Unpub

Old Review: There have been ups and downs but they have tried to get me best services.

New Review: I became a member by mistake, as I forgot to unsubscribe by the end of my free 1 month membership. But, it has been such a blessing in disguise that I am going to stay a member absolutely. Unpub gives great pricing and the $50 membership discount is one of the sweatiest cherry on top.
I understand that their website isn't ideal and have some technical glitches, but I am fine with it because they have a very responsive customer service. One call without all that self-service IVR crap and you directly reach a agent that processes your concerns swiftly. Plus if you call in the first 24 hours, you can update and refund anything without any cancellation or update charges.
I probably don't mind if their website stay this way with a few bugs, the money they save from spending on the website is better utilized serving customers.

They are not a serious company. They have been holding a refund for me for over six months. Every time I email them I get the same response that they apologize and it should be another few weeks or days. But NOTHING happens, it is just canned responses. Do not do business with this company!

Booking Didn't go through for the First Time. It keeps on rotating after clicking to book it, even after waiting for a couple of minutes with no error message, until I completely reload the page. It's a very bad Experience.

Decent price, responses to questions are good. I had to jump through hoops to get ticket information because it does not show up on there web site, "Technical difficulties" for last few days. Obviously they need another IT person. I will be canceling my subscription soon

I found a great rate at this site but was a little leary that I would get the actual quote. Airline confirmation came quickly and unpub provided updates as the tickets were being confirmed. Overall very satisfied.

I had a trial membership. Excellent Customer service. One issue stopped me from joining. I bought 8 nights hotel. The price went down 25% before my stay but they refused to reimburse. I would have given them 5 stars if they would have helped me. Few things I want to know which I can find on their website.
1. They have different level membership but it does not tell benefits and price of each.
2. They give discount on flights and hotels but they take away 34% for fees. How much is your fees?

Thx.

I had a good experience booking with Unpub. I did the free trial and got a discount on my plane tickets plus a bunch of extra perks. I was a little skeptical at first but it turned out to be a good deal.

Comparing prices on Google Flight, Kiwi.com, and the carriers directly; Unpub still had the better option with the better price. Purchasing the tickets were a breaze and the e-tickets were sent to my email within 5 minutes.

Unpub customer service is very good. I usually don't leave comments but I have to tell you how great Tim was helping me with my airplane ticket. Keep it up!

Love this service. I always get a decent discount towards my flights and unpub offers 24/7 customer care where I can speak to a real person in minutes.

It was good, I just wish it would say that you automatically are subscribed once you book a ticket, but the customer service was excellent! No complaints

It was a good experience. I don't fly too often but you guys made it easy for me, I appreciate the patience of the staff and the app is very easy to use.

I bought an international flight with stopovers via Unpub. I was able to verify the reservation with Turkish Airlines. A few days after the reservation I got an email from Turkish that the connecting flight in Istanbul has been rescheduled earlier leaving just 30 minutes to catch the connecting flight.
I called Turkish and they would not help me because I bought the ticket via an agent and I would have to speak to them.
I spoke to Unpub and the guy convinced me to confirm the same flight. He said it would be no problem. He knows the airport and the arrival and departure is in the same terminal. I kept questioning it but he kept insisting it's fine.
I called Turkish and they said it will be impossible to catch the second flight as I would have to go through security again. I would need 90 minutes minimum. Turkish said the agent should have selected a later flight (leaving 4 hours later).
After a few calls I got a hold of the floor manager Billy. He was very nice and understanding. He placed me on hold for 10 minutes and when he was back with me he had rescheduled the flight to my satisfaction.

I was looking all over the place and could not find anything affordable enough for my whole family to travel. I will definitely use this site again!

I was so happy when the website popped up because I got a really good deal on my son's summer trip and it was easy to do and no problems.

I have been emailing every month about the Rewards Balance not being updated. After around 6 months, I still hear that the Rewards Balance will be updated right now, and I will be emailed. However, still no update, and no information.

There's a reason why Unpub's flights appear cheaper... they get you after booking with additional fees. Was told it's additional fees the airline are charging, when I pointed to the own airlines website fee table asking where the $200 fee they were claiming came from, they then gave me a courtesy discount (on a fee they "had no control over") of $15, so clearly the $200 "additional fee" is a scam.