Travelocity has a consumer rating of 2.34 stars from 289 reviews indicating that most consumers are generally dissatisfied with their purchases. Travelocity also ranks 40th among Travel Search Engine sites. The most common issues with Travelocity are around customer service, which is not as good as expected by some customers.
I recently visited Hotel Hugo/Azul Rooftop Bar located in New York City. I was greeted by a very friendly, courteous and informative security guard name Derrick. As he directed me and my friends to the rooftop - I was so amazed by the rooftop view or Hudson River. The bartenders were spectacular and the waitresses were all pleasant and most attentive to our needs. I would highly recommend this trendy hotel/bar to all my friends. It was an awesome experience. Thanks again Derrick.See positive reviews
Travelocity would not give me refund for a cancelled flight to Germany after listing "flights" from an "airline" that doesn't actually have planes. Travelocity props up, and is okay with lying to their customers about, a fake german "airline" called Involatus that is actually just a scam travel agency. Travelocity takes no responsibility for listing this fake business as if it was a legitimate airline. Travelocity makes $914 million dollars annually but can only say they are "sorry" instead of refunding $1K to someone after they had their flight cancelled.See critical reviews
Bridgett, It is simply because this company has terrible, and I mean TERRIBLE customer service! It seems like the people who gave positive reviews have not had to make any changes in their arrangements--if they needed to change something, I believe their experience would have been negative. Who wants to do business with a company that is only a fair weather friend? Not me! This was by far the WORST experience I have had in dealing with a company. I will never use them again and I tell everyone I can to avoid them.
They tell you that you can use the credit within 12 months. When you try to book the flight, there is no way to apply the credit yourself, so you have to speak with a rep to do it. They place you on hold for hours! When you finally do speak with someone who can help you, you are told there is a re-booking fee added to be able to use the credit, making it cost more than if you just purchase a new ticket without adding the "credit"! Bottom line is that they say there is no penalty and that you get the credit, but you do not. They are liars and unethical, at best.
I totally disagree, you will never understand if you don't like to understand. If you try tonipen your ears and listen carefully without so much objections in mind, i bet you will understand. If you are a frequent flyer, you will know that these travel agencies has no control of the policies of the tickets, as they are implemented by airlines. And when you book a trip online, either from travel agencies or airlines websites, you will be informed of the policies. I bet you know how to read and understands simple english word, like non refundable right?
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