Overview
eDreams has a rating of 4 stars from 11,002 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
The trip was enjoyable, the services were wonderful, and the treatment was great. Thank you for all the services you provide for the comfort of customers. Thank you.
I wanted to travel by bus to Dar because of high flight prices but when I casually perused through your website, I saw an affordable ticket and I changed my mind to travel by air. Thank you
Efficient company, secured my flights to Bolivia immediately when other websites kept losing them. Confirmation took a while to come through, but overall would recommend.
I did not get a positive response for a second booking and so I tried again, only to be told that it was the same booking that had gone through. At least it understood that, but I might, inadvertantly, paid for another booking.
Well it seems like a good and better agency. Although this is my first time of buying ticket online but through my search it is cheaper than most flight agency from my point of view.
Chatting with human didn't result in the cancelation requested. The phone number provided goes straight to voicemail. Its frustrating, now trying emailing
Dear Nina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
I booked my flight to the UK from Kenya as my mother was not feeling well and had been admitted into hospital in the UK. She took a turn for the worst and her prognosis was not good so I decided to request a change of date. I completed the online request and this was dealt with very quickly and efficiently. The day after submitting the request my new date was confirmed. No stress and no hassle.
This is the first time I book a plane with this app and despite I chosed the option to change flights, when I tried to do it by phone, the agent told me I must change both flights but I only want to change the go flight no the return... so I have to keep what I had first chosen.
Dear Lourdes,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I looked for the order after i made the payment on agoda, nowhere to find the transaction trace on agoda, no email confirmation immediately after the transaction. Later, found out i booked through a link from agoda app, this whole thing look like a scam.
Dear Huaidong,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
During searching my details are not retained for multiple searches, meaning having yo repeatedly input the same data. This is the same for flights and hotels. I'm sure there is a quick fix for that.
I've been utilizing eDreams app for little over a yr now & I've found the best deals - international & domestic. I'll continue to seek out Dreams first for my travel needs.
I was surprised when I searched online to book for my upcoming flight from Kuala Lumpur to Singapore for both my wife and myself through eDreams with a low and cost effective air tickets including a further surprising attractive discount.
All in all good experience and good service and deals.
Discounts are good with a wide choice to choose from.
Used them several times now, never a problem.
It was a smooth and easy check out. I enjoyed the way. The flights were displayed, and that I was able to pick the cheapest one instead of having to look through all of them.
Don't think that customers are fools. Don't use reservations to cheat. I will not use your website to book air tickets next time. I have bought air tickets from your website three times before. There were no problems with the previous reservations, but this time my experience was very bad. After the reservation was completed, I did not get confirmation from the airline for a long time. It was simply a fraud. The so-called ticket confirmation code could not be found on the airline website.
I will tell my friends on X and Facebook about this experience.
Dear Huimin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Can contact CS to arrange for wheel chair assistance. Vietjet is not friendly with handicapped person (need wheel assistance). Going up the stairs to the airplane is not for a handicapped person like me
Dear Frechet,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Booking was easy but there was no space for my frequent flyer number. After the booking there is no way to add it. I will have to discuss with the airline and this is inconvenient for me.
Please I need to know why I got a discount yesterday to my account, I have not authorized anything, I did not subscribe to anything with you, I do not want or money returned to my account and cancel whatever you think I have with you.
Dear Danny,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
The bouking operation was quite easy. But afterwards I would have preferred to have less formalities:
App to follow my booking and to get check-in, call to the aircraft to be sure that there are no problems, Qr Code etc...
Dear Rosa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
My Prime membership has easily paid for itself in the savings I've made on flights and hotels.
The staff on eDreams helpline are very helpful and always resolve any problems I have encountered quickly and in a friendly manner..
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Eliot,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care