Always a great price. The silver looked great. However, the coin storage containers were not in good shape; marked up, one was crushed to the point the bars were difficult to get in it, and there was this old tape wrapped all around it for no reason. I'll just be buying PMs in the future, which I'm always satisfied with at sdbullion.
I had made a first time purchase of $12,000 on their website and because I was traveling I couldn't work with their system. It ended up I paid their market loss fee I am a reasonable person and felt that was justified, but dealing with Jeremiah and SD Bullion was a nightmare, rude is understatement, his condescending attitude shows the quality of this company. I would not do business with such a poorly trained staff.
The process takes time but is not unreasonable. I was a first time user so I was a little cautious and called SD Bullion before I ordered. They were reassuring and helpful on the phone so I submitted my payment. As soon as they received payment, they placed the order and sent a delivery tracking number. The package took time to deliver but everything came through fine. They are legit.
Prices are the best I have found. Fed Ex delivery was very poor. Not worth paying for expedited delivery since Fed Ex driver didn't give enough time to answer the door on first day and never stopped on second attempt of delivery. I had to go to their terminal to retrieve my package on the third day.
Hello Micah,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We apologize for the shipping inconvenience and appreciate you understanding as we have no jurisdiction over the shipping carriers! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
I have been very pleased overall with the level of service and the promptness of delivery I have received over numerous orders, with 1 exception, in which a large order of SD Freedom Eagles was not delivered. I am advised that this is currently being addressed.
SD Bullion has the best prices but they need to work on response time on Customer Support. Made my order on a Thursday and on the same day made the wire transfer. It took them two days to confirm that they got the funds even though I've made a same day transfer, which left me feeling uneasy so I reached out to them via chat message which took them two days to reply me back. By that time I had already called them to ask about the status of my order. Got my order the following Thursday, over a week after I've made my order, so not bad.
I have been dealing with SD Bullion for about 9 Mos. Only small quantities of gold coins and 1oz bars but have found they always have the lowest prices compared to the other bullion dealers, they don't bother you with phone calls like the others and they have great customer service when needed which is the sign of a great company in my opinion. Thanks SD
I asked that my shipment be delayed until September 28 and I was assured that a note would be so placed in my order number. Also when I sent my check in I had a note attached to it requesting the same thing. SD Bullion disregarded both. Zero stars if I could give it.
After referred by a youtuber Jayson Jaws and a roommate of mine, I placed several orders with SD bullion. I received the first few orders just fine.
However for order ******* and ******* they received the payments then hold my funds in hostage.
Every order with SD Bullion goes through a review process as PM can often be targeted for fraud. We work with the customer to verify their identity for their protection and if that cannot be fully satisfied the order may be cancelled. The orders mentioned were fully refunded for this customer.
The only reason I give 4 out of 5 is that I ordered 3 different years, and 3 different grades of silver eagles, but apparently one year was not in stock and they didnt notify me. It was only after I called over a week later did they tell me. But the person on the phone was extremely apologetic and offered to remove the shipping charge. They also sent me a coupon for a discount on my next order, but unfortunately the discount amount was $0.00.
I got exactly what I ordered. 2018 roll of American silver eagles. Well packed and in nice condition. Took a long time to receive order but I did pay with a check. I would definently order from again. Thanks.
Ordered 2/3/23.S.D. Received payment 2/6/23. Notifiyed it was being sent 2/15/23! A communication from company would have been comforting. I called company...amazingly I got it within a few days?WHY? Who dropped the ball? I received my purchase on 2/17/23.
Hello Marge,
Thank you for taking the time to leave us a review. I apologize if there was any confusion regarding our turnaround.
Please take into consideration there are different internal processing times for the diverse payment methods. Payment processing times are as follows:
Bank wire: 24-48 business hours
Electronic check: 3-5 business days
Personal check: 3-5 business days, once received
Credit Card/Paypal: 24-48 business hours
After the above time frame for our accounting team to fully process the payment, the order is released to the shipping queue. As per our shipping policy, during normal market conditions our shipping queue is 1-3 business days after your payment has cleared our account. The current shipping queue time is expected to be 3-5 business days from payment fully processed by our accounting team. Please notice FedEx 2-day or USPS Priority is “once shipped”.
In sum, first the payment has to be processed and that time depends on each method. Then, the order is released to the shipping queue. Finally, delivery depends on the shipping method selected.
If you would like to provide more details about your SD Bullion experience, we'd be happy to help. You can email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
This all I started due to my love of Morgan silver dollars. But that's not all it grew became a silver investment for me and now 4:30 other people and became an investment and gold from mines to sell. I build collections and sell them. I invest in silver & coins for a dozen people and help others invest in their future. In the future I will be making statuettes and figurines out of precious metals. All of this is due to SD Bullion and my insatiable attitude when it comes to staying busy. I am retired after a stroke. Silver & SD Bullion helped reinvent myself into real success story!
Thanks guys for giving me the opportunity to work again, RASAARE
I made 2 purchases thru the website. The items were detailed and the information about the items was clear to make an informed decision about making a purchase. The payment options were easy to understand and the transaction was completed with ease. The items were pack with every precaution taken to insure their safe arrival. The items purchased arrived in excellent condition. I am very happy doing business with SD Bullion and will purchase from them again.
I had the displeasure of doing a transaction with this company and I would not repeat nor recommend this company. My transaction went sideways which in and of itself is not the reason for my displeasure. Rather, it was the rude and unprofessional manner in which I was treated. Their internal communication is chaotic and there is no centralized management that I can determine. I asked to speak to a manager but was told that the manager does not communicate with customers. How then, is a person to address their concerns and problems? No one wants to take ownership of issues and you are basically on your own if a problem arises.
SD Bullion strives to maintain customer happiness with every customer interaction. We are always looking for feedback to improve the customer experience. Regarding the involvement of our management staff, our managers are happy to assist customers with any issues or questions that arise. Email is the desired course of communication but we also have chat and phones staffed as well.
However, SD Bullion does have certain criteria that we must maintain for ongoing business transactions. This criteria was not met with in this situation. Here is a link to our Terms of Use, agreed upon during the placement of every trade: https://sdbullion.com/terms-use
As a long time customer, I received my last order. I was glad I was here when FEDEX drop off the package. I ask the driver about a signature, he said No Signature order. This is wrong. With packages being stolen from pouches in the area, I did not like the delivery with no signature. Metals and or products of this kind always need to be delivered face to face. Products/packages like this are easy to steal. No happy ... If future orders are shipped with no signature..... I guess I need to look for different firm to purchase from
Ben Evans - Central OHIO
This was my third order from SD Bullion and each has been a great experience. While this particular order took significantly longer than the last two, SD Bullion did an admirable job explaining the reasoning for the delay prior to my placement of the order. They set the expectation and then met that expectation accordingly.
I appreciate the proactive communication and the solid service I have experienced from SD Bullion so far.
Based on these prior experiences, I am sure to continue doing business with SD Bullion for my silver needs!
Hello Chris,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review! Thank you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
It took SD Bullion one month to send me my purchase. I called up several times and received a different excuse everytime I called. I had to reach out to my bank about how they took my money and never sent me my purchase. Don't buy from this company they are thieves. Buy your precious metals from.APMEX. I hate SD Bullion because they are crooks.
Hello Brian,
Thank you for taking the time to leave us a review. I apologize if there was any confusion regarding our turnaround.
Please take into consideration there are different internal processing times for the diverse payment methods. Payment processing times are as follows:
Bank wire: 24-48 business hours
Electronic check: 3-5 business days
Personal check: 3-5 business days, once received
Credit Card/Paypal: 24-48 business hours
After the above time frame for our accounting team to fully process the payment, the order is released to the shipping queue. As per our shipping policy, during normal market conditions our shipping queue is 1-3 business days after your payment has cleared our account. The current shipping queue time is expected to be 3-5 business days from payment fully processed by our accounting team.
Please notice FedEx 2-day or USPS Priority is “once shipped”.
In sum, first the payment has to be processed and that time depends on each method. Then, the order is released to the shipping queue. Finally, delivery depends on the shipping method selected.
If you would like to provide more details about your SD Bullion experience, we'd be happy to help. Also, you can alternatively call our bullion team at 1-800-294-8732 to place orders. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
First of all, I appreciate the easy to navigate website. I knew what the spot price was and the premium before I ordered. Dealing with some companies in the past that information was not clear. The price locked in at the time of order and did not change. To keep the price as low as possible we decided to send a paper check and to receive via USPS. This took a little longer, but we were not in a hurry. The whole process worked beautifully! Thank you for the great service!
Hello Marcia,
Thank you for taking the time to leave us a review.
Thank you for your kind words and for supporting SD Bullion!
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
I ordered from SD Bullion because I hear them mentioned when I listen to SGT Report. They had a spot price special that I took advantage of but failed to enter the discount code. Unfortunately they couldn't apply the discount after the order went through but they did offer me free shipping on my next order. They also allowed me to change from a wire transfer to check payment after the transaction. All and all a good experience.
Overview
SD Bullion has a rating of 4.2 stars from 649 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SD Bullion most frequently mention customer service, precious metals and best prices. SD Bullion ranks 1st among Coins sites.
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
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- Ottawa Lake, MI, United States
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Business History
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello James,
Thank you for your feedback.
It looks like the purchase you made with us was for an order placed on September the 16th. The order was originally submitted as a bank wire, however we never received any payment for your order.
Our staff reached out to you multiple times to provide alternate payment methods available, they even gave an extension for you to still pay for your order. We attempted to work with you, and after waiting for over a month, and exhausting every option available, we had still not received any payment for your order.
Your order was eventually cancelled due to non-payment, and according to our records, a supervisor offered you a one time courtesy discount on the cancellation fees you owed. All bullion dealers have the same type of cancelation policies and fees in place as we all have to hedge every order that is placed. Meaning when an order is locked in we must purchase a hedge of the same oz at that market price. When an order is canceled the bullion dealer takes a loss on those hedged ounces.
SD Bullion handles thousands of transactions on a daily and weekly basis, we are one of the top online bullion dealers in the country and have done over two billion dollars worth of transactions. We have thousands of five star reviews on third party sites such as this one. Any order large or small is welcome here and we work hard to earn our customer's bullion business.
If you have any additional questions or if there's anything else we can assist you with, please do not hesitate to call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. EST Monday through Thursday and from 8 a.m.-6 p.m. EST on Friday.
Thank you for supporting us by purchasing your gold, platinum, and silver from SDBullion.com!
Sincerely,
SD Bullion Customer Service