I am a medallion with Delta. The customer service is excellent. However the website sucks. Very slow, hangs some times and worse, after a completing the purchase (and payment) involving a credit from previous ticket, it dropped the booking entirely. I called the customer service and they took care of me. I hear that this happens frequently. This is unacceptable for any web purchase site, let alone for the likes of Delta. They need to look into this and fix.
Hi Ranga - My name is Ashley, and I'm with Suddenlink. I'm sorry to hear that your experience with us was less than exceptional. If there's anything I can do to help, please feel free to contact me directly at socialsupport-AT-suddenlink-DOT-com. Thanks!