Overview
eDreams has a rating of 4 stars from 11,015 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
I found the process of making my booking very user friendly and efficient. I would recommend it to others
The voucher code provided by eDreams is non-functional. I was informed this is due to a US/Canadian market issue, which appears to be a system error on eDreams' part, not a user error.
The flight was cool. The hotel was disgusting from top to bottom i have no more to say
This deal was so cheap only because of how disgusting the hotel was i ca. Promise
Dear Ayhan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I din't receive the boarding pass promissed. I had waiting for the bording pass, after on-line checking,
Furtunatelly a meet kind people that helped me at airport.
Dear Malgorzata,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Everything was very easy and simple to book thank you. It didn't take long for me to find my flights and book them and the amenities on the plane to book ahead of time was very nice.
I book flight through e dream it was great and easy I talk with customer service regarding of prime membership she did easy Thanks for support
My booking included two flights:
1. Colombo to Kuala Lumpur on February 5th at 10:25 AM (which was canceled automatically).
2. Kuala Lumpur to Singapore on February 5th at 6:30 PM (which remained confirmed).
Since the first flight from Colombo to Kuala Lumpur was canceled, it was impossible for me to board the second flight from Kuala Lumpur to Singapore. The booking structure was incorrect, as both flights were interdependent. I had booked my ticket only one day before my travel date, trusting that the provided itinerary would be valid and feasible.
Dear Nagel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I couldn't book using Apple Pay, my airfare price went up and I ended up paying more for my flight ticket due to technical error on your side, you should honor the price difference, I am very DISAPPOINTED with eDreams
Dear Nancy,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I didn't like the fact that I had to purchase a membership to get the lowest price. I rarely fly and was not expecting a 70.00 membership. Otherwise it was an easy process.
The premium subscription is not providing the value i was hoping for.
Few dollars discount in fares is not a great value for money.
Boarding via citizenplane is THE WORST experience ever - they provide wrong reserveration number
The application it TOOOOO SLOW! And loaded with ads! What the heck i paid the premium for!
Dear Eman,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I will from now on avoid eDreams like the plague, I bought tickets to Jeddah and Chile. It was impossible to get support and to obtain the invoices I needed for bookkeeping. Terrible experience.
Dear Manuel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Hello
Tarom fly nr Ro710 was canceled.
At the same bilete I had afly to Tel Aviv from Bucuresti( I couldn't arrive to Bucuresti)
I want to give me back the money for both fly Tarom ro710 from iasi
And the fly ro9103 from Bucuresti to Tel Aviv 04.04.2025
Null בתאריך יום ה׳, 3 באפר׳ 2025 ב-21:15 מאת eDreams Prime <*******@mailer. Edreams. Com>:
Dear Nasasra,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
I was booked for a trip next week 1/2/25, and found that the weather would not be well, so I changed my flight with no charge to me! I am so happy I picked eDreams.
Using eDreams over other individual flight websites helps get a general overview and also get good discounted rates.
If you book you bewoners a member and you have to pay £90.
Misleiding and if you want to unsubscribe it is almost impossible to get in touch with them
Dear Raissa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Easy experience and cheaper option used different websites at the same time to look for the best price
The good thing about you is that you quickly offer an overview of possible options at reasonable prices.
Disappointed on prices. Found directly for $700 +++ cheaper flight over Atlantic. Quitting our business relationship on the spot. Thanks.
No problem with any step in booking process at all. We didn't had so much time and needed to get away quickly, this helped us and all went amazingly easy. Thank you.
In fairness to eDreams, they did refund me for the second ticket they made me buy from them - instead of doing what they promise on flexible tickets, which is change the date. They also refunded me half the cost of the Prime membership I never asked for. They did this after I threatened to keep posting about them, to contact the EU's consumer complaints division and to take them to court. They're still in profit to the tune of £50 and I will cancel the Prime membership and notify my banks. But it shows that they will refund you. It just requires making a lot of fuss, which takes time, and being persistent. As for the company, I'm unsure whether they're really crooks or inefficient, or just chancers. Most likely, they try it on and hope most people won't bother to fight them.
Dear Julian,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team
I bought a ticket thru eDreams via Skyscanner. I had already been conned by them, unwittingly, into a so-called Prime Membersbip which entitles you to free date changes and cancellations. I had to change my ticket date. After days of emails and hours of calls, in which they first claimed they couldn't find a flight on the date I wanted (their agent and I both found it in seconds), then claimed 'for technical issues' they couldn't process the change, they conned me into buying a totally new ticket on the promise of an illusory refund for the first one. There are thousands of posts from people also scammed by eDreams who've received no refunds. I've received nothing yet. This company should not be operating at all. They should be prosecuted. Please watch out for them on sites like Skyscanner and avoid them at all costs.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team