any value for the money paid. They charged me $ 120 for a luggage fee and then lost my luggage! Do they offer a refund or any type of credit? No. Do they care that I didn't have a meal on the flight? No. Do they care that I had to rent a hotel room because THEY caused me to miss my flight? No. Shameful.

Just forget about Delta and fly United, recently got a great deal of 60% OFF through reservations number *******171. This offer is available until July.

In my trip they canceled my flight 4 times without apology, compensation, refund, or explanation.
They canceled my flight on the way from Seattle-Phoenix 3 times, without even notification. The third time was when I already checked in & passed the security check, and about to board. Asked around the staffs but they said all different things, so rude, no apology. After I waited for 1.5 hr to the counter just to ask about this, then they told me to call a customer service (1 hour wait), then she told me to call another department after my flight, and go back to the counter again.
Anyways, they were very rude, and do not have any way to refund or compensate this. When I call, they are 2-4 hour wait time, and when I chat, they keep telling to transfer me to another department. Probably the best way is to mail them, but how can you expect them not lose the request letters.

I lost my two days of workshops and related cost. They canceled my return flight also for the next day and so I canceled it and requested refund to book another company. The virtual announcement was they should be able to refund in cash. Yet they refunded in eCredit that I can only apply it when I buy delta ticket!

Cancellations are the very normal procedures as Delta said when I complained about this. By reading other people's reviews, it is convincing that not giving back money or taking care of customers is their business model.

Also I need to report that the staffs were overworking, a staff complained that she never went to even a toilet since she started working.
I feel using this airline is not safe.

Delta Airlines is horrific and should be reviewed for ethical standing with BBB. They kept us on tarmac with no valid reason except for minor issues for 4hrs. Advised over and over just waiting for approval to take off, as all surrounding flights took off without a hitch. Then said they had to do a manual countdown due to electronical countdown not working. Then Advised we would be returning back to gate where we would be updated with flight status. When we arrived the gate staff was RUDE, NASTY, UNINFORMATIVE, INCONSIDERATE. Yelling at customers. I have incurred additional costs due to Delta (for parking, hotel and cab). Did not advise on vouchers applicable to delayed flight and refused assistance. Left us pretty much stranded. Referenced me to check my emails. However, my phone died while waiting idle due to no charging ports on the aircraft. Finally said flight canceled due to weather. However, there were no weather issues until 11pm. Our take off was scheduled 7:59pm. After all of this... then entered the flight as NONREFUNDABLE. I usually travel jet blue and do not have this issue. However, speaking with some other customers this a regular occurrence with Delta.

I recently booked a flight for my minor son to fly back to Michigan and the Delta website states any minor 14 years old or younger must pay an additional chaperone fee of $150 each way. That ticket was more than $600. Why is it so much and you don't provide complete information? Two if you are making customers call in order to schedule a minors flight you should have all the information a parent needs to feel comfortable with their child flying with a stranger. So I called the dedicated minor program line and after speaking to the so-called supervisor "DIANE" aka "KAREN" she was rude curt and unsympathetic about trying to ease my concerns when it came to my child flying. My question to her was: If my child is flying or in the care of an authorized flight attendant I just want to know the name of the person who will be traveling with my child. I don't feel that that is an unreasonable question to ask just like if my child went to spend the night at someone's house I would definitely know who all the people that house and their names and their phone numbers. But this woman basically said "I don't know we don't have that information." Well from my perspective if you have a dedicated line strictly for minors starting from infants to 14 years old why is it you don't know which employees are going to be on what flights?
I don't know how schedules work for airlines granted but even if you get the schedule the day of or the day before the flight that is information they should let a parent know. It should not be the responsibility of the minor to tell the parent who they're flying with this is information the parents should have beforehand. If anything should happen to a minor flying and we are asked who was The chaperone I would look like a very irresponsible parent to not have that answer. So Delta you need to go back to the drawing board for your minor program and get that information so that the next parent who uses your minor program won't have to feel the discomfort I felt the entire time my son was flying because I didn't know the name of his chaperone. Because of this I will warn every parent who chooses to use Delta's minor program of the information they will NOT receive. I will not use that program ever again until they fix this simple problem. And I don't appreciate "KAREN" telling me she would let her kids fly alone of course you would you are supervisor at Delta and they're not going to let anything happen to your privileged kids so that was absolutely the wrong thing to say to me.

I booked a flight to India through CheapOair("Cheapo") on 1/5/20. CheapOair booking number is ******* and airline confirmation is L*******. Flight 6034(KLM) was from Detroit Wayne, Michigan on 5/28/20 to New Delhi IGI, India. Return was from flight 878(KLM) from Mumbai, India on 6/13/20 to Detroit Wayne, Michigan. I paid Cheapo a total of $1,086.46 for this round-trip.

My flight was cancelled due to COVID19 and as soon as I found out in March 2020, I called Cheapo and KLM to inquire about the next steps and to obtain a refund. I have called Cheapo since March 2020 to obtain a refund as my flight was cancelled. After four months, I received a refund from Cheapo in late July 2020 but only for $660.51. I called KLM again, and they confirmed that I should receive a full refund as my flight was cancelled. I called Cheapo about two weeks ago and their reply was that KLM did not update my ticket's flight status to cancelled, therefore I did not receive a full refund of $960.51 and was penalized $300. My father booked this same round-trip and we paid separately. He promptly received a full refund of $960.51 after calling Cheap only twice or so. They are treating their customers unequally and this is very wrong.

Both KLM and Cheapo have given me the runaround. I spoke to Cheapo on 8/2/20 to ask for an update. They told me that KLM only sent them $660.51 instead of a full refund amount, and I was penalized for $300 for an unknown reason. However, KLM told me they sent the full refund amount of $960.51 to Cheapo. Please, please help me obtain the remaining $300 of the refund that is owed to me due to the flight being cancelled.

I have traveled with Delta, a KLM partner, for years so I did not expect this disregard for their customers. Please just give me the money I am owed so I can move on.

First I want to say I am not big traveler and have never experienced connecting flights until this time. My Delta flight from Denver to Minneapolis was delayed which made me a bit late for my flight from Minneapolis to Newark. I ran like crazy across the terminal, but the plane was already boarded. The ticket agent said just wait but I replied I just want to go home and practically in tears. The pilot was there and said hold on I will talk to them, the other agent ushered me forward and they got seat for me and two other women. We had to check our carry on's but when the stewardess and steward so how out of breath I was they got me a bottle of water and were so so kind and caring. The flight was comfortable and so were the seats, Thank you to the staff at Delta

I am a medallion with Delta. The customer service is excellent. However the website sucks. Very slow, hangs some times and worse, after a completing the purchase (and payment) involving a credit from previous ticket, it dropped the booking entirely. I called the customer service and they took care of me. I hear that this happens frequently. This is unacceptable for any web purchase site, let alone for the likes of Delta. They need to look into this and fix.

I've flown with Delta since before they merged with Northwest, and with Northwest consistently prior to that. I've never had a problem on Delta. Gate and inflight crews are always proactive to tell us what's happening in the case of delays, what they're doing about it, and how long it'll take, usually updating us every 15 minutes. They treat me with courtesy and respect; in past years I flew enough to be a Gold or Platinum Medallion member, but the past few yrs I haven't flown enough to even get heavy cardboard medallion. Yet, they always call me by name when I present my boarding pass and thank me, I don't sense any deep seated anger in the flight attendants like I do and have with other major airlines, like those that might start with a U or Am. My bags have never been lost, and I arrive on time probably 99% of the time. Unless it's a really good deal on a discount airline, I won't fly any other majors, as I usually feel like I never left the ground because they treat us like dirt.

Delta is my go to airline for traveling. Sometimes their schedule can be tricky. Prices are ok as long as you buy ahead of time.

Completely disappointed with Delta right now! I purchased tickets for my family to fly to Seattle around the first of the year. Since that time, I have received numerous emails with changes. Mainly those are flight numbers or minor time alterations. Yesterday I received an email where Delta had a duplication in my seat and moved me 17 seats away from my family. I paid for a first class ticket and I shouldn't be the one moved from my family! Why not inconvenience that one person and move them? Instead you're inconveniencing 4 people! I'm very upset about this and it's not right. Sure, I was given a $200 compensation but that doesn't help the other 3 people in my party? I'm now leaving an hour earlier which changes all my plans prior to leaving. One person is traveling over an hour to the airport. This has created an unnecessary hardship that your representative doesn't see as an issue. I have always flown Delta but this has caused me to lose faith in your customer service. Something needs to be done because this isn't ethically right! Your comment about not having guaranteed seats... that's absurd. Then take the option to choose your seat away! I paid the fly first class, not economy. You're excuses are irrelevant at this point, you're completely wrong and I'm sorry doesn't fix it!