Three major issues with my trip:
(1) I selected the Collision Damage Waiver, thinking that it was the protection that you purchase directly from the car rental agency. In other words, if something happened, I just hand my keys over and breeze out. No where in the booking material or in the itinerary did it make clear that I was purchasing the insurance through Travelocity (AIG) and not through the rental agency. Someone hit my parked car while we were in Disney.
Instead of simply handing the car over, as I thought I would be doing, I had to spend 20 minutes filling out an incident report and pay $500 on my credit card. I now need to go through AIG to get reimbursed, which is taking even more time. The misleading advertising earned Travelocity money but left me with a headache. I went back and double checked - even if I had read ALL of the fine print, this is not information that is provided. BEWARE.
(2) The website stated that the car rental was at "MCO." It wasn't - it was an off-site rental agency that required a 15 minute shuttle bus after the long wait for the shuttle bus to even arrive. If Travelocity's site had been accurate, I would have rented from one of the numerous rental car agencies that actually are on site and saved over an hour of my time. I went back and double checked. Travelocity states that this is at MCO, not off-site. It was not an oversight or me failing to read the fine print. BEWARE.
(3) Travelocity booked my car twice, and the rental agency charged me for two car rentals. Fortunately, the rental agency manager "overrode" their rule that you can't cancel, and canceled the second rental, but it is going to take 7-10 days to get the charge off my credit card. BEWARE.
I have booked my vacations in the past with Travelocity, and the experience was fair. After this last experience I will never use their booking services again. I recently booked a vacation package to Cartagena, Colombia which included flights+hotel accommodations, and a rental car. The trip is still a month away and I am already having issues with their lack of customer service. This does not give me a feeling of comfort in how this vacation will go. I booked a room with two queen beds for 2 guests and they have it listed as 1 guest. When I requested they make the changes, they told me it will cost an additional $177.00 USD per night for the second guest to share my room. I brought it to their attention that their website clearly states the "Base Rate Per Room Includes 2 Guests". Now they do not want to honor this price and want me to pay an additional $708.00 for the 4 night stay. Please be forewarned they do not honor what they advertise and will try and up-charge and overcharge for everything. Definitely shop elsewhere for a cheaper, stress-free vacation experience. I may update this review if the trip turns out better than the initial booking experience.
Recently I made a reservation through Travelocity and I WILL NEVER BOOK THROUGH THEM AGAIN. I don't want to vent out or sound like an evil person but please read between the lines and through the very fine prints before you commit to spend thousands of dollars like we did. If the Travelocity website is showing limitations to your flights or reservations I suggest you visit the airline's website before you commit because once is done its done and You will not be able to make any changes at all. Not even Upgrades or even select your own seats.
Travelocity double-booked me on my flight and charged me for 2 tickets. Thanks to their 24-hour policy, by the time I noticed the mistake, it was too late. They refused to refund me, even though it was their mistake. Obviously, I did not want two tickets for identical passengers. That is ludicrous. But Travelocity doesn't care. It was over 24 hours later, so no refund for me.
TRAVELOCITY.COM IS A FRAUDULENT COMPANY
Travelocity's Philippines based Customer Desk misspelled my first name (he missed the letter "e" in Gregory). In the post 9/11 world, this means that you will be denied boarding the transatlantic flight. Over the next 3 days, I spent a total of 18 hours trying to impress on them that since they took my money it is their responsibility to call the airline and fix it.
They told me that this is how I spelled my name to them (Could you believe it!) and just walked away from me. Incidentally, I am convinced that they routinely make people wait for long hours on the phone hoping that a disgruntled customer would get discouraged and would just walk away.
Having read all the complaints about Travelocity, it seems to be pointless registering another complaint. However, let me say it just for the record: THIS IS A FRAUDULENT COMPANY.
We missed a first flight in Acapulco. We got to Mexico city in time for our connecting flight by taking a bus. Travelocity canceled our tickets! We had to purchase new tickets in Mexico. Travelocity pocketed our ticket money with no refunds.
NEVER USE TRAVELOCITY.
Just a large corporation that could care less about their customers.
Another couple was purchasing their new tickets beside us for the same reason!
Travelocity makes a heafty profit out of fleecing customers. It's their policy.
I flew from philadelphia to vegas, booked on travelocity which was great, but to all the people who book dont take bell or any transport to hotel. I Got off plane got my luggage, headed to bell transport,. when i got there they told me to get in line to get ticket. i told them i already paid, doesnt matter you have to get in line, cost me 27 dollars, the line was a block long. one cashier. handling all the bus service and limos to hotels. i said i aint waiting in line when i paid. and then you will be taking people to all the hotels it might be hours or more before i get to my hotel. so i said keep the money and took a cab. the cab was ten minutes and cost me 28,00 dollars one dollar more and i didnt have to wait in line and then drop off people at other hotels , dont use transport use cab faster and betterl i told travelocity and they gave me back my money and a fifty dollar credit. so beware of the hotel transfer services
We booked a condo in Taos, NM for a ski vacation in JULY 2018. In NOVEMBER 2018, Travelocity called and told us that the condo that we booked had closed down for good. We later received a phone call from the general manager of the condo stating that they had NOT closed down. We found out that Travelocity did not send them our booking until November, at which time they were fully booked. The manager stated that this type of thing happens on a regular basis with Travelocity. He called all of the other condos on the mountain to attempt to find us another booking, but since it was one month before peak season at this point, he could not find us anything else and we had to cancel our ski trip.
They will srew you on fees and heaven forbids plans change/ or needing some assistance. Terrible Custoemr Service. Do not use
While I had no trouble with using the website, I am disappointed that Travelocity would partner with Economy Car Rental. Also, once you prepay, you can't get out of the rental. Next time, I will call car rental places myself. Not ever using a third party again!!
We booked a room at the all seasons resort in yarmouth ma. We were given a price after our filter of our specified dates and a party of 4 adults. When at the hotel I found out they were charging us 120.00 extra because of 4 adults. No where did it state the occupancy is for 2 adults and 2 children. It says 4 for occupancy. When I called Travelocity the only thing they would say after keeping me on hold for over an hour is their scripted " I understand and I do apologize, but......." they are just as useless and slimy as the hotel is, and by the way the hotel smelled awful, their indoor pool was disgusting along with there bedding. I am not sure they washed there comforters since they purchased them. I will never ever ever use another online travel site or an all seasons resort. Both are terrible companies that I will never use or refer to others
My destination plans were recently canceled due to natural disasters in California. The conditions are considered very hazardous due to multiple fires in California at this time. Travelocity was not accommodating at all. The other people in my party received credit for future travels with other airlines. Travelocity is the only agency that did nothing. I will not use them again.
Terrible experience. I booked a flight for my partner from Atlanta to London. Paid for a premium economy ticket. He wanted to change his return flight so i called Travelocity to make the change. The first agent I spoke to didn't understand the simple concept of a day change and asked me if I would consider another airline. I told him no I simply wanted to change the existing ticket I had already purchased. He told me he would have to refer me to his supervisor. 40 minutes on hold later and I got through to a supervisor who changed the flight. Only problem - he downgraded my partner to an economy ticket erroneously. I only found out when I went to the airline website and saw his seat in economy. Their Itinerary still said premium economy. Imagine if he had gone to the airport and been told there? Awful. I called Travelocity again. Once again had to wait 30 minutes for a supervisor to deal with me. He acknowledged that the change was their error but I had to call back when corporate was open to make the change back without it costing me. i have now called back for a 3rd time and have been sitting on hold for 62 minutes and counting without anyone actually being able to connect to a supervisor. DISGUSTING that I have to be inconvenienced this way to fix something that was THEIR error. I will NEVER use this company again and would advise any one else to avoid like the plague. The few dollars you save on the flight is not worth the hassle. AVOID AVOID AVOID. Cannot express how strongly you should avoid.
Tip for consumers: DON'T. Simply don't.
Tried to book a trip to Mexico, after Travelocity processed our $5,500.+ credit card charge, but the reservations didn't process. Two hours later, most of the time on hold, still no resolution for 24 hours more. Do yourself a favor. Do your research and book directly thru an airlines not this reseller.
Oh and the clincher, Travelocity supervisor said we were given a hotel credit of $100.00 (sent to our email) to compensate for our troubles. Is it there??? NO NO ABSOLUTELY NO!!!
Will never book thru Travelocity again.
Don't use Travelocity, we used them for an important trip to a wedding in another state - made and paid for reservations (airline, including reserving seats in February for a June travel date), only to get an email the night before we left to check in and when we did, we discovered we had no seats!! So we had to scramble and pay an additional fee just so we could actually get seats. Try going direct to Airline websites or using Kayak or Orbitz, before you use Travelocity. And, by the way, calling Travelocity "customer service" the night before our June wedding trip to find out why our reserved seats were "gone" was a disaster.
We had made a booking this morning (Saturday) thru Expedia by paying $ 452.32, for a full ocean view front room in the sea crest, as they have differences in prices, on arrival we told we have been booked for non ocean view room so we asked if we could pay and upgrade and were told they didnt have any more ocean view rooms available and to contact Expedia, so I had my wife speak to Expedia and I went ahead and paid a $100 as deposit for the non ocean view room cause after a long 6 hrs drive and the kids drained out all we wanted was to get in. So we were issued the key to a room on the 3rd floor no view. we had one more family coming and their booking also had a problem, same website same hotel, we needed one more room for 1 night for them for which we were told the price would be 278.10, which I paid, we were then told that we could get a room on the 11th floor ocean view if we paid 178.50 extra, which I also agreed and paid. So By now I had paid 452.32+100+278.20+178.50, A total of 1008.92 and after spending 2 hrs being tired and ready to move in, the manager, he didnt have no name bandage but I was told his name is David, told us that he accidentally sold the room to someone else, after charging me over 1000$ how can he accidentally sell the room to someone else, we were so very frastrated now, we still kept calm and were trying to speak to Expedia and I told my wife let it go, lets just take the non view room and get some rest, I went back to the reception and told mr David to just keep us in the non view room, he had already started cancelling all our bookings with no consent of ours, he told us he didnt have any place for us in this property and that he is cancelling all my bookings, and we had to leave, is this a service industry, how can you ask a customer to leave with no fault of his and $1000 off his card, I called 911, and they gave us an number for non emergency Cases, my wife said we are too tired for all this lets just find another hotel, so we went to another hotel and since Sea crest had blocked over a 1000 $ my card is now declining, so I called them to release my $1000 and was told it will be back on my card by monday, so I called my bank to dispute the transaction and was told since its a pending transaction the hotel has to call us to cancel, it was 11 pm now speaking to sea crest, my bank, Expedia and the new hotel, no one could help, I requested sea Crest to keep the transaction just pay me the cash so I could get a hotel room, which they said the cant do, I mean a 2 day 6 hr drive from home $1200 was a reasonable budget,
which left us with the only option of dring back home.
What a vacation, what an experience, I mean I didnt use any abusive language, I didnt point no gun on nobody, my family suffered for no reason,
I used travelocity to book my honeymoon, and I had to book over the phone because I needed to split the payment between 2 cards. I understand how this could make things more complicated, but it ended up being a mess. She books us 3 flights, and a hotel room for one night and then another reservation for the remaining nights. I didn't know this until after the call because she didn't explain how she split the payments at all. So I cancel all of the flights because it is a confusing mess, I then call to confirm which card the flights were on so I could book elsewhere. Come to find out they put everything on one card except the seperate night in the hotel. Well that was the debit card that we needed to use to pay for the wedding and spending money for the honeymoon. Its all gone. So luckily I can still cancel my hotel which I am going to do as soon as I get the okay from my fiance.
I booked a hotel thru them and got a reservation number close to my vacation i tried to confirm my reservation but travalocity site kept saying my reservation number didnt exsist. So i called the hotel to confirm reservation gave them my reservation number and last name after being on phone for close to an hour reservation manager at hotel could not find my reservation and said they were sold out. I was clearly frustrated but made a reservation thru expedia who never has let me down at a different hotel. A week later i get my cc bill and i was charged 230. For the room travalocity and the hotel said didnt exsist. So i called them and she couldnt find my reaervation using my number and last name after 4 plus hours going back and forth she says oh the hotel did have a reservation for u and because u didnt cxl theres nothing they can do. I was like well u both told me weeks before i hqd no reservation so i booked elsewhere cause they were sold out. I was told sorry but because i didnt cxl i was charged for room. I said i was told they didnt have my reservation(i called hotel twice) as well as travalocity telling me i had no reservation. I currentley put a stop payment on my cc and are still fighting this. Anyone else have similar situation. I am frustrated beyond belief. They totally screwed me and still want me to pay for a room i was told i disnt have until i called them out on it
I recently visited Hotel Hugo/Azul Rooftop Bar located in New York City. I was greeted by a very friendly, courteous and informative security guard name Derrick. As he directed me and my friends to the rooftop - I was so amazed by the rooftop view or Hudson River. The bartenders were spectacular and the waitresses were all pleasant and most attentive to our needs. I would highly recommend this trendy hotel/bar to all my friends. It was an awesome experience. Thanks again Derrick.
After planning what is suppose to be a trip of a lifetime through your company, I am now totally convinced your company is nothing but dishonest, deceitful and downright liars. We were contacted by a rep from your company late Sunday to reach out immediately because of a dramatic change in our flights. We were told our flight from Madison, WI to Atlanta had been cancelled and we need to find other options. We asked for more time to do research on our options. Your rep informed us that we had a one time offer to change without additional costs. We spent hours researching new flights, new dates, new hotels to find out when we called back the cancelled flight was back on ... and to change to our new flight, date and hotels was going to cost us thousands more!! What?? After many more hours on the phone talking to your internal team, we still have no resolution. No one there is willing to admit the original flight out of Madison was NEVER cancelled!! (We reached out to the airline directly and asked) We were outright lied to AND now youre not listening and are in denial of what occurred. What a disgraceful company. Never again!
All these online travel sites seem to have the worst people working in their customer service dept. To protect yourself use AMEX and record the calls so if these guys try to screw you, you file a chargeback for bad service or product not as described.
This site is okay as long as you don't have to deal with customer service
If you have time and are flexible you can find a lot of great deals here. Especially in terms of last minute offers
Purchased insurance with the expectation that there would be the ability to cancel in the event we would not be able to make it. The insurance has provided us with no such benefit. They refuse to cancel for us. Don't buy the insurance it is an absolute scam. Just extra money in their pocket. Now we are stuck with two expensive tickets that we don't know if we can use.
Prior to purchasing a very expensive travel package, I called Travelocity to confirm that if I spend hundreds of dollars on the travel insurance that said 'cancel for any reason', that I would get a refund. The representative I spoke to said yes, I was understanding the policy correctly. I went ahead and purchased the package.
Because of some personal situations, we were not sure if we could go ahead with the trip, so yesterday I called Travelocity again to confirm that if we decide to cancel, we will get a refund. The representative told me we would (I am quoting her) 'get a full refund'.
Today when I called to cancel, suddenly the situation has changed. We can only get vouchers for the trip, not a refund. My case has been escalated a couple times, but there seems to be no recourse for me. TWO separate Travelocity agents gave me the same information, from which I made purchase decisions, but now the company won't stand behind what I was told. Why is a training issue on their end MY PROBLEM? This trip was thousands of dollars, and I would NEVER have booked it if I had been told the truth by the two agents I spoke to earlier.
Tip for consumers: Know that you can't trust what the customer service representatives tell you. Talking to different people gives different answers.
We've had it with this company. We tend to book vacations that costs 5 figures. We understand that is small peanuts compared to what Travelocity makes annually, but for us it is a big deal. For the past two years we've had issues with errors caused by the booking agent that has negatively affected our trips. They have refused to make things right despite there being recorded evidence of their agents' screwups. This year is the last year this company will make a dime from us.
Customer Questions & Answers
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Bridgett, It is simply because this company has terrible, and I mean TERRIBLE customer service! It seems like the people who gave positive reviews have not had to make any changes in their arrangements--if they needed to change something, I believe their experience would have been negative. Who wants to do business with a company that is only a fair weather friend? Not me! This was by far the WORST experience I have had in dealing with a company. I will never use them again and I tell everyone I can to avoid them.
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They tell you that you can use the credit within 12 months. When you try to book the flight, there is no way to apply the credit yourself, so you have to speak with a rep to do it. They place you on hold for hours! When you finally do speak with someone who can help you, you are told there is a re-booking fee added to be able to use the credit, making it cost more than if you just purchase a new ticket without adding the "credit"! Bottom line is that they say there is no penalty and that you get the credit, but you do not. They are liars and unethical, at best.
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I totally disagree, you will never understand if you don't like to understand. If you try tonipen your ears and listen carefully without so much objections in mind, i bet you will understand. If you are a frequent flyer, you will know that these travel agencies has no control of the policies of the tickets, as they are implemented by airlines. And when you book a trip online, either from travel agencies or airlines websites, you will be informed of the policies. I bet you know how to read and understands simple english word, like non refundable right?
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