Overview
eDreams has a rating of 4 stars from 11,061 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
I saved 50 euros by freezing the price in time. Also in this way I was able to book a direct flight for a good price. I really recommend to add the possibility to change dates.
It was very appreciative and fast-truck in giving feedback as soon as my application was input and less than 24/7, I received my booking confirmation.
Kudos eDreams!
The booking went well for Barcelona, but when I was trying to Alicante, your website did not have the Ryan flight so I booked in Ryan airways directly
It was fairly easy to book our flight from Dubrovnik to Athens but were surprised about the high baggage fee of $ 75 for each of our suitcases.
Great prices, all the details are really clear and the follow up email confirmation was great...so far so good!
Fast, professional and easy!Cooperation with eDreams allows for a great vacation, quick flight and hotel bookings without any problems!
So far so good but am a senior citizen and need to send my ticket to my daughter to be printed. Need it a week before leaving. Please try to send it to me earlier than you stated after I paid for the ticket.
I booked a Saigon–Taipei flight (29/12/2024 – 2/1/2025) through eDreams for 410 CHF, but on my return, China Airlines refused check-in, citing an incorrect ticket sequence issued by eDreams. They instructed me to contact eDreams for resolution.
After multiple failed attempts to reach eDreams, I had no choice but to purchase new tickets for around 310 CHF at the airport, as requested by China Airlines staff. This resulted in a total cost of 720 CHF for the trip.
I provided eDreams with all the documents from China Airlines showing the wrong ticket sequence, discrepancies, and the airline's explanation of the error. Despite this, eDreams insisted the ticket was correct, shifted blame to China Airlines, refused to refund the cost, and asked me to contact China Airlines directly.
As the booking agent, eDreams is contractually obligated to ensure ticket validity and resolve issues. How can they refuse to take responsibility and redirect me to China Airlines? This constitutes a failure to fulfill their contractual and consumer protection obligations, potentially violating Directive 2011/83/EU (Consumer Rights) and Directive 2005/29/EC (Unfair Commercial Practices).
What if I didn't have the money to buy new tickets? I would have been stranded at the airport with no way home, facing eDreams' negligence. Their conduct raises serious concerns about consumer rights violations. Think twice before booking with them!
I do not understand how come i bought two tickets for both my daughter and me but what i dont like is not checked baggage.
How come both tickets returning we do not have not even one piece checked baggage.
Pls explain and clarify.
I think everything on your end was probably good. I'm old and not very tech savvy so there was a lot of consternation on my part. Hope all works out for us when it comes to boarding time
Dear William,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I am still trying to check in, but you want me to join an app. Checking in should be straight and easy.
Dear Nicolaas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Amazing price and easy to book through eDreams and very happy with the service. I will definitely use eDreams again and will recommend to family and friends.
I am not very IT savvy and I had 3 goes to get a ticket basic ticket. The system kept asking the same questions and the answers required additional payments. In the end I only paid a few extra € on the advertised price.
Not sure yet. I haven't used it enoigh to judge.so I will rate when I have used longer.
I will be booking a car in the fiture and I will use your service. When I fly I will be able to make a better judement.
Seats on Air Asia were very narrow. Despite upgrade, it's not worth it.
Seats were hard, old and uncomfortable. I have neckache after the flight
Dear Foong,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
There were a lot of steps to make a booking done. In my opinion it would be more useful if we could book in a fewer steps and in furthur post-bookings do the rest.
Dear Mohammadhassan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Cancel my Rental, said I never show u6. I am Handycaped, and lots of Stairs. Was able to share, conversation from WhatsApp. Thanks Dreams
Dear Thomas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Not good services,bcoz you cut for my my DAC-RUH,12 March Ticket by USD 97 and Euro 133,which has make me puzzled.ow I will chat you instant? Not easy to catch up you.
Dear Rajib,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It is not easy for seniors to navigate in some sites. Things are not clearly made and most of the time requires an expertise that only young people can manage. I'm frequent user of your site and can make everything that I need.
High pressure, confusing, complicated, and now requiring me to write at least 50 characters to submit this form.
Dear Richard,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
https://www.edreams.com/travel/support-area/
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eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sahar,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care