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eDreams

Overview

eDreams has a rating of 4 stars from 11,002 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.

service
873
value
828
shipping
509
returns
679
quality
752
This company responds to reviews on average within 3 days
+521
How would you rate eDreams?
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Florida
1 review
0 helpful votes
Follow Eugenie H.
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I compared prices booked it and 123 it was sent to my email prices were also reasonable I would do it again with this company and am not even computer literate but again it was easy making reservations

Date of experience: April 6, 2025
Florida
1 review
0 helpful votes
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Very affordable
April 18, 2025

I recently used Edreams to book my vacation, and I couldn't be happier with the experience. The site was easy to navigate, with great filtering options that helped me find exactly what I was looking for. The booking process was smooth, and I loved the personalized recommendations they offered based on my preferences.

Date of experience: April 8, 2025
Germany
1 review
0 helpful votes
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I usually plan a trip, and this application is useful and very good for me, because I have no problem buying tickets, because it is cheaper than other companies and its service is better, I don't get confused at all and I buy my tickets very easily, and it is very important to me that this company is valuable to its customers. This is very valuable in the world of e-commerce.

Date of experience: April 5, 2025
Texas
1 review
0 helpful votes
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Great customer service
April 9, 2025

The price was great and the booking was fast but I was confused about the seat choice. I don't know whether I will be disappointed at the time of boarding without a seat. I didn't buy a seat because the price of a seat is too high. I bought my ticket early enough to avoid this confusion.

Date of experience: March 30, 2025
GB
1 review
0 helpful votes
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Dublin trip
April 7, 2025

Booking was simple & good. My only quim is that I am flooded with emails about my trip & found it bewildering as to what email to use. Emails are all the same thing on my conformations on my booking..

Date of experience: March 28, 2025
Zimbabwe
1 review
0 helpful votes
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User friendly platform
April 11, 2025

I enjoyed using the edreams platform it is so easy to navigate & I got very affordable flights which made me save a few dollars. I would highly recomend edreams to family and friends. The prime free trial made the deals sweeter.

Date of experience: March 29, 2025
Austria
1 review
0 helpful votes
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Compulsory prime
April 20, 2025

It is not good to be hoodwinked into things! I am happy to pay for my consumables but not happy with having 2 options after reading the price of the flight which give you no real choice it's either or and stuff you if you don't want either but if you take prime you can cancel within days …. Yes but I don't want to have hassle! I am supposed to be on holiday! Why not just say this is the price of the flight accept and pay or NO end of!

Date of experience: April 10, 2025
Aniket P. eDreams Rep
2 weeks ago

Dear Amanda,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
Aniket
Customer Care Team

GB
1 review
0 helpful votes
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Booking Flight
April 22, 2025

I have never book a flight before with an agent, always booked straight through the airline before. I found the experience a little nerve racking and was surprised at the amount the rise in price was after adding all the extras, like baggage. Usually included in a airline booking.

Date of experience: April 12, 2025
California
1 review
0 helpful votes
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Easy to accept difficult to cancel
April 27, 2025

Your offered me a Prime Plus 15-day Free trial chance, thanks. After visiting your web and installed you APP, I understand what your Prime Plus product is excellent for whom travel frequently. However, it is not suitable for me because I am not a frequently traveler. I decide to cancel on your web, because you told when you show me the free trial offer, can cancel it on line or by call, however, did not find where can do the cancellation but call, it is inconvenient for people like me not living in US. In my opinion, it is important for company like you to keep the word, is not it? Can you cancel my free trial please?

Date of experience: April 18, 2025
John T. eDreams Rep
3 days ago

Dear Wei,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care Team

Iraq
1 review
0 helpful votes
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Some Glitches
April 16, 2025

I always default to a male, I've changed it several times but it just goes back to my being male. Also, I have experienced my flight changing times even though I worked hard to get the time that is reasonable and not a flight leaving at 4am where you are exhausted before you even fly.

Date of experience: April 6, 2025
Netherlands
1 review
0 helpful votes
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Incorrect booking?
March 26, 2025

One of the flights was indicated incorrectly, with 1 day = 24hr later than my request at Helsinki transit. But in the other hand, it says below and this is what I want, so I believe this is correct.
Connection: Change plane
Transfer duration: 2 hours 30 min. Check with airline for boarding time and gate.

Date of experience: March 16, 2025
John T. eDreams Rep
1 month ago

Dear Chiharu,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will email you at the address you used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Netherlands
1 review
0 helpful votes
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Not enough information
March 30, 2025

My experience was okay. But as I travel almost every month Iwould prefer to already know how much luggage am allowed before buying a ticket. This is one of the important reasons why I choose a specific airline

Date of experience: March 20, 2025
John T. eDreams Rep
1 month ago

Dear Customer,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will email you at the address you used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Spain
1 review
0 helpful votes
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Extra charge
April 7, 2025

I was changed for prime without my knowledge. They changed me for an annual amount of £90.00 without any prior information. Now that I talked to them they don't refund me for the entire amount. Instead they give me a little voucher that I will never use. I am really disappointed and angry and I don't recommend e Dreams to anyone.

Date of experience: March 28, 2025
Aniket P. eDreams Rep
3 weeks ago

Dear Farah,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
Aniket
Customer Care Team

Washington
1 review
0 helpful votes
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So far so good
March 23, 2025

All went as expected. Relatively easy site to navigate so far. Will have a final evaluation after I've experienced check in for departure & return. Don't like all the surprises that go along with air travel these days!

Date of experience: March 13, 2025
John T. eDreams Rep
1 month ago

Dear Diane,

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Mexico
1 review
0 helpful votes
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Trouble with change attempt.
March 23, 2025

The process was fairly standard but wha I realized that one of the dates mas wrong and tried to change it things became much more complicated and I'm still waiting to see if my changes have gone through.

Date of experience: March 13, 2025
Luxembourg
1 review
0 helpful votes
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1) my husband's credit card failed, & I used mine for the booking. You specified that my name must correspond to the name on my credit card. Where we live, I am required to use a hyphenated name, married name followed by maiden name. When I attempted to type a hyphen, the system blocked & I was unable to type my full name.& thus unable to complete the booking. There
Must be many people with hyphenated surnames which appear as such on their credit cards. This need to be addressed. ( I have amended my full name below - with a hyphen!
2) from previous experience with the site, I have always had difficulty spotting the option for Special Assistance. No different, here: I kept a sharp eye on every single page of the booking process but still could not see it. You say there is an option just before the psyment process. If so, it should be much more visible.

Date of experience: March 23, 2025
Japan
1 review
0 helpful votes
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Loved the experience except at the end
March 23, 2025

Overall process was smooth and easy. I just didn't agree to a $10 monthly fee subscription of any sort. Why this was added I don't understand. I'm now worried that you're going to charge me anyway even though I declined the subscription. Untrustworthy companies usually do this type of shady sales activity.

Date of experience: March 13, 2025
Ireland
1 review
0 helpful votes
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My experience came out of trying several different "travel offering" groups with quite different approaches, some contradictory (to me) information, and some confusing sets of decisions to make to decide what to go with (whether it be travel dates, different options on baggage, seating arrangements, etc. I've been travelling international both professionally and personally for over 50 years, and I have to say the organisations offering travel online have become far too complicated with far too many choices.

Date of experience: March 13, 2025
John T. eDreams Rep
1 month ago

Dear David,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will email you at the address you used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

GB
1 review
0 helpful votes
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Confusion on extra charges
March 26, 2025

Not sure why I am being charged £89 by eDreams? All I think I have signed up to is the purchase of a return ticket to Rome in July? But I now note a debit on my PayPal account and cannot remember to signing up to any membership? Can you let me know soonest

Date of experience: March 15, 2025
John T. eDreams Rep
1 month ago

Dear Frances,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will email you at the address you used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Rhode Island
1 review
0 helpful votes
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Prices are great, web site is not so good.
April 2, 2025

I made a reservation and froze it. When I went to unfreeze and pay for the ticket I was unable to do so even with 45 minutes of help from customer service. In the end I just started fresh and ordered a another ticket and paid right away.

Date of experience: March 23, 2025
John T. eDreams Rep
4 weeks ago

Dear Brooks,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will email you at the address you used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care