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SD Bullion has a rating of 3.31 stars from 638 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SD Bullion most frequently mention customer service, precious metals, and best prices. SD Bullion ranks 3rd among Coins sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
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SD Bullion has great prices and their service is excellent. I highly recommend them. I also appreciate that they have strong christian values, so I want to support them.
I used to love your company but resent experience with you customer service has proved to me that you talk a good game on these videos and with you cards in shipping boxes but when it comes down to it, you are more interested in making money first. And all this revolves around $65 out of $10,000 I have spent. Now I will not do business with your company and am sure to tell everyone I can how you really treat customers. See order #21736936. I also notice you do not have a physical address where I can send you a hand written letter explaining my discontent only emails where you can ignore.
SD Bullion has great prices and their service is excellent. I highly recommend them. I also appreciate that they have strong christian values, so I want to support them.
Products used:
No comment.
Last order was vey slow to arrive after ordering and paying for it.
Hello Joseph,
We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.
We appreciate your business with us, and know these are longer than our usual shipping times. Our website does have a discloser during the checkout screen of our temporary extended shipping times, and our Executive Team also sent out a message to all of our customers explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.
Please feel free to contact us with any additional feedback or questions that you have.
Sincerely,
SD Bullion Customer Service
The money was debited from my checking account 1 day after I placed my order. I received the goods 16 days after placing the order.
Nice product, exactly as described. Great customer service. Discrete packaging. Will definitely buy again
Products used:
Gold bullion
Hello Mark,
Thank you for taking the time to leave us a review.
We are happy to hear your experience with us has been good! We strive to provide the lowest prices and the best service possible! Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
I love the way it's packaged. Great quality products. I was sad this time because I paid for quick delivery and it took a couple of weeks.
Hello,
Thank you for taking the time to leave us a review.
We appreciate your business with us, and know this is a long time to wait for your order. Our website does have a discloser during the checkout screen, and our CEO also sent out a message to all of our customer base explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review! Thank you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Affordable prices, satisfied customer service. Exceeded my expectations thanks sd bullion
Happy thanksgiving
Hello Sebastian,
We’re thrilled that you were satisfied with our services. Please let us know if there is anything we can do to make your experience with us better!
Thank you for taking the time to leave us a review.
Best,
SD Bullion Customer Service
I used to love your company but resent experience with you customer service has proved to me that you talk a good game on these videos and with you cards in shipping boxes but when it comes down to it, you are more interested in making money first. And all this revolves around $65 out of $10,000 I have spent. Now I will not do business with your company and am sure to tell everyone I can how you really treat customers. See order #*******. I also notice you do not have a physical address where I can send you a hand written letter explaining my discontent only emails where you can ignore.
Hello Rick,
Thank you for taking the time to leave us a review.
We'd be happy to help you and look into this. We understand that you were unhappy with the response provided by our customer service representative. I appreciate that this was not the outcome you were hoping for and that it may have left you feeling dissatisfied with our company.
However, I want to assure you that our representatives are trained to provide the best possible service to our customers. While we understand that there may be misunderstandings and miscommunications at times, our team is dedicated to resolving any issues that may arise.
You can email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Fast shipping and easy to do business with. Lowest price on silver I can find.
Best pricing, reasonable shipping and turnaround time, genuine produce. This is our only source now as we feel they possess integrity.
Good this is the only place that I buy gold and silver from is SD bullion why buy from any place else?
Great but I was disappointed in seeing that Liberty Bell coin. I do not care to see a picture of that reptillian, evil, satanic, witch Queen Lizzy anywhere.
Hello Susan,
Thank you for taking the time to leave us a review.
If you would like to provide more details about your SD Bullion experience, we'd be happy to help. You can email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Easy ordering, not complicated, fair pricing, prompt delivery. I am satisfied with my experience.
I have had multiple interactions with SD and all have been consistent and timely. I have had no issues with my purchases. Each shipment was well packaged and discreet.
I was taught by my grandmother how she survived the Great Depression using precious metals. I had never ordered any precious metals before, nor had I purchased them in person. I wanted to teach my grandchildren about the value of precious metals like I learned, but didn't know how to begin. Your videos educated me about the process, so I decided to try ordering from you. I couldn't have been more pleased with the products or the service. SDB is totally trustworthy, and I hope to be able to order again from you soon.
I ordered silver that was not delivered. When I called I was treated very poorly and rudely by staff. I sent them almost $5500 and its been 25 days and I have received nothing, no help, no resolution just some excuses with their fraud department. I will be contacting the federal trade commission and the consumer financial protection bureau tomorrow to report this as fraud. I have ordered gold/silver many times but not from this company. Buyer beware! SCAM! Dr. Harper
Tip for consumers:
Scam! Don't waste your money.
Products used:
None, I still haven't received any silver.
Hello Jeff,
Thank you for taking the time to leave us a review.
Firstly, please allow me to apologize for any inconvenience or frustration caused by your recent experience. We take all feedback seriously and strive to provide exceptional service to all our customers.
I am sorry to hear that you did not receive the package, however, please know that every order we ship is fully insured. To open up a lost package claim, please email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Our mail carrier tried to steel my silver because he could feel it through the soft packaging you sent it in. I confronted him in the street and he lied about having it. It was in his bag the whole time. He felt the weight of it and the shape and decided it was something to keep so when he stopped at our house to deliver it he simply kept it in his bag. He eventually gave in and gave it to me. He no longer works for the USPS. A slightly oversized cardboard box might be better to send it in. I'm afraid to order anymore now.
Very easy to order and quick. SD Bullion is reliable and has many products for purchase. Will continue to purchase through them.
Great website, easy sales good prices for the most part could be better but you know it is what it is.
Repeat customer. Fully satisfied with the product in which I ordered. Fast shipment
Excellent service fast arrival, smooth purchase experience, will use SD bullion as precious metals IRA provider.
Tip for consumers:
Could not ask for a better gold IRA provider.
Products used:
4 1gram gold bullion bars.
SD Bullion screwed up my electronic payment, and when the order still hadn't shipped after 12 days, I called to check on the status, and the person I spoke to told me the original check had bounced. That was an absolute lie! They messed it up. I would recommend that you avoid this company.
Hello David,
Thank you for taking the time to leave us a review. There are different reasons why a check can bounce. This is easy to solve. We'd be happy to help you and look into this issue. You can call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Regarding the turnaround, we apologize if there was any confusion. Checks and e-checks typically take 3-5 business days to be processed internally. After that, orders are sent to the shipping queue for 1-3 business days. Delivery with free shipping is 5-10 business days, once shipped.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Gain trust and grow your business with customer reviews.
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
Hello James,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We strive to provide the lowest prices, the best service, and the fastest shipping! We greatly appreciate you for being a valued SD Bullion customer.
Thank you for your feedback!
Best,
SD Bullion Customer Service