SD Bullion is my default choice of all the online dealers when quality, timely shipment, amazing value and satisfaction is expected. I'm a discriminating buyer and quickly realized that no other dealer can beat the overall value and experience in this industry. Thanks SD Bullion!
I have been ordering from SD bullion for a long time, I enjoy silver dollars. I experienced an eye opener today, I tried to cancel an order today because of $9.95 shipping cost. I was told it would be a $35 cost to cancel my order, I am sure that is buried somewhere in their terms that I accepted. So I thought I could modify my order to avoid the shipping cost, I was told that is not possible either.
So bottom line don't bother calling their customer service, because they will not do anything for you. There are better places to order coins from
Truly the best pricing, and value is everything but please review packaging procedures as I get the feeling my six year old could have packaged my order with more care and competence. Love you guys but precious metals are exactly that. Please ship with care.
I have been doing business with SD Bullion for quite some time. At times, I will check other vendors pricing, as I will strive to get the best deal. Every single time, this Company; SD Bullion is the winner! I am so blessed to be able to purchase on line so easily, and I know the shipment is most secure! Keep up the good work! And I thank you again.
I received my order with no problems the coins are in a sealed monster box as stated.
Also got my 10 oz bar at spot pricing. Nice looking bar.
Sdbullion is a great place to buy Silver.
Thank you
Steve, Ca.
I had to register with some stupid site just to leave this review. Why?
Quick thoughts on my experiences with SDB: shipping is too slow, packaging should have been much better, prices are usually really good, but no free shipping option cancels that out.
The Proclaim Liberty 10 oz Silver Bars are stunningly beautiful. Very clean with a high polished finish! You will not be disappointed ordering this 10oz bar. The order arrived exactly as SD Bullion said it would.
SD Bullion has great prices and their service is excellent. I highly recommend them. I also appreciate that they have strong christian values, so I want to support them.
Hello James,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We strive to provide the lowest prices, the best service, and the fastest shipping! We greatly appreciate you for being a valued SD Bullion customer.
Thank you for your feedback!
Best,
SD Bullion Customer Service
A very needed account of insurance for life matters situation thank you! I know that there are other descriptors for the same said qualities, but your company surpasses them all. I can trust your professionalism, but not sure of the others.
I had to find a new provider of bullion after a disappointing experience with my vendor of choice. After much searching, I selected SD bullion. The prices were the best I've found, the hold time for the check was much less than two other vendors I have used, and the packaging was very secure. Will definitely use again.
One can only imagine what type of rush you guys had after a few banks collapsed. I ordered a day or two before the run on Gold and Silver. Thankfully my order was delivered recently after a few weeks of anticipation and worry. I also did not know that I would need to sign for the order from the post office on delivery. That was a comforting fact that someone wouldn't be able steal it off of the porch. The first time buyer Gold at spot was awesome as well. I will continue to buy from SD Bullion in the future. Thanks to Yankee Stacking for recommending you guys to me.
The shipment was running late, but that wasn't the problem with this company. I told them that I could not get FedEx shipments to the house because no one is home at the time that they deliver. The closest FedEx pickup location for me is in 55 miles away. Guess how they shipped my order? That's right FedEx. And to beat it all, I contacted customer service the day before, discussed with a representative my situation, and they assured me that my package would be mailed United States Postal Service, which the post office is only 3 miles from my house, and I could pick up after work. The following day, I received a FedEx delivery notice via text. I was lied to by SD Bullion. They may be one of the cheaper bullion dealers, but their customer service is lacking on a grand scale. Don't plan on ordering from them ever again. Worst company ever. Don't waste your time or money.
Hello Dewayne,
Thank you for taking the time to leave us a review.
SDBullion offers both expedited and standard shipping services. The standard shipping is free with orders over $199, and the expedited service is a $12.95 charge. This expedited service also allows customers to select between USPS and FedEx, which cannot be done if the other shipping method is selected. If the standard shipping option is selected, orders will ship through either FedEx or USPS. Regardless, all orders will ship fully insured.
If you would like to provide your order number or phone number so we can investigate this call, we'd be happy to look into this. You can email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-6 p.m. est Monday through Thursday and from 8 a.m.-5 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
SD Bullion takes the worry out of buying precious metals. The company was easy to contact and always got an answer. They even checked to make sure I received my order. I will be using them in the future and telling my friends to use SD Bullion for their transactions!
I purchased, the 5 ounce spot promotion. The bar I received was fantastic. In addition, I also purchased a few BU peace, dollars and other coins. Everything arrived in great shape and was well packaged. I look forward to doing business with SD Bullion again very soon.
I love SD Bullion! I'm not rich, and I'm not a collector of "rare coins", but I do have faith in precious metals, so I buy 1 oz. Silver rounds (a. K. a. "poor man's gold"), 20 at a time. I choose the "random design" and pay with a personal check for the cheapest rate---cheapest on the web that I've found. (It takes a little longer mailing in the check, but I'm in no hurry.) This was my 4th order since 2016, I think, and I have always gotten beautiful product and good, prompt service from SD Bullion. I couldn't be happier.
Least expensive way to buy silver. I have never had a problem. Sure it might be slow when you send a check. You have to understand that the check has got to clear. They do not want to be stuck with bad checks, if so they will not be in business very long. I have order over 20 times over several years.
After locking in my price for 800 silver rounds and paying $220.00 shipping not to mention paying more for quicker delivery $30.00 they renigged/ refused the agreement. Said they called me a few times, LIARS… unless my new iPhone 14 plus I just paid $1100 for is lying? NOT Would Not let me speak to a manager. OFFERED me $1600 LESS…. SCAM - ToTALLY…. Shorted me on my first payment. Not to mention a week late. You're better off making a wish and throwing em in a water fountain. Said managerERIC would return my call15 min. Been2 hours guess they didn't pay phone bill?
Hello Sherri,
Thank you for taking the time to leave us a review.
I understand your frustration with the situation. Because you asked to be paid in two separate payments, we had to create a new purchase order for the second half of the buyback. Unfortunately, the market had gone down which explains the change in price. We didn't pay you when we received the first 400 rounds because the original purchase order was for 800 rounds and we have to receive all of the product before sending payment. We are currently working on sending your metals back to you.
I do apologize for the late callback. With the recent market shift, our call volume has increased significantly. Because of this, customers may experience a slight wait time prior to being contacted by a representative. Our traders are working to provide quick and efficient care to all customers.
Thank you for your feedback!
Best,
SD Bullion Customer Service
As Silver rose up I decided to sell my silver to SD Bullion. It was about 10 min phone call to get quote and PO from them to sell it. Due to the brand of silver bars I had their price was above spot. I accepted and followed shipping instructions on their PO. It took US post office to get insured registered shipment an entire week to get it to them. They emailed me regularly every step of the process. Once the verified shipment they asked for W9 (wish they asked for it up front to not lose a day there). Within 24 hrs of having my W9 they wired money as promised to my savings account. This was very easy. I would sell to them again.
SD Bullion required me to submit several additional documents after they had received both my online order and my money via wire. Process was confusing and difficult to follow. Product was as promised
I had to deal with an ignorant customer service representative this morning who couldn't care less if they lost a customer. Their return and restocking policies are horrible. They lost thousands in business.
Hello,
Thank you for taking the time to leave us a review!
I apologize for the inconvenience you experienced! I’ll be sure to pass your feedback on to our team regarding your conversation with our representative. We work to provide a great experience for our customers, and I am sorry that this was not your experience.
Regarding our return and exchange policy, we have certain parameters in place because we operate in a live market. Feel free to provide more details of this complaint, and we’d be happy to answer any further questions.
Feel free to give us a call or send us an email with any additional questions. Our email is sales@sdbullion.com and our phone number is 1-800-294-8732. We are available from 8 a.m.-6 p.m. est Monday through Thursday and from 8 a.m.-5 p.m. est on Friday.
Thank you again for your feedback!
Best,
SD Bullion Customer Service
Overview
SD Bullion has a rating of 4.2 stars from 649 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SD Bullion most frequently mention customer service, precious metals and best prices. SD Bullion ranks 1st among Coins sites.
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
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- Ottawa Lake, MI, United States
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Business History
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robert,
Thank you for taking the time to leave us a review.
I apologize for any confusion or inconvenience. Regarding shipping costs, all orders over $199 ship for free. Shipping costs are visible at checkout prior to submitting an order.
Cancellation fees are a standard in the industry because we operate in a live market. Once you place an order, it’s a locked-in trade, and the product is set aside for your order. These fees are outlined in our Terms of Use.
We are unable to modify orders since they are locked in. Market pricing updates about every 30 seconds, and we’re unable to add or change an order once the order is submitted and pricing changes.
Let us know if you have any further questions. We can try to help in any way we can. Thank you for your feedback!
Best,
SD Bullion Customer Service