Overview
eDreams has a rating of 4 stars from 11,061 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
E-mail to Economy Car Rental:
I have not received an E-mail confirmation for my car rental beginning March 9th_2025 and being returned on March 13th PM or on the 14th AM at Ft. Lauderdale (FLL) airport. The eDreams confirmation booking number I received is US******* Please confirm the reservation at the above E-mail or advise accordingly as to the disposition of same.
Reply from Economy:
Dear Gregory Brown
Thank you for contacting Economycarrentals.com
Our booking can not be done on platforms of 3rd parties and we confirm we do not have any booking under your name/surname/ email.
Kind Regards
Asya G.
Customer service Team
Economy Car Rentals
Si far so good, will be able to give a better input once the trip is over and done, and I am back home, to early to tell.
My email data was full and it didnt accept my booking confirmation so i was desperate to contact but u have no telefon number
Good experience. Found good deals and discounts. Details were sent quickly too. I will have more to say after I go on the trip and check there are no issues with all the bookings I made
I would describe myself as an open and honest person who doesn't believe in misleading other people and tries to be fair in everything I do.
Kept getting a message to update information I already had. And there's no reason to require me to do 50 characters
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Dreams gave me a very good price and was efficient in sending me details and follow up. I recommend the site.
I thought I had double booked a flight. Customer service helped me straighten my reservations out, and were courteous and efficient.
The price changed at the checkout stage, that is unpleasant. Also selling me multiple options before getting to checkout was frustrating.
Dear Valeen,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I need an official document about the payment for the flight ticket, please send it by email. Thank you.
Zuzana Drugová
Dear Zuzana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Rented a car for Panama thru eDreams only to get to the counter with all the proper documentation in hand and no car reservation...now eDreams is telling me "no refund" because I was a no show! Feels like a wee bit of a scam too me...Anyone else have this experience?
Nice prices and easy booking. A variety of options and places to go. Good discounts having a premium account on eDreams.
It was great experience booking through this site and I am using it for the first time, I had good choice of flights to book, price wise it's same as others
Thank you for your good customer service and patient. They provide very reasonable price that everyone can offered and convenient way of payment.
I pay my ticket and got the booking number and after I got a email from your company that say that I have not maide my payment and that my booking was cancelled 🙃.
Dear Mikael,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
With lots going on ads etc found it hard to follow what was happening and couldn't tell you if I benefited and what is the benefit in the future.
Dear Caroline,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
I have no experience for now but looking forward the future.I want to make my first journey with this flight agency to see before I can talk really well
Very good love this app every time i fly to london i get my tickets from here and there are very good deals go save money and good timing so i don't need to wake up early hahaha
This is my first time using edreams and so far it's been good, will confirm more once I get in my flight with no issues.
The App show the best flight available for selection. I pick the flight quickly with reasonable price.
I have joined eDream prime already on last bookings, but the system still ask me to join the Prime/plus, so I have to pick it again. Hopefully eDream will not charge my membership again. I will double check my credit card a week later. I will book flight to Egypt soon, hopefully not having have same issue again.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Gregory,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care