TravelocityReviews 388

I made reservation for a rental car through Travelocity and paid online. When I timely arrived at Routes rental, they refused to provide me with a vehicle, claiming that since I did not have an out of state license, they could not rent the vehicle to me. I calmly asked for a refund, since they would not provide the vehicle. They directed back to Travelocity. We went back and forth for about a month, where they continued to send generic denial letters. After over a month of back and forth, they refunded only for the $180 insurance on the vehicle that I did not get. They said that Routes rental policy would not allow for a refund of the vehicle fee, so they could not do anything about it. So here I am out over $300 for nothing.

Long story Short. I gave 6 days notice of a cancellation that required 24hrs notice and they will not refund me. They are blaming everyone else except themselves. I spoke to the 3 parties and they said it is up to Travelocity. No matter the savings you get with them it is not worth it.

Travelocity failed to tell me that the local rental agency did not accept debit cards so my rental was canceled and they refused to give me a refund. ( The term Debit and Credit cards is used interchangeably in our society) Travelocity stole my money. They ripped me off. Multi-billion dollar company taking money from the poor to line there pockets. I will never use them again and I will tell everyone I know every time I get a chance.

When a reservation is not fully honored on a pre-paid booking, Travelocity is not receptive or your advocate for obtaining a refund

Booked our anniversary through them. They booked us with Spirit airlines. Spirit stopped flying into Denver on Jan. 9,2024. Our trip was booked to leave on Feb. 23,2024. Travelocity failed to notify us this in the month they had to do so. The way we found out is when we went in to book our seats. Even though the flight booking was done through Travelocity, they tried to say it was Spirits responsibility - IE passed the buck. Long story short we are stuck with over $400 in cancellation fees with the hotel due to no fault of our own and Travelocity was more worried about cya than helping us. Book through them at your own risk!

Booked flight with paid assigned seats. Airline charged 161 for seats. Someone from Travelocitty canceled our seats NOT MYSELF. Since it non refundable tickets airline charged for canceled seats. After hours on phone with customer service nothing was resolved. Numerous different answers of how this happened. Had to go to airline web sight and reorder our seats at cost again. Airline says not their problem 3rd party vendor and travelocity seems they won't do anything to fix. Have a dispute claim with credit card company for seat charge. So I now get to spend more hours trying to get their mistake fixed. Like dealing with 3rd graders at best.

I needed a flight and car rental. I went through Travelocity. When I got to car rental I discovered my license was either lost or stolen. Luckily had had a photo of it on my phone. However, the rental company Mexc would not accept it. They had no solution. I was stuck about 100 miles from my destination. Could not get my rental car. Needed to take shuttle bus, train, uber, and call a friend to finally get to destination. Refused refund from Travelocity. They blamed it on rental car policy. I made reservations with Travelocity. Thinking they would not use or recommend a company they did not support. 1 weeks car rental charged for car I was unable to pick up!

Not worth my time explaining how they rip off people. Anywhere but here! Why pay these con artists to find a car rental that anyone can do, cancel and get your money back if required. Oh except for Travelocity, they will keep your money!

I booked a hotel reservation with Travelocity on 9th July 2023 for Riu Palace, Punta Cana for a stay from 20th to 25th Feb 2024 and I was promised a full refund if I cancelled before 17th Feb 2024. I cancelled on 7th January 2024 and received an email promising me. Full refund. As I did not receive my refund by 11th January I called the company (Travelocity) on 11th January and was advised I will have to pay $410.00 before I can receive my refund as cancellation fee! I was not advised about this when I made the booking and the email confirmation of my cancellation did not state this either. I feel I nave been ripped off by this company and I will never be using this company ever again Will also be deleting their APP from my phone and tablet immediately. I have paid the $410.00 but still have not received my refund. And I am now hoping I have not lost another $410.00 apart from my initial $2303.00 paid when I made the booking!

Not worth using Travelocity. Once I finalized my trip and hit the Submit button, I was pleasantly surprised to receive a green pop-up message informing me "Good news the price of your trip has decreased from $ to lower $. Book now to secure this price". I immediately took a picture of the pop-up message to show my friends and hit the Submit button again to secure the lower price.

Travelocity did not stand behind their statement. Even when I emailed the manager the picture with the green pop-up message, he stated because I didn't have the entire picture, there is nothing that can be done. I wouldn't think I would have to take a picture of the entire screen to prove their pop-up message? It is obvious that by looking at the URL, I am in the Checkout step. I thought they were a reputable company ~ Never using them again!

I rent a car with them from MEC a poor rental rippoff companie at Miami. It's says Unlimited mileage. When i arrived there to pick the car, the rude clerk says its is 50 miles free per day and after $1. Per miles! Also he didnt want to take my own car insurance, State Farm, they want me to pay an extra of $32/day. Travelocity didnt want to refund me, i did book the car for 28 days, didnt even use 1! MEC are thief and Travelocity are wrong to not protect consumer agains those rippoff.

We rented a car through Travelocity and Europcar. We we got to the counter the man said we need an international drivers license. We did not have one. He said to call Travelocity for the refund. We did not have internet at the time. So we walked across the room and rented from another agency. No problem. We got internet and looked at our agreement. It said that an international drivers license is needed if you have a " non-roman alphabet license". We both had US licenses in roman alphabet. I had to contact Travelocity several times but they sided with the car company. This is a scam they are in on it helping the car company rip off people. DO NOT RENT FROM EUROPCAR!

I had to make duplicate flights as mainland flight changed and connection wouldnt work. Duplicate flights on the same day are required by law and policy to allow for a refund. Agent at travelocity told me that I could only get a credit. He Forced the credit! Thats it! No option!. Then after i found out about the duplicate flight law, they refused to refund me because they had already cancelled the flight, and they told me no option but to do that! Rip off! Fraud! You will never get your money back! Buyer BEWARE!

They give you a price for a daily rent. Then when you get to the pick up then the price get inflated by way more than Travelocity told you. They clean their hands saying that those are extra fees by the rental company that they don't control. Dirty business. Also the rental didn't accept the insurance Travelocity sold me so I'm fighting a refund while in my vacations. So why even Travelocity is in the middle if everything they sold you is not what you really have to pay to the rental company? See my receipt, $221.59 in extra charges. Travelocity sold me a rental for $13.70 weekly

I made a reservation with the Universal Hilton, CA for 3 nights $1500 and paid up front non-refundable. I showed up late for check in and the hotel told me they had marked me as a no show and only charged for 1 day and rented my room to someone else, and had no more rooms for rent. When I called Travelocity to get a refund for the other 2 days they refused to give it to me. Where else can someone take your money and not provide a service? Pure theft. They stole $1500 and didn't even rent me a room. This company is terrible and their parent company Expedia is just as corrupt. The hotel didn't get paid for 3 days they were paid for 1. Travelocity just stole the other 2 days. DO NOT DO BUSINESS WITH THIS COMPANY. They will rip you off. This is not the first time they have been unethical. Also the Hilton Universal manager was rude and callous.

I booked a trip with Travelocity. I got to the hotel at midnight and they said they did not have the two queen beds I pre-paid for available, but they would put me in a king room. I needed two beds. They brought me a rollaway bed, but charged me for it. I didn't ask for that, but there was nowhere else to go. Travelocity sold me a room that was NOT AVAILABLE. Then, when I asked their customer service to refund me my money that I had to pay, they refused. They acted like it was my problem. I hate them and I will never ever use that site again. I hope you don't either. It feels horrible to get two thousand miles away from home with other people and not have what you paid for provided.

Imagine spending $2100 on a flight to HI on Feb 2nd with insurance on it, but your work gets hit with ransomware the next week. You don't know your future with your job because you are down for a month, so you cancel your trip on Feb 22. Now imagine that flight wasn't supposed to be until July 21st, so you gave proper notice and even had it insured. You think, wow I believe I can get a refund after submitting proof, but no. If A happens, they only payout on B. If B happens, then they only payout on A situations. Then allow them to tell you that you can use your credit, but its only limited, and they mark up the flights a couple of hundreds of dollars and then tell you, you can only use your credit one time. So the only trip I could take out of my way was to Miami for $1400 economy AND YOU HAD TO PAY $8 to book it. Does that make sense? You have $2100 credit, the flight is only $1400 but you HAVE TO PAY $8 to book it. Also, you lose $700 of your money you spent because YOU CANT USE THE FULL CREDIT IN THE FUTURE, ONLY ON ONE FLIGHT. This company is trash. United is even more trash. I wouldn't book a free trip with this company to anywhere if all expenses were paid. Do yourself a favor and don't go through what I went through. I still haven't used my credit because I can't find a flight in the US (because that's all I can fly in, according to their rules) to spend the $2100 I have already paid. I tried calling to be reasonable, doing a charge back, they don't mind taking your money, but they sure don't care for giving reasonable refunds.

In April 2023, I made a reservation through Travelocity, which entitled me to have a cancellation till the day of pick up, well due to the insurance I was forced to cancel my rental so they issued me a cancellation number, yet they don't return my money. Do yourself a favor and stay away from Travelocity. These people are not trustworthy.
I will never in my life, recommend or trust these people, or use them in the future.

Worst worst worst customer service scamming people with stupid cancelation polices and hidden charges for rent a car booking avoid them honestly,