Overview
eDreams has a rating of 4 stars from 11,029 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
I found out the flight cheaper than other sites. Make the bookings for flights or hotels through the eDreams is very quickly and easy.
Excited and hoping to get more deals but I must add sometime your network doesn't respond well and kept rebooking
Very easy, great price! Got my booking details the immediately and was able to add them on my jet2 holiday app
I hit on mine and booked a trip.
That was that.
I'm not sure about this prime membership but I'll try and cancel today.
I'm getting way too many emails now.
Regrettable as the entire process ended up very confusing and haphazard, unclear and confirmation a headache. Support was also nightmarish. Clarification was difficult. In fact it is best not talking about my experience and just hope everything goes well.
I was a little leery when I saw I would be booking my flight through a different company than my air carrier. But as I moved through the booking process and saw that it was working just as it would have been booking with Delta or American, I became pleasantly surprised. There were NO SURPRISES, in addition to that I received several emails confirming my flight, date of travel, times and cost. Today I received another email asking me if I received all my information, which I did!
Hi. Can you tell me about my fligh to Viena, that I booked with you. I have receiped a cod for booking, but i didn't have the cod for my ticked. Can you help me
Bit of a flakey website, but it worked. But in the end... FAR too dear. I'll go back to booking direct!
Dear Mick,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
This is my first time to buy air ticket via edreams app...its look very easy for me,im very happy.i hope in future when visit sosomewhere i go with edreams.
Perfect as always, wonderful app that is easy to deal with, not complicated at all, offers the best deals for you and this app never lets me down
It was easy to use and the flight was confirmed quickly. The only problem that I am facing at the moment is that I cannot register my flights with the app of the airline company I am flying with. I might be to do it later.
Booked pretty quickly but ended up getting my outbound date wrong so had to change it. I noticed almost immediately but had to change it via the airline website….a very costly mistake! Not sure what the benefits of eDreams is if any changes etc can only be done via the airline?
I booked my travel and after confirmation of book, the booking failed and asked me to re-book. They offered a discount code for my troubles. I re-booked the same flights and the price changed and the discount code didn't work. The second time I booked it, it did work but not happy about the experience or the additional cost.
Dear Ross,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was easy to pick times and pay there were so many flights to chose from. The price was very good as well
Reservation was good, but I could not easily find a way to purchase luggage, as luggage is not included in the ticket price
I purchased a flight ticket with reservation code a trail Prime membership. However, the code does not work, preventing me from modifying my flight. Additionally, I am unable to cancel my PRIME subscription, the customer service phone number is not working, and the virtual assistant does not provide a solution.
I request:
1. A resolution for the issue with my reservation code.
2. The cancellation of my PRIME subscription.
Thank you
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I saved 50 euros by freezing the price in time. Also in this way I was able to book a direct flight for a good price. I really recommend to add the possibility to change dates.
It was very appreciative and fast-truck in giving feedback as soon as my application was input and less than 24/7, I received my booking confirmation.
Kudos eDreams!
The booking went well for Barcelona, but when I was trying to Alicante, your website did not have the Ryan flight so I booked in Ryan airways directly
It was fairly easy to book our flight from Dubrovnik to Athens but were surprised about the high baggage fee of $ 75 for each of our suitcases.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Raymond,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care