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eDreams has a rating of 3.71 stars from 6,710 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 9th among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 13 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Easy to use good and professional customer service I suppose to flight home this week 🏠 cause I go back to work the following week I check a lot of travel agents cost of tickets £ 600 and over some take 10 to 15 hours till I get home I have no other option my wife call me that day she find ticket for £ 300 don't cost me all the hassle I'm gonna face that's way I recommended eDreams to anyone who desperate or looking for cheap flights tickets 🎫😌👍
Good customer service easy to use keep you updated about you flight time and travel
The site comes up with value for money deals for my selected destination. Easy site design to navigate through and compare different combinations of available ticket prices. Quick response and quick confirmation after successful payment.
Good and attractive deals on ticket prices.
EDreams was the best - don't change a thing. Easy to pick out a flight, my wife light it to
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It was on top of the list when I googled for a flight
With the prime discount made my ticket cheaper which I loved and got all my bookings confirmed by email. Thank you.it
Because it was the best deal.
I dislike going through third parties for making reservations. I never know quite with whom I am dealing. I don't understand the relationship between the airline I chose, eDreams, and another entity called LEVEL.
I especially dislike having to sign up -- and then remember to cancel -- to get a discount.
Now I dislike all the follow up emails for more special offers that are of no interest. I may continue to look but I also look forward to cancelling my 30 day free trial.
To get a discount on a flight
Dear Roberta,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
After I booked my flight schedule, the hotel reservation was automatically connected. I was happy to book all together so I also confirm the reservation of my Hotel. However, since my flight will arrive at 3:45 am in the morning, I could book early check-in instead of one day earlier reservation, which make me cost less. If you could update your website to consider this situation as an optional, it would be grateful for everyone.
From Google
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Good experience.I am slightly unsure though if I have been overcharged for baggage via eDreams.It looked from the BA site that they were charging £18 not £50. Any clarification welcome.
Came up with a decent flight price.
Still struggling with some check in issues.I received email saying update more details for check in. But when I click the link it goes back to square. I tried so many times nothing moving forward. Email I am receiving from e dreams. But could reach to a solution. Please check what exactly wrong with the check in. Cause I choose automatic check in by e dreams. Thanks
This is very good and efficient.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
It was pretty easy and user friendly. I will recommend to my friends. So far I didn't face any difficulties.
This is my first experience. I chose it from Skyscanner.
The experience was really marvellous, hassle free to book the tickets online. Awaiting for the travel date eagerly.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I needed to buy a good value, last minute ticket to Washington. My previous experience with third party agents was not very good, but eDreams was excellent. Easy to book process, the price was fair, the additional luggage costs were straightforward and there were no glitches or unpleasant surprises.
All went well.
I tried several websites to do my booking but found on this occasion, this was the best, I was able to book the hotel I wanted plus the flights were good but most importantly I could understand what baggage, whether checked in or cabin baggage and the payments if any were needed. All the airlines with other sites were a bit of a minefield with extra costs and caused some confusion
Had not used these before but it was one of the sites that came up
Am experiencing on a little confuse on my bookings, I want to find out if my flight to London needs transit visa before bidding to Toronto from Ghana. I haven't received any confirmation yet, if there must be a transit visa then I'll change my transit destination to another country.
Apart that's Everything it's on point and easy when booking a flight and discounts and offers on deals for comfortability.
Thank You
Great deals and easy bookings
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I had a fantastic adventure with e dreams from booking plane tickets, hotel reservations and more, I just was unable to check in electronically for some site issue a guess but that didn't stop me from visiting London, UK thanks a lot and keep up the good work hope to do it again soon!
Actually it just popped up and I guess I tapped on it, but now I know the dedication and good work you put on it so I will choose e dreams for my next visit back to London, UK thanks again!
Appreciated for assist and help. Good service. Shall consider in future to use your service within my further travelling
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I like booking on eDreams, because there is a broad selection of good fares, and the process to select them is straightforward. What I am less enthusiastic about (and always warn my friends for) is the gauntlet of extras I have to run before getting to the final booking and payment page. It would be great if my eDreams profile would contain a set of pre-selections for all these extras, so they won't be paraded in front of me again and again.
For the fares and the wide selection
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Easy to use for bookings
Excellent value.
Couldn't fault the information that I was given.
Would definitely recommend E dreams for all your travel needs.
They were the best value
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I have little experience in flying:A flying experience allows you to embrace your adventurous spirit and fulfill your childhood dreams of becoming a pilot. Whether you're a seasoned aviation enthusiast or someone who's always been curious about flying, this is your chance to take control and experience the thrill firsthand.
I have researched your company extensively and am impressed by your commitment to safety and customer service. I am a big fan of your airline and have flown with you many times. I love your unique culture and values.
I am deeply disappointed because when booking with other airlines I don't have to pay for carry-on luggage which is a small suitcase or bag pack. After booking I realized no bags were booked. I tried to book but don't know what happened with card was charged twice which was refunded. Now I am unable to book a bag for my trip to Toronto, where as I have paid to make changes.
A family member introduced this site
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
My only issue is that it's not clear when the payment will be completed and when I ll get a receipt for it. I m anxious that the total amount, for which I agreed, is going to be increased, in case of a change of prices from the airline, and that I'm going to be charged for prime e Dreams, something that I Don t wish. I'm also worried about the seats, as we are 5,2 elderly people and 2 fifteen years old children. If you could be so kind and clear those issues.
It was the first that appeared on the internet, when I started my booking process. I did n t know there would be issues, as the ones I described.
Hi Myrto,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
Good apart from wrong dates on hotel booking, my flight landed early hours in the morning when i arrived at hotel i had to pay for knight extra and i checked out one day early therfore your mistake cost me for 2 days unnecessary. How do i get compensation? Everything else was great I was very happy with service.
Recommended by my sister
Very good experience. It was amazing because in few minutes I could have my trip booked and on the morning everything was Ok.
Recommended by a friend
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I was on mobile and found the process to be quite smooth.
I would've liked the option to add more than one additional carry-on, however. If I want to travel with a larger suitcase plus my golf clubs, for example, I'm unable to sort that out ahead of time. Perhaps this is an airline specification and not that of eDreams.
This is my first time using eDreams. The price was competitive. I hope service goes as smoothly should I encounter any issues during my trip.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
My first experience using eDreams such a good offer buying cheaper ticket than other ticketing agent will recommend to friends and family. But i'm waiting until the actual day because i've experience bad services during day take off which my ticket have to cancel or reschedule.
Cheaper offer and friendly user
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Cheaper flights with prime membership. I would definitely recommend you to get the membership. Custom service is very friendly and professional.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Very good deals I hope they make more to help the customer in these difficult times. Easy to use.
It was the cheapest option at the time.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.net/customer-service/#/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted 2.4 million members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team