Overview
eDreams has a rating of 4 stars from 11,002 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
We were told if we needed to switch drop off location we could. We called and asked for a change in airport and time, received permission and was charged an additional $600. No one told us there would be extra fee, especially one that large.
I will never be booking with this company again. I tried to change my hotel and said that I could not! I wasn't asking for a refund just asking to change my hotel because the one I got after reading reviews was not safe for a woman to be staying at. They said it was against policy. Total Bull$#*!! You call and you can barely understand who you are talking to. Its ridiculous! Then they don't show all the fees. It never showed you had to pay a $60.00 Resort fee per night. We would of been paying double the price if we stayed with that hotel. No thank you! NEVER AGAIN BOOKING WITH THEM!
Dear Jessica,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Good interface, good application and with discounts according to what was requested. I appreciate being part of this group. Keep it up, Dreams. Thank you very much.
Unable to cancel my never-wanted subscription, contacted CS and was assured it had been cancelled. Of course it never was and months later they are still charging me for their valueless "services". Despite reporting to every entity I can think of, they will force me to CANCEL MY CREDIT CARD and have another one re-issued. A tremendous inconvenience. Thanks eDreams crooks
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was great that they managed to find affordable flight options, as it made traveling much more budget-friendly. Saving money on airfare allowed them to allocate funds to other expenses, such as accommodation, food, and activities. Finding cheap flights can make a huge difference when planning a trip.
Dear Oscar,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Booking through dreams offered me a range of flying options even combining airlines. This helped me to choose the option that suits best for our timings and budget. The process too was easy and not complicated. I recommend dreams for booking flights.
My experience with eDreams that I've got in several years since I am using it, is excellent. It has always been easy. I always got what I wanted. Even when I needed support, the team was efficient. I am happy being a Prime member.
First time I do booking out of experience on air line foreign or national I have self confidence to do booking again on next journey and advice friend s to take the same way.
Dear Hoda,
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
John
Customer Care team
I called three times to cancel the prime membership that you guys automatically signed me up for and this is out of this universe the way I was treated by the customer service rep after 35 minutes he hasn't canceled it giving me all kind of reasons to keep the membership And afterwards smiling. He put me on hold that I had to quit after an hour cause I couldn't wait anymore, I guess my only option is to disputed with a credit card.
Dear Marian,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I made the booking with EDreams because i unknowingly had subscribed annually to prime membership.
I was told i could get a voucher back for half of the money paid, but i had to stay a member and book again to use it.
When i did book i got my prime discount but saw nothing of the refund voucher that was promised.
I tried calling to speak to someone twice but had to hang up after waiting for an answer twice.
So I am not very impressed as i was obviously lied to in terms of the refund and theres no customer support to help.
Dear Darren,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
For sure eDreams Prime got me the best prices better than any other websites or airline. The app was difficult to navigate and kept jumping and changing the fare until I signed out and back in.
You go to buy a flight and then it stresses you out with "the prices will get up" or to pay for many insurances, seats, cancellations... and that stresses you a lot. The first price is never the good one.
I had a mini panic attack when I was paying my booking and it just got stuck on the payment transaction page. I was alerted from my bank that the payment went through but my screen on the edream sight did not change and did not show that my transaction was completed or not. But a couple mins after I received an email from edream and the plane company I was booking.
Dear Kayla,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
You should also send etickets. I had thought maybe it's a scam since it was my first time. I only found out when I got to the Airport my heart was beating fast
Dear Tichaona,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Good and fast but the price are expansive and I couldn't reserve the seats.i was forced to go on Turkish Airline to reserve the seats. I couldn't do the travel insurance on Turkish Airlines because they don't do this for Romanian citizens. Please let me know how I can do travel insurance. Thank you.
They promise coupons that don't exist and don't work when it comes to applying them, even with the fine print. You call on the phone and he doesn't know what to say. I will never go prime again. They are scammers
Dear Jorge,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The guy(customer service representative) wanted to keep me in premium membership at any cost, including telling me that I cannot cancel. I couldn't have him cancel my premium membership until I told him my bank will block Edream. It was horrible experience.
Dear Narine,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
EDreams - one of the many online travel agencies - is a total scam, and will do anything to take your money and avoid giving it back. I have had trouble with every single booking I've made through them. Most recently, I had trouble with a booking, which should have been covered by a benefit I had as a Prime member. I had to spend hours on the phone with them until I got through to a senior manager named Piyush. This man was a liar through and through, and made up anything he could do avoid honoring one of their booking benefits and giving me the hundreds of dollars of my own money I was rightfully owed back. He insisted his hands were tied because of 'the terms and conditions'. Well, when I checked out the terms and conditions for myself, I found he had totally lied about what they were. I had to read them aloud to him, at which point he insisted it must have just been changed and he didn't know about the policy (despite being a Senior Manager), because 'it's a weekend'. This company is a scam, and will steal your money. Their customer support will - like Piyush did - lie to your face as they steal from you.
Dear Jacob,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
Edreams is reliable, they react quickly. Last time we booked tickets everything was o.k. Booking is more difficult because of the many commericial messages. What do I need and what not, what is necessary and what not. So I had unwanted a subscription to Prime. I thought I needed it for booking. But it costs € 89 a year.
Dear Marion,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Good options. Too many questions and offers. Too many questions. For me it would be better being specific and allow to finish transaction and then offer accomodation, car rentals, baggage etc
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tyson,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care