Overview
eDreams has a rating of 4 stars from 11,012 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
The bouking operation was quite easy. But afterwards I would have preferred to have less formalities:
App to follow my booking and to get check-in, call to the aircraft to be sure that there are no problems, Qr Code etc...
My Prime membership has easily paid for itself in the savings I've made on flights and hotels.
The staff on eDreams helpline are very helpful and always resolve any problems I have encountered quickly and in a friendly manner..
The app is very easy to use, provides shopping guidance, offers great deals, is very intuitive to use, and also helps organize your trip from start to finish.
So hard to book a flight with you, I'm not a technical lady and it took me all day to do this, only to have no clue if I'm going on 17 of Apr and how I'm going to go in Amsterdam when I get there I'm really mad, anxious and scared I'm going to get lost somewhere
Don't know why because code promo not used when I bought the fly booking. Sad
Don't know why because code promo not used when I bought the fly booking. Sad
Dear Sello,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
One cannot get past being forced to accept Amazon prime! I do not want Amazon prime. I now have to go out of my way to cancel it to evade the automatic debits! This has been on rip off Britain and hasn't changed since.
Dear Dyan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
A few wee hiccups at the beginning with not having used the site before but once in and purchasing, all very simple
I have received flight info from edreams but no copy of my ticket as issued by the airline. Are you not supposed to send me this?
Thank you
Dear Par,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I have used for many trips before, and it has been good, so I will continue using it, but don´t force anyone to write 50 words in this reply, please!
I received my travel details only two days after I made the booking. When I received my travel details, my last name was spelt wrong. It was rectified after a couple of phone calls. I never received boarding passes before hand and had endless problems at the airport. I did make numerous calls to BA to make sure I'm am truly on my chosen flight.
I could only print my boarding pass at the airport but at check-in, I was told I have to purchase a luggage allowance. When I booked through e-Dreams, there was only an option for one "checked-in bag and hand luggage" and NO option for cabin luggage.
At the airport, they eventually took my bag just to get to Security and they didn't want to let me through (with my boarding pass in my hand). Ater 10 PM, I AND a few other were told we were not able to board. At 11PM, I was allocated a ticket for 24 hours later later and given a hotel voucher. I was told to come the next day.
I've lost one whole day and missed a wedding I was supposed to have attended as I only arrived at my destination a day late. On my return to the UK, I called BA to make sure I have a full luggage allowance and this even showed on the BA app but once again, when I booked in my luggage at the airport I was told I have NO LUGGAGE allowance! I don't know what to problem between the e-Dreams company and British Airways is but this needs to be addressed. You have caused me an horrendous amount of stress and was the cause of me missing precious memories. I will have to think very hard if I will use your services again. I am totally and utterly disappointed with the service I received.
Dear Riona,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Using this page to buy our airline tickets was fairly easy and it offered a very good price, it will be better if steps are reduced in order to make the purchase easier and seamless
Always great prices and excellent service.
Many options to choose from and notified
Rate anyway if there are any changes.
Unclear as to booking solid of conditional, it appears check in is up in the air with or without app?
Dear Patrick,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Best price I could find hope to find better prices in the future a special that we use this service every 3 months
Very satisfied, you inform me all the time letting me know and it makes me so happy specially when you text me saying to me the gate number which really really I'm happy with your service and definitely I use you again and again and again everywhere I go, thank you so much
Dear Rachida,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team
But I have problems to tap my address as I am not in America.
The app is friendly and very humane, each step is clear, just follow it
Everything was great and efficient. However, I also received a follow up email from the airline with booking information. However, the airline greeting was not my name but a passenger on my reservation. Additionally, the name in the billing section was not my name, but the passenger in the greeting. Also the billing name was connected to my debit/credit card. I'm not sure how the airline got that mixed up. That is concerning for me. Especially, since it's the airline that's has the information incorrect. I assume that the edreams staff sent the wrong information to Vueling Airlines. I would greatly appreciate a follow up response confirm Vueling's information is corrected, before my flight.
Dear Laura,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
https://www.edreams.com/travel/support-area/
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https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rosa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care