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SD Bullion Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product quality, competitive pricing, and a user-friendly website. Many customers appreciate the timely delivery and the range of products available, often highlighting positive experiences with customer service. However, significant concerns arise regarding service delays, inadequate support for product issues, and a perceived lack of accountability in handling complaints. The feedback indicates a growing frustration among customers who feel their concerns are dismissed, suggesting a need for improved communication and resolution processes to enhance overall customer satisfaction.
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I was surprised at how quickly my order was delivered. Thank you SD!
The 22nd. Of May I ordered the same amount of sliver from JM Bullion and SD bullion the only difference was I paid extra for 2 day delivery from SD Bullion I didn't pay any extra to JM Bullion. Today the 24th. Of May at 11:30 a.m. I received my order from JM Bullion. SD bullion has not even shipped yet! I just thought people should know this. I always buy from JM Bullion but thought I would try SD bullion once. I always get my orders from JM Bullion within 3 days. No extra charge. The latest is 4 days. So FYI if you order from SD bullion.
They place the Argor Hareas bar on sale, 1 oz. It was not really a sale, for when the sale ended, the price stayed the same. Deception. The Website list lowest prices period. I found cheaper elsewhere. I can't stand a business that list an item on sale when its not. Would of been better to just say 'for sale'.
Hello Matty,
Thank you for taking the time to leave us a review.
We work to provide the lowest pricing for our customers. We're always open to price matching if you happen to find better pricing elsewhere! Simply give us a call at 1-800-294-8732 and our team can look into price matching.
Thank you for your feedback!
Best,
SD Bullion Customer Service
As always, excellent service and quick shipping. As a bonus, they will actually answer any questions you have about buying/selling.
Hello David,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We strive to keep our customers well informed with up-to-date market information on our website. In addition, our sales agents are very well educated to answer any and all bullion questions you may have when looking to invest in bullion! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
I made an order without paying, now they are trying to charge 35 dollars for not completing the order. Now they want to put it in collections and charge me 56 dollars. DONT DO BUSINESS WITH THESE $#*!S!
Hello Ted,
We apologize for any cancellation fee confusion. We have cancellation fees because this is a live market business. Cancellation fees are calculated as 5% of the order total or $35, whichever is greater, plus any applicable market loss. Every customer must agree to these terms prior to submitting their order, whether they place the order online or over the phone with an agent.
We'd be happy to help you and look into your cancellation fees. You can email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Easy process to order items and having delivered by FedEx helps with peace of mind.
They sent me a 1 OZ VALCAMBI BAR in ASSAY, The card was supposed to be attached. When I mention this they said You need to pay shipping, restocking, and Of all insults a potential loss because of the market. I get that under normal situ, but they sent $#*!. THe said F off. Find someone else and be be happy. Ampex is very reliable.
Hello Patrick,
Thank you for taking the time to leave us a review.
We apologize for this error. As stated in our email conversation, we would be happy to exchange the product for you.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Reputable company - Checked
Competitive pricing - Checked
Decent delivery timing (10 days without having to pay for upgrade) - Checked
Package delivered discretely - Checked
Hello Clifford,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review! Thank you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
I love ordering from the website! Fast efficient process, and shipping has returned to the "old" timeframe. Package is always tracked and securely wrapped!
Hello Melissa,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review! Thank you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Easy to order. Ask for a variety of coins but got all of their coins. Disappointed in that. Hoping to get buffalo and liberty.
Hello Will,
Thank you for taking the time to leave us a review. We are happy to hear your experience with us has been good! We strive to provide the lowest prices and the best service possible!
Regarding variety: you can find all products in stock here: https://sdbullion.com/products
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Everyone is Very Helpful at SD Bullion, and they have a Depository just over the Ohio State Line in Michigan.
Not what I expected from customer service. Would recommend they update how they talk to customers. And do not assume they are idiots and have never invested.
Hello Gayland,
Thank you for taking the time to leave us a review.
I understand that you were unhappy with the response provided by our customer service representative. I appreciate that this was not the outcome you were hoping for and that it may have left you feeling dissatisfied with our company.
However, I want to assure you that our representatives are trained to provide the best possible service to our customers. While we understand that there may be misunderstandings and miscommunications at times, our team is dedicated to resolving any issues that may arise.
I would suggest reading our Investing Guide, as investing turnaround is not immediate. The goal of investing is to hold onto metals for a long period of time to get a greater return, especially since the market price is currently lower than what it was at the time you placed your order.
Thank you for your feedback!
Best,
SD Bullion Customer Service
I ordered a bag of half dollars, should have been 200 coins, only received 199 coins and one of those stuck to a magnet. Sd bullion customer service refuses to make it right, they offered me a fifteen dollar coupon. What a joke. I won't be spending thousands of dollars shopping with them. Obviously they can't be trusted.
Delayed due to overwhelming response to the economy, but that was stated ahead of time. I am sticking with these guys.
Hello Tammy,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review! Thank you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Very professional will do more business in the near future.
Hello Ernest,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review! Thank you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
The silver I ordered came as expected and on time. The customer service was the best experience I've had in a long time. Thank you.
Easy to use website, and fast delivery. Happy with my purchase.
Hello Gabe,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review! Thank you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
From the business
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in g...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robert,
Thank you for taking the time to leave us a review.
Once received, e-check, personal check, money order and cashier's check take 3-5 business days to process through our accounting system. Credit/debit card and bank wire payments take 2 business days to fully process. After that, it usually takes orders 1-3 business days to process through the shipping queue due to high order volume but could take slightly longer.
Thank you for your feedback!
Best,
SD Bullion Customer Service