Sarah D.

I reserved a rental car through travelocity. I had to cancel the reservation so I went to the web site and it said unable to cancel please try later. I tried this multiple times up until it was almost to the time of the reservation. I finally just called Budget and canceled it within seconds. However the rental insurance I paid for the 2 day rental was through Travelocity so I had to wait on hold for 20 minutes to be told they could not cancel the insurance on a car I never rented and thus were going to continue the charges for the insurance. Really? Is this how travelocity does business? Please do yourself a favor and DO NOT USE TRAVELOCITY. They will rip you off.