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SD Bullion

How would you rate SD Bullion?
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Texas
3 reviews
6 helpful votes
Follow Grant F.
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SD bullion is one of a handful of highly reliable and trustworthy sellers of precious metals on the internet. I have ordered from them several times and their shipping time, packing quality, and policies are similar to other top-shelf internet dealers. They differ in one respect only: they don't offer free shipping. This means they can often have the lowest price around... you just have to do the math to see whether it's worth it ofter shipping. For larger orders it frequently is. I can recommend them.

Date of experience: June 13, 2018
Idaho
1 review
8 helpful votes
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After spending $5k on silver I was charged a cancellation fee for an order my bank messed up on. Customer service agent Jeremy literally argued with me and tried to talk over and down to me instead of being helpful. Worst customer service ever. I even made a $1300 order after the cancellation and ZERO cancellation fees showed up. They they sent it to collections without trying to help me first or notice me through my account log in. You can't even pay this collection fee online through your account log in. Makes no sense. Jeremy should be fired.

Date of experience: June 21, 2022
Tyler W. SD Bullion Rep
over a year old

Hello Cameron,

Thank you for taking the time to leave us a review.

Cancellation fees are an industry standard and are accepted when agreeing to our Terms of Use. Because we operate in a live market, once an order is submitted it becomes a locked trade. Your products are moved out of our inventory and held for you, and we hedge our price based on the market price at the time you submit your order. Any order that remains unpaid outside of payment terms as described in SD Bullion Payment Policies is eligible for cancellation and may be sent to collections.

Thank you for your feedback!

Best,
SD Bullion Customer Service

North Carolina
1 review
0 helpful votes
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Satisfied buyer
June 2, 2023

Received delivery of of Archangel Michael 1 oz gold bar yesterday. I think alot of people are buying gold over concerns about inflation, national debt and future of our dollar. It took about 4 weeks to receive the gold which was fine by me. Price was locked in at purchase. It came encapsulated with Cert-Lock which was one of the reasons I bought through SD Bullion. However, I could not down load the app for my phone because the app was an older version and not compatible for my Samsung S20+phone. Other than that, the bar was pristine and I was very satisfied with purchase. I will be buying from this company again in the future.

Date of experience: June 2, 2023
Tyler W. SD Bullion Rep
over a year old

Hello Rick,

Thank you for taking the time to leave us a review.

We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We greatly appreciate you for being a valued SD Bullion customer.

Please let us know if there is anything we can do to make your experience with us better!

Thank you for your feedback!

Best,
SD Bullion Customer Service

Texas
1 review
0 helpful votes
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This is my 6th order from SD Bullion and I have been happy with each order. The only thing that would make it better would be being able to pay with electronic checks. Paper checks take to long to process.

Date of experience: August 13, 2018
Massachusetts
1 review
0 helpful votes
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I have purchase 6 separate orders and each time they have been the lowest price (that I can see after checking with several other's) and I have received the shipment in a very timely manner. So far they are my go to for gold and silver!

Date of experience: September 11, 2018
Arizona
1 review
0 helpful votes
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First purchase
March 2, 2023

I made a very small purchase of junk silver from SD. I wanted to check the way they ship, the accuracy of the purchase and customer service! They way they treated a small buyer was great and therefor SD will be my go to metal dealer as i anticipate my next large purchase should be trouble free! I give them 5 stars out of 5

Date of experience: March 1, 2023
Oregon
1 review
20 helpful votes
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"Inventory Error"
April 1, 2020

I purchased 80 Half Dollar Barbers on March 13. I ordered them before they were out of stock and before 5 day delay shipping notices were posted on their site. On March 29th I emailed them to inquire on the status of my order. I was assured in a reply email that my order was being processed as fast as possible under the current circumstances. I accepted that explanation, however the following day I got a call from them telling me there had been an error in inventory and my items were no longer available, and that this item would not be available, possibly for months. I requested a full refund. I don't believe there was an inventory error. I am sure they sold my coins to another buyer, at a much higher price as prices had increased by over 20% since I placed my order. I have purchased in the past from SD Bullion but no longer will if this is the way the Doc conducts business the "old fashioned way" - Jay

Date of experience: April 1, 2020
Colorado
1 review
0 helpful votes
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4 silver bars
April 30, 2023

I thought I order 4 silver bars with a decorative design. I received 2 attractive silver bars & 2 poured bars tagged Italia? I am not sure if the sales promo said "our choice" of silver, but I prefer an attractive bar. Is it possible to get "all attractive bars"?
Mike

Date of experience: April 30, 2023
Tyler W. SD Bullion Rep
over a year old

Hello Michael,

Thank you for taking the time to leave us a review.

I apologize if you're unhappy with the product you received! Design Our Choice products are chosen by our shipping department and cannot be specified in any way upon order.

Thank you for your feedback!

Best,
SD Bullion Customer Service

California
1 review
0 helpful votes
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Decent process
August 3, 2018

Process was easy to follow. Received my order within a couple of weeks, which was the expectation. Seems outdated having to mail a check. Hoping they can improve that process through EFT in the near future.

Date of experience: August 3, 2018
California
2 reviews
0 helpful votes
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Great Business
April 30, 2023

SD Bullion is an exceptional business to patron. The people are very user friendly and accommodating. The product I ordered was delivered in a very reasonable time frame. This was my third purchase from SD Bullion!

Date of experience: April 30, 2023
Tyler W. SD Bullion Rep
over a year old

Hello Jon,

Thank you for taking the time to leave us a review.

We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We greatly appreciate you for being a valued SD Bullion customer.

Please let us know if there is anything we can do to make your experience with us better!

Thank you for your feedback!

Best,
SD Bullion Customer Service

Georgia
1 review
7 helpful votes
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Typically, my orders are shipped very quickly. This particular time I ordered and the silver spot price started to slowly drop the next day, and slowly dropped days after. Coincidentally, my order was in "processing" status for a week til the spot price flatlined. Then, my order was filled and shipped. Coincidence? I hope so, as I've been pretty happy with SD Bullion. If this happens again I'll go with my secondary supplier...

Date of experience: July 4, 2018
California
1 review
0 helpful votes
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Buy with Confidence
March 27, 2023

SD Bullion is my primary source to purchase my gold and silver. As a family man, I do allocate money into precious metals as a savings. My money seems to disappears as quick as I get it. Dental work on the wife, kids dorm in college, new transmission on my truck, and the rent and all the bills. So with all that if I don't try to put some away, I will have nothing for the future. It's stressful but more stressful thinking I will have nothing in the future. If you read this and your young start saving in precious metals, you will be ahead and protect your future with a real savings. SD Bullion very happy with my Britannia bars and coins, got a great deal. Thank you, Javier

Date of experience: March 27, 2023
District of Columbia
1 review
0 helpful votes
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I am Happy with purchase even though the price dropped. Beautiful Silver Eagles and in a capsule.(20 coins) very discrete packaging. I have already made another order at a lower market price! LOL Highly recommended. Lowest price of the places that I am aware of with reasonable shipping.

Date of experience: August 20, 2018
Costa Rica
1 review
0 helpful votes
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Takes time
April 27, 2023

It took some time to arrive and I couldnt get into the tracking page. Would like to order some more but
It takes so long getting out. I know that things got really busy at your company and I still think your a
Great company to buy from.I will buy more from you

Date of experience: April 27, 2023
Tyler W. SD Bullion Rep
over a year old

Hello,

We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.

We appreciate your business with us, and know these are longer than our usual shipping times. Our website does have a discloser during the checkout screen of our temporary extended shipping times, and our Executive Team also sent out a message to all of our customers explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.

Please feel free to contact us with any additional feedback or questions that you have.

Sincerely,

SD Bullion Customer Service

Oregon
1 review
0 helpful votes
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Great prices on these products.
Great response time.
I've made several purchases from this company and its always been quality products that I've received.
Shipping is quick and direct.
I will continue business with this company in the future.

Date of experience: August 2, 2018
Virginia
1 review
0 helpful votes
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Beautiful
January 21, 2023

My silver rounds are beautiful. I feel, I paid a fair price. Delivery was fast. I could not be more pleased with my purchase. This is my third purchase from SD Bullion. I will continue purchasing from them because of quality, value, and fair prices.

Date of experience: January 21, 2023
Indiana
2 reviews
0 helpful votes
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The after hours ordering online is not the greatest, but usually after struggling with it for about an hour I can finally get my order through. Most of the time. I still have not been able to correct my phone number though. Actually I correct my phone number each time I go in, but it does not stay corrected. It is always the same old wrong number when I come back.

Date of experience: June 30, 2018
California
1 review
3 helpful votes
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Don't trust them
January 27, 2023

I placed order for gold and the gold price increased the next day! They cancelled my order and said they never received my money and even though I confirmed with my bank and I have shared all the transaction details! I receive a mail confirmation from them itself saying they are processing my order! They will SCAM you!

Date of experience: January 27, 2023
Tyler W. SD Bullion Rep
over a year old

Hello,

Thank you for taking the time to leave us a review.

I do apologize that your order was cancelled. Typically, cancellations occur when payment is not received within a designated period of time. Prior to cancellation, SD Bullion will send late payment emails prior to cancelling. Cancellations can also automatically occur if an automated payment is seen as invalid in our processing systems.

If you would us to assist you with this order, we'd be happy to help. You can email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.

Thank you for your feedback!

Best,
SD Bullion Customer Service

Georgia
1 review
0 helpful votes
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I received the products in perfect condition. The shipping time was exactly as I was promised. I'm very pleased with every detail of the transaction, and had a wonderful experience. Will continue to use SD Bullion in the future. Thanks very much.

Date of experience: September 6, 2018
Missouri
1 review
0 helpful votes
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Great Service
April 27, 2023

I received my order in a timely fashion. It was well packaged and everything as I requested. When I have a question, they email me a reply in a short period of time. I am very happy with their service & sales!

Date of experience: April 27, 2023
Tyler W. SD Bullion Rep
over a year old

Hello Ronda,

Thank you for taking the time to leave us a review.

We truly appreciate your feedback and would like to thank you for taking the time to leave a review! Thank you for being a valued SD Bullion customer.

Please let us know if there is anything we can do to make your experience with us better!

Thank you for your feedback!

Best,
SD Bullion Customer Service

Overview

SD Bullion has a rating of 4.2 stars from 649 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SD Bullion most frequently mention customer service, precious metals and best prices. SD Bullion ranks 1st among Coins sites.

service
98
value
93
shipping
95
returns
52
quality
82
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