I consider the Austrian Silver Philharmonic 1oz coin one of the three prettiest government issued silver bullion coins in the world. The other two are American eagle and the British Britannica. SD Bullion put this coin on sale for a little while in September 2018. I got a few. I ordered my coins on SD Bullion website unassisted. I paid by check. My order was received within two weeks, well packed. Thank you SD Bullion! Philip
I buy a fair amount of silver and gold from sdbullion.com - their prices are very fair and they have a good selection of products. You will not be treated by them. Some companies are not as honest as others. That's why I like purchasing from this company as well as one or two others that have a very good reputation.
Ii received 20 indian head rounds but I had ordered a different type of round called a buffalo. I know it is pointless to try to exchange them for what I ordered from what I received without any costs to me. So I ate the mistake. Sad
My close friend placed her first order with SD Bullion in late January 2022. The order was shipped via FedEx. The package never arrived. Upon investigation, both SD Bullion and FedEx claimed the package was delivered. No it wasn't. As a disabled retiree, my friend is always home. A manager at SD Bullion mentioned that delivery problems are occurring on an increasing basis, yet they don't require a signature upon delivery. So, my friend is made to feel like a thief and jump through "hoops" to get her "merchandise. She was required to file several forms including a notarized affidavit stating she never received the package. A major inconvenience for a disabled person. Mr. Tyler Walls - Is this how you treat new customers? We will never use SD Bullion again. Beware of their attitude. "One and Done" for this sad organization.
Hello,
Thank you for taking the time to leave us a review!
I apologize for the inconvenience you and your friend experienced as a result of this order. While we work to ensure that orders are delivered in a timely manner without any issues, we unfortunately cannot control any carrier mistakes or misdeliveries. We do, however, insure every single order that is shipped out, which is why we can investigate and reship any missing packages.
Per our Shipping Policy: “If your package is lost or damaged, it will be the responsibility of SD Bullion to file a claim with our insurance company. Once the claim is filed, you agree to fully cooperate with any requirement which may be required as part of the investigation. Failure to fully cooperate will jeopardize the ability for us to replace or refund your lost or damaged package.”
I apologize for the inconvenience of having to fill out forms and such, but our insurance requires them so we can replace missing items. While we work to have orders delivered successfully in the original shipments, when carriers occasionally make mistakes, our insurance requires this process for replacement.
Please let us know if you encounter any further issues or if this is not resolved. Feel free to give us a call or send us an email with any additional questions, or to inquire about alternative shipping methods or storage. Our email is sales@sdbullion.com and our phone number is 1-800-294-8732. We are available from 8 a.m.-6 p.m. est Monday through Thursday and from 8 a.m.-5 p.m. est on Friday.
Thank you again for your feedback!
Best,
SD Bullion Customer Service
I went online to purchase from this company. In checking out, I accidentally hit the pay by check instead of the credit card option. Once this happened, I could no longer move forward or backwards in the system. I could not uncheck the option to change it to credit. I backed out of the page and re-ordered the product. Weeks later I got a bill for a cancelled order. I never hit the place order button. Not only that, but the bill that came was for the 35.00 cancellation fee, plus a 47.46 market loss ( silver price barely moved) and a cancellation fee of 47.46. When I tried to contact them about this, they had no interest in being reasonable. This is their policy. Fraud. Do not do business with this company.
Hello Greg,
We apologize for any cancellation fee confusion. We have cancellation fees because this is a live market business. Cancellation fees are calculated as 5% of the order total or $35, whichever is greater, plus any applicable market loss. Every customer must agree to these terms prior to submitting their order, whether they place the order online or over the phone with an agent.
When an order is placed, we email you the order confirmation. In addition, we email you letting you know we are still awaiting payment for an order if we have not received it after 7 days of placing the order. We then call you for payment. Finally, the order is cancelled if we do not hear back.
We'd be happy to help you and look into your cancellation fees. You can email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
I know y'all have been inundated with orders lately. I got mine in right before the flood, but I think it got delayed a few days due to the onslaught anyway. Still, I got what I wanted at the nicest price around.
SD Bullion has the lowest prices! I prefer SD Bullion over the other precious metals dealers. The mailing takes a little while. If you could offer the electronic checks, in addition to mail in personal checks, that be great!
Package still hasn't arrived a month later. Asked sender to contact UPS and see why package has been held up. The customer service representatives flat refused 3x times. I contacted the UPS International and they hadn't even included contact information which is why package has been stuck in warehouse for over month. They are not willing to ensure packages arrive to receiver with no issue. Avoid this company at all costs.
Hello James,
Thank you for taking the time to leave us a review.
When this package went through customs, UPS needed additional information from the customer in order to have it delivered. We were unable to contact UPS directly to release this hold because they require personal customer information that is not collected by SDBullion. However, we reached out to UPS requesting they contact you in regard to this additional information!
If there are any additional complications with this order, we'd be happy to help. You can email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-6 p.m. est Monday through Thursday and from 8 a.m.-5 p.m. est on Friday.
Thank you for your feedback,
SD Bullion Customer Service
Five out of five stars. You give more than your customers purchase. I've purchased for three years, and have never waited longer than five days for delivery. Most times I received my purchase within three days. Excellent service.
I ordered One 1oz Gold Maple Leaf 2021 coin. When I received, the coin was wrapped around too tight. It put almost a permanent crease in the plasic sleeve. I submitted my comments, they answered but didn't care.
Hello,
Thank you for taking the time to leave us a review.
We work to securely package our products to prevent any damage in transit. We have to ensure that metals are wrapped tightly to prevent movement while shipping. The carriers don’t know that the boxes contain metals for security, so they may handle the boxes roughly.
We’ll be sure to pass your feedback on to our team. Let us know if you have any further questions.
Thank you for your feedback!
Best,
SD Bullion
I have made all my bullion purchases from SD Bullion for years. They are reliable and honest. They always have the lowest price and all transactions have been smooth as silk. Wouldn't go anywhere else.
I was taught by my grandmother how she survived the Great Depression using precious metals. I had never ordered any precious metals before, nor had I purchased them in person. I wanted to teach my grandchildren about the value of precious metals like I learned, but didn't know how to begin. Your videos educated me about the process, so I decided to try ordering from you. I couldn't have been more pleased with the products or the service. SDB is totally trustworthy, and I hope to be able to order again from you soon.
I spent over $45k on silver leafs and kangaroos. The premiums we're $4.50 per coin.
No less than a few days pass, they drop their premiums to $3.99.
I asked for a credit for the difference since I just bought, they told me I was SOL.
Stupid and dumb to lost business over $.50.
Hello Donny,
Thank you for taking the time to leave us a review.
As per out terms of use that are agreed upon when submitting an order, the price becomes a locked-in trade once an order is submitted. This condition allows customers to submit payment without having to be conscious of their order total fluctuating with the market. This means that there is no upcharge if the price of an item rises, but there is also no credit if the price of an item lowers.
If you would like to provide more details about your SD Bullion experience, we'd be happy to help. You can email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
SD Bullion will treat your questions with a take it or leave it attitude. I also requested and paid for FedEx 2nd day shipping. They took 3 days to fill my order and another 6 days for FedEx to deliver it... very disappointed.
Hello Abel,
Thank you for taking the time to leave us a review.
We value each of our customers and do not mind answering as many questions as someone has. We pride ourselves on having outstanding customer service, fast ship times, and excellent low prices. Our shipping queue in standard market conditions is 1-3 business days. Once shipped the FedEx 2 day service would then take effect.
If you would like to provide more details about your SD Bullion experience, we'd be happy to help. You can email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Our mail carrier tried to steel my silver because he could feel it through the soft packaging you sent it in. I confronted him in the street and he lied about having it. It was in his bag the whole time. He felt the weight of it and the shape and decided it was something to keep so when he stopped at our house to deliver it he simply kept it in his bag. He eventually gave in and gave it to me. He no longer works for the USPS. A slightly oversized cardboard box might be better to send it in. I'm afraid to order anymore now.
Outstanding rounds!
We left the choice up to SDB to choose our rounds. They sent our entire order, 40 rounds, in Buffalo's!
Second time buying from SDB and certainly will not be the last.
Hello,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We strive to provide the lowest prices, the best service, and the fastest shipping! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
I purchased a monster box of 50 Royal Canadian Mint 10 oz bars. Payment through SD bullion was very quick and my shipment went out after 2 days. My only complaint is when I received my package the box had been torn and taped back together. After opening the package the black hard plastic lid on the monster box had a 6 inch crack. Most of the bars were fine and in good condition but there were 2-3 bars that had large indentions on the edges and looked like someone had dropped the package hard enough to break the lid and damage a few bars. The package was shipped through UPS and I think SD Bullion is a great company but UPS is to blame for the damage. Only reason I didn't bother with insurance or sending it back is I really wanted my 50 bars to have the serial numbers in order. In the future I'll make smaller purchases to hopefully prevent damage from the shipping company.
I placed a large order with SD Bullion. They lost or stole my order, and then told me to fill out a Statement of Loss form and to return it within 72 hours, and in the same email SD Bullion says, "Please allow 7-10 business days for our team to coordinate..." My order was place FIVE WEEKS ago. Customer service was rep was rude and disrespectful. After 11 years of doing regular business with APMEX, I have never had an issue. This was my first order with SD Bullion. They are either unbelievably incompetent or they essentially stole my money!
Hello John,
Thank you for taking the time to leave us a review.
I do apologize for any frustration that can come along with the lost package investigation. Per our insurance restrictions, if the package cannot be located, we are able to create a refund or resend 30 days from the initial claim being filed. Throughout this time, our operations team is actively coordinating with the carrier to locate the original package.
With your order specifically, it appears your package has been delayed, rather than lost, due to the severe ice storm that hit a large portion of the Midwest. Due to the storm and facilities being backed up with a large number of incoming packages, we have seen orders taking a little longer to be delivered. With Fed Ex being delayed across the United States, we see tracking numbers not moving or remaining in the pending status. We are keeping this lost package investigation open to monitor the tracking, and expect to see it update soon!
If you have any questions about this delay or the lost package process, we'd be happy to help. You can email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Well I was looking for reputable store with a low price for bullion coins and I heard about this one on the internet so I gave them a try. Selection was good and the ordering was easy so I've been a customer every since.
I order a large amount of silver they claim they had, but shipping the claim will not happen for weeks. If they truly have my order and I receive it soon I will change my review, but as of now I believe they are selling products they do not have!
Overview
SD Bullion has a rating of 4.2 stars from 649 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SD Bullion most frequently mention customer service, precious metals and best prices. SD Bullion ranks 1st among Coins sites.
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
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- Ottawa Lake, MI, United States
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Business History
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Christopher thank you so much for your feedback! We appreciate you and our team is here to help if you have any questions!