eDreams

The App show the best flight available for selection. I pick the flight quickly with reasonable price.
I have joined eDream prime already on last bookings, but the system still ask me to join the Prime/plus, so I have to pick it again. Hopefully eDream will not charge my membership again. I will double check my credit card a week later. I will book flight to Egypt soon, hopefully not having have same issue again.

It has good customers service until now, I hope continues like it after this time

For the first few times, the price was different from that advertised on Skyscanner. However, after a few attempts I saw the right price and even got a further discount via eDreams free trial subscription.

We will see until now good first time i did with you this type of booking but until now i got better then others

The site was very thorough and easy to navigate. Was able to book my trip in less than 5 minutes at a great price. Follow up email and confirmation was received almost immediately. Great experience!

Hassle free flight booking, site is easy to navigate although you have to scroll through many choices of insurances you get to the end

1) Best if I just dealt with eDreams rather than having the same info again from the airlines.
2) Carry-On luggage fees are outrageous
3) STill can't find my invoice

I was calling to ask eDreams about booking I made I suppose to have a 90 voucher customer assistance say I used this already but when I purchased my booking I get 66 pounds discount I didn't get 90 pounds discount customer assistance said they going to send invoice to me I didn't receive any invoice

So far all I have utilized your service for is booking & paying for my upcoming plans and everything went very smoothly. I will reserve my entire review for until after my trip.

For the past two years, eDreams has been charging me for their PRIME subscription, which I never accepted or used. When I contacted them to request a refund, they flat-out refused without any valid explanation. They even charged me for PRIME in 2025 and then canceled it themselves—without refunding my money! Their customer support is unhelpful and unwilling to assist. I feel scammed and want to warn others to be cautious when dealing with this agency. If you're considering using eDreams—I strongly recommend staying away! #Scam #eDreams #PrimeCharge #BadService

Dear Sirs,

I am writing to formally express my deep dissatisfaction and to file a complaint regarding the serious inconvenience caused by the mishandling of my booking made through eDreams on March 20,2025, which unfortunately resulted in the loss of my outbound flight.

From the outset, I recognized the need to reschedule the original flight date. Accordingly, I contacted eDreams well in advance, requesting to change the flight to the following day. However, I was informed that such a change could not be processed by eDreams at that time, and I was expressly instructed to contact the airline directly—in this case, Azul Linhas Aéreas.

Despite the company's refusal to carry out the requested change, I was later surprised to find that the flight schedule had been altered unilaterally and without my consent, with the notification being issued at the last minute. This left me with no time to adjust my schedule or travel arrangements, ultimately causing me to miss my flight.

This conduct, besides being inconsiderate, clearly violates the basic principles of clear communication, contractual loyalty, and customer support that should guide the actions of a travel service intermediary like eDreams.

As a direct result of this failure, I suffered not only financial losses—having to bear additional expenses to reorganize my trip—but also personal and professional setbacks that cannot be undone.

At no point did eDreams provide sufficient advance notice or effective assistance, despite my timely and legitimate request. The customer service I received was disorganized, uncommitted, and failed to meet the minimum standards of quality and responsibility.

In light of the above, I request that this complaint be formally recorded in your systems and that appropriate measures be taken, including evaluating the possibility of a refund or compensation for the damages suffered.

I remain available for any further clarification and expect a respectful and effective response.

Sincerely,
Antonio

It was very fast and affordable. I received all the confirmation from eDreams n the flight (company)I was taking.