I was getting a little worried about the order because the tracking showed that my order was in Detroit longer than it should have been. I paid for a faster delivery service but did not get it. I was satisfied that I received the order finally.
I am out over $500 because they couldn't even put the gold coin I ordered in some flimsy cardboard box or something similar - when the order came in the mail, the gold coin must have gotten thrown out, because I had no idea it was there! When you order some cheap jewelry online, they even put it in some other type of packaging besides plastic wrap. How is a person supposed to identify it when it's in a mess of plastic, along with other things that were ordered!?
Hello,
Thank you for taking the time to leave us a review!
I apologize for the inconvenience you experienced! I’ll be sure to pass your feedback on to our team regarding our packaging and shipping. We work to provide a great experience for our customers, and I am sorry that this was not your experience.
I see that we confirmed with our team that your order was packaged according to our standards. Please let us know if there are any updates with this item.
Feel free to give us a call or send us an email with any additional questions. Our email is sales@sdbullion.com and our phone number is 1-800-294-8732. We are available from 8 a.m.-6 p.m. est Monday through Thursday and from 8 a.m.-5 p.m. est on Friday.
Thank you again for your feedback!
Best,
SD Bullion Customer Service
I love the ability to buy in the quantities that you'd like -- I'm a small investor and I feel I get great ordering and delivery service. I also feel great knowing that some of our savings is in the real stuff.
I am 81 years old, this is my first order ever of bullion. SD Bullion made it easy for me to order and although it was a small order, their response to my order was as if it had been their largest order. I recommend SD Bullion.
SD Bullion is not my only silver shop, however, it is on the top of my watchlist when It comes to buying any precious metals. I have always been satisfied with whatever product I have purchased and always been happy with the price and the service. Great people to do business with.
Hello James,
Thank you for taking the time to leave a review. We truly value your feedback, and are happy to hear that so far you have been satisfied with our service and products! If there is anything we can do to better your experience here at SD Bullion, please let us know by emailing us at sales@sdbullion.com or calling our bullion team at 1-800-294-8732. We are available from 8 a.m.-6 p.m. est Monday through Thursday and from 8 a.m.-5 p.m. est on Friday.
Thank you for your input,
SD Bullion Customer Service
My silver bullion 1 OZT rounds arrived FAST, so fast in fact, I didn't even get a confirmation of shipping e-mail or need to call/e-mail as a follow up. They just showed up in like 2 days from my ordering. Perfectly taped/boxed in 2 boxes, new in the tubes. Love them! Will be back to buy more, once I raise more extra cash to convert. My 3rd order with SD Bullion and VERY happy with their prices, products, fast shipping. 5-Stars!
For price and service, it's hard to beat SD Bullion. I have ordered from a couple of other online bullion companies, but since trying SD, they consistently get the majority of my orders. Again, SD is hard to beat.
All parts of this transaction were assisted by a great customer service phone staff. Any issues I had were always handled completely to my satisfaction by this vender.
It is easy for me to recommend them as great place to order from.
FiveStarBill
Great experience I ordered some precious metal.I had to pick it up at the post office which I Prefer.at the same time a Post Office Customer was Complaining about not Receiving is package the post office said Sir they were both Scaned and left in your mail box. They asked him was it Perscriptikns, because people will go through mail Boxes. In frustration he blurted out NO it was Gold. I did not stick around to hear the rest but walked out feeling happy about my order
Items were, as promised from SDBullion. Shipping was a hastle...being home at the precise moment when UPS got to my door. Called them (UPS) twice and got two different stories. Eventually got my delivery. When I told SD Bullion about the UPS hassle, they stepped in and helped me out. Thank you, SDBullion.
So satisfied with SDBullion...I ordered more items.
Getting efficient Pro level service these days is a pipe dream, But, all of my orders from SD Bullion have been done with Pro level performance and tracking. It takes the stress out of ordering and gets the job done in a timely fashion...
This was my first order with SD Bullion and I was very excited to receive my coins. I placed my order and waited for confirmation that my coins had shipped. Nothing. Then I read the part where they won't ship until payment had been received. Ok, I waited some more. A day later, I saw the payment hit my bank account. Thought to myself, I should get the email that my order had shipped. Nope. Still nothing. I waited over 2 weeks and started to think that the website had scammed me. I reread everything and I confirmed that I should have received my email with the tracking information. It took over a month after my payment had been received for the order to ship. I understand that it might be a busy season, but if you say something, you should keep your word. Great product though. Love my coins!
Hello Nester,
We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.
We appreciate your business with us, and know these are longer than our usual shipping times. Our website does have a discloser during the checkout screen of our temporary extended shipping times, and our Executive Team also sent out a message to all of our customers explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.
Please feel free to contact us with any additional feedback or questions that you have.
Sincerely,
SD Bullion Customer Service
Silver arrived in a timely manner, however, it was not the silver bars pictured on the web site. The first order was as described, this order was not. Site did not NOT state sellers option to substitute.
There should be a way of submitting payments which would guarantee the receipt thereof and still be as convenient, fast, and easy as using a credit card! Why can't customers using a debit card get the same low price as those writing a check? Sending money through Zelle is amazingly easy! That would be a great option!
I bought 10-1oz. Silver coins... Random design and I am very happy with my purchase. The package arrived quickly and all coins were protected in plastic. I love my coins! SD Bullion is a great company and I will order from them again.
It got here very quickly & I was not expecting it quite so fast. The package actually sat in the mailbox for over 24hrs before I checked for it because I wasn't expecting anything yet. Been a great experience, thus far! Thank you guys…!
Price was fair but after shipping charges, it was average.
Also I was not informed that item was shipped.
I found it in my mailbox one day without a need for signing for it.
I spoke with customer service before I placed the order and was told that there was insurance and signature reqiured.
If you look at the market price it is 0.10 to 0.20 +/- higher than the actual spot price on there site. They inflate the actual prices on the market.
You can check it out for yourself. (SI: CMX) real time.
They tell you they base prices on global markets. 1 market I know. You are NOT fooling anybody that knows. If they lie about that how can you trust them?
Hello Tim,
Thank you for taking the time to leave us a review.
The spot price we use for trades is a blended mix containing futures contract prices and global spot rates. With increased market volatility, there will be a slight variance in spot prices between different websites. Regardless, our customers enjoy the lowest prices online.
Thank you for your feedback!
Best,
SD Bullion Customer Service
I placed this order expecting 8 gold coins of 1/10 oz. Each. I received 1 coin which was 1 oz.
I called customer service stating that a mistake may have been made and that it may have been my mistake. The person I spoke to (without hearing me out) immediately assumed that it was my mistake.
If it was that's fine but customer service people shouldn't show ALL their loyalty to the company. I'm hesitant to make future purchases now.
Hello Michael,
Thank you for taking the time to leave us a review.
I apologize if you're unhappy with the product you received! Please send us an email at sales@sdbullion and we'd be happy to look into this situation.
Thank you for your feedback!
Best,
SD Bullion Customer Service
March 14th, 2022 Verified purchase
Couldn't send the Money in the mail on time and got letters of 167$ charging customers for "market loss" and fees. Wish the very small letter with the timeline about market loss was in the order email or in a place where you can see it better on their confusing website.
Hello,
Thank you for leaving us your feedback!
We have payment timelines for each payment type we offer. Postal money orders need to be postmarked within 72 business hours and received within 7 business days after your order is placed. Funds typically process within 3-5 business days of deposit.
If for any reason you needed to update the payment method on your order, you can do so by calling our customer service at 1(800)294-9732.
Cancellation fees are an industry standard. Because we operate in a live market we along with other online bullion dealers have cancellation fees if an order is cancelled. You can review those in our Terms of Use on our website.
If you have any additional questions or if there's anything else we can assist you with, please do not hesitate to call our bullion team at 1-800-294-8732. We are available from 8 a.m.-6 p.m. est Monday through Thursday and from 8 a.m.-5 p.m. est on Friday.
Thank you for supporting us by purchasing your gold, and silver from SDBullion.com!
Sincerely,
SD Bullion Customer Service
Overview
SD Bullion has a rating of 4.2 stars from 649 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SD Bullion most frequently mention customer service, precious metals and best prices. SD Bullion ranks 1st among Coins sites.
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
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- Ottawa Lake, MI, United States
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Business History
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ralph,
Thank you for taking the time to leave us a review. We are happy to hear your experience with us has been good! We strive to provide the lowest prices and the best service possible! Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service