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eDreams

Overview

eDreams has a rating of 4 stars from 11,024 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.

service
873
value
828
shipping
509
returns
679
quality
752
This company responds to reviews on average within 3 days
+524
How would you rate eDreams?
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GB
1 review
0 helpful votes
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Update on my last post about eDreams scams
January 2, 2025
Updated review

In fairness to eDreams, they did refund me for the second ticket they made me buy from them - instead of doing what they promise on flexible tickets, which is change the date. They also refunded me half the cost of the Prime membership I never asked for. They did this after I threatened to keep posting about them, to contact the EU's consumer complaints division and to take them to court. They're still in profit to the tune of £50 and I will cancel the Prime membership and notify my banks. But it shows that they will refund you. It just requires making a lot of fuss, which takes time, and being persistent. As for the company, I'm unsure whether they're really crooks or inefficient, or just chancers. Most likely, they try it on and hope most people won't bother to fight them.

Date of experience: December 10, 2024
John T. eDreams Rep
4 months ago

Dear Julian,

Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.

Please contact us at your earliest convenience with the following:

Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request

Once we have received these, we will gladly help you and answer any questions you may have.

Sincerely,
John
Customer Care Team


Avoid eDreams like the plague. They're CROOKS
December 22, 2024
Previous review

I bought a ticket thru eDreams via Skyscanner. I had already been conned by them, unwittingly, into a so-called Prime Membersbip which entitles you to free date changes and cancellations. I had to change my ticket date. After days of emails and hours of calls, in which they first claimed they couldn't find a flight on the date I wanted (their agent and I both found it in seconds), then claimed 'for technical issues' they couldn't process the change, they conned me into buying a totally new ticket on the promise of an illusory refund for the first one. There are thousands of posts from people also scammed by eDreams who've received no refunds. I've received nothing yet. This company should not be operating at all. They should be prosecuted. Please watch out for them on sites like Skyscanner and avoid them at all costs.

Date of experience: December 12, 2024
Georgia
1 review
0 helpful votes
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Easy and affordable booking with quality options
February 9, 2025

Easy and affordable booking with quality options for flying between Europe and making a sound decision on which flight to select.

Date of experience: January 29, 2025
Ireland
1 review
0 helpful votes
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For weeks I have been looking for a good price to book my holiday to finally eDreams helped me to find the best and the cheapest price to book for my holiday there is no wards to describe their services and it was double discount for me to have this booking ( easy to book and way too cheap)

Date of experience: February 21, 2025
GB
1 review
0 helpful votes
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Very bad
March 13, 2025

I made a mistake with my daughter's date of birth. I tried getting it corrected but never got any help. Will never use them again.

Date of experience: March 3, 2025
John T. eDreams Rep
2 months ago

Dear Mustafa,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will email you at the address you used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Greece
1 review
0 helpful votes
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Always satisfied with eDreams
February 6, 2025

I have been using eDreams services for many years, and I'm always very happy with the result.Very polite and helpful call center staff!Thank you

Date of experience: January 27, 2025
France
1 review
0 helpful votes
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Prime account problem
January 19, 2025

I do not in what manner it happened that eDreams
P[ened prime account,
I found that on account prime page
There is no clear link to cancel this account;
Tel given for France was running in round automatic message
For 15 mins, then I abandon.
I request from eDreams confirmation
That my prime account is canceled.
I confirm that I will use
Flight which I bought.

Date of experience: January 7, 2025
John T. eDreams Rep
3 months ago

Dear Dmitrii,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Turkey
1 review
0 helpful votes
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Simple and efficient
March 18, 2025

Not different much then buying through airline site. Some windows popping bothering to add luggage and stuff. Received e-ticket straight from airline, just with a better price.

Date of experience: March 3, 2025
Germany
1 review
0 helpful votes
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It was very easy to do
April 11, 2025

It's was done and dusted in 10 minutes, all the details were easy to find and hotels and cars came up at the same time when one would need them

Date of experience: April 1, 2025
Ireland
1 review
0 helpful votes
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Travel to NYC
March 29, 2025

Booking was easy, site very easy to use. Easy to book, low pricing. Very good service received. App is brilliant. Again easy to use and simple to navigate. Quick and easy usage

Date of experience: March 19, 2025
Colorado
1 review
0 helpful votes
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Help
February 5, 2025

Have not been able to contact customer service. Please put either a useable email or USA phone number in an easy to access location.

Date of experience: January 25, 2025
John T. eDreams Rep
3 months ago

Dear Joseph,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Malaysia
1 review
0 helpful votes
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Very good customer service
January 5, 2025

All good, quick and efficient, confirmation received within few minutes, itinerary shared by mail, all clear and transparent, I am happy to deal with you, and for sure I will do in my next trips.

Date of experience: December 26, 2024
Kansas
1 review
0 helpful votes
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I didn't know if I was doing it correctly and I wasn't sure if the site was real or a fraud. It took me over 30 minutes to complete when it should have taken more like 10 minutes to book a flight and then come to find out I have to pay extra for a carry on? I know that is probably the airline. Nothing was clear and I was confused through the whole process.

Date of experience: February 21, 2025
John T. eDreams Rep
2 months ago

Dear Laurie,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will email you at the address you used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Kuwait
1 review
0 helpful votes
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Once in Kuwait I was at the Mercy of Indigo a low budget airline who charged me €209.00 for the Baggage I had booked with Kuwait. 2 checked baggage's of 46 KG. There is highlighter on your website warning Passengers of this dupe. I would classify this as a fraud to sell cheap tickets where the overall experience of the passenger is compromised! Very Sad improve or you will be superseded by your competition

Date of experience: February 9, 2025
John T. eDreams Rep
2 months ago

Dear Rajiv,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Germany
1 review
0 helpful votes
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Good
February 24, 2025

Fully satisfied and everything was in order, the booking's were easy to perform and very much understandable.

Date of experience: February 13, 2025
Belgium
1 review
0 helpful votes
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Excellent
March 22, 2025

It's very user friendly interface and give you entire detail you need to make your decision instantly.

Date of experience: March 12, 2025
North Carolina
1 review
0 helpful votes
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Perfect
March 28, 2025

Experience was perfect,after I purchased the ticket I got a confirmation email in less than 24 hours

Date of experience: March 18, 2025
Norway
1 review
0 helpful votes
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Great service
March 1, 2025

I'm so happy to be part of this, I alwas using the dreams to book my tickets, and always everything is going very well.

Date of experience: February 19, 2025
Spain
1 review
0 helpful votes
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Nice and easy
April 12, 2025

I wouldnt say any as of now maybe after my,, flight based on my booking experiences it was quit easy and simple to do

Date of experience: April 2, 2025
Aniket P. eDreams Rep
3 weeks ago

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Ireland
1 review
0 helpful votes
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Car hire.
February 22, 2025

Unfortunately you have booked the car one day later than I asked not a good experience
Should have been for today 13th.

Date of experience: February 12, 2025
John T. eDreams Rep
2 months ago

Dear Michael,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will email you at the address you used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Ireland
1 review
0 helpful votes
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Cheaper, quick and easy.
February 18, 2025

I found out the flight cheaper than other sites. Make the bookings for flights or hotels through the eDreams is very quickly and easy.

Date of experience: February 6, 2025