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Is there a charge/penalty for cancellation of a trip?
asked by mike O. on 2/21/16
3 Answers
They tell you that you can use the credit within 12 months. When you try to book the flight, there is no way to apply the credit yourself, so you have to speak with a rep to do it. They place you on hold for hours! When you finally do speak with someone who can help you, you are told there is a re-booking fee added to be able to use the credit, making it cost more than if you just purchase a new ticket without adding the "credit"! Bottom line is that they say there is no penalty and that you get the credit, but you do not. They are liars and unethical, at best.
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Yes their approach to customer service is to keep you on hold. Maybe you'll die. If not, they run you through a gauntlet of others who make you re-state your case once again. Invariably they can't make the decision and place you on hold. Invariably you wish you were dead and so do they.
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Short answer: Yes.
Long answer: This company should be brought up on charges. They are a major league scam. If there is any opportunity to take and/or keep your money that is what will happen with Travelocity. Very sad as I believe they were a legitimate company at one time.
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Why is it when a manger from Travelocity tell u something is a lie I have been on hold 2 HR rite now waiting on manger why Why does Travelocity list Tamarack Lodge at Bear Valley as having no rooms available when ii know I can go directly to the Lodge website fo a room? I am trying to use my tmobile coupon for an activity, but I have been on hold for an hour. Not sure what to do the travel insurance is useless, andthe company will make you call local properties to cancel reservations. my itinerary included an easy jet leg whivh was non refundable and i was asked to make an international call twice, once to cancel and another time to get them to fax the cancellation to "senior advisory group" at travelocity so they could continue to process the claim. why do you have such terrible customer service? i paid 182216 for a cruise. I can get the same cruise for 170215 from cruise.com I called and spoke to someone at travelocity she got the same price 120 cheaper, I needed a supervisor to get the credit. the supervisor claims she cant get the same price. now what? How can they possibly stay in business? Worst practices ever! how do I get corporate an email IM tired of dealing with customer service? Sorry.... but I disagree with @millerm... I could barely understand any of the 3 or 4 reps I dealt with when I had to call! Instead of answering any questions, they just repeated what seemed like a canned script. Absolutely the WORST customer service staff with almost ZERO communication skill, in my opinion. why are there so many negative reviews? it makes me not even want to book anything

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