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SD Bullion

How would you rate SD Bullion?
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Hawaii
1 review
0 helpful votes
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Overall review...
June 4, 2023

I received my order from 5/4 and 5/8 but I found them down in mailbox.
Prior orders from FedEx were just left with house members...

I am waiting for my 5/15 order of 30 Austrians Phils but it is being held up waiting for 10 cowboys and aliens.
Please make it so it is signed for: Thank you.

R. Vanderpool

Date of experience: June 4, 2023
California
1 review
10 helpful votes
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Scam
September 12, 2021

Place 2 orders with this company, both time they claimed my echeck bounced, both times demanded credit card number. Both time threatened action against me if I did pay by cc. I checked with my credit union, they told me that SD Bullion never sent a echeck in to them. My credit union recommended I change all my account logins. Go to bbb website you can read about others having the same problem.
Also read that one of the owners was charged with criminal activity too.

Date of experience: September 12, 2021
Tyler W. SD Bullion Rep
over a year old

David,

Thank you for taking the time to leave us a review!

I'm sorry to hear that you're unhappy with your ordering experience. When trying to process your payments, if the echecks bounce, this can be due to a typo in the account numbers, or an issue with your bank's ability to process echecks. If we're unable to process an echeck for you for one of these reasons, we can accept alternative payments, such as credit card or bank wire. We're happy to try and sort out any of these issues as they arise!

Regarding your comments that our owner was charged with criminal activity, this is simply untrue. You may be mixing us up with another bullion dealer, of which this is true. Feel free to read up on our history here: https://sdbullion.com/about

Let us know if there's anything further we can help with!

Best,
SD Bullion

Missouri
1 review
0 helpful votes
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Slow
April 13, 2023

Although I received the items I ordered it was considerably later than advertised. SDB responded promptly to my email inquiring of the delay and my items were shipped shortly thereafter. I was encouraged to see a bible verse on the inside of the shipping box.

Date of experience: April 13, 2023
Tyler W. SD Bullion Rep
over a year old

Hello James,

We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.

We appreciate your business with us, and know these are longer than our usual shipping times. Our website does have a discloser during the checkout screen of our temporary extended shipping times, and our Executive Team also sent out a message to all of our customers explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.

Please feel free to contact us with any additional feedback or questions that you have.

Sincerely,

SD Bullion Customer Service

Illinois
1 review
0 helpful votes
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To guard against economic collapse I am transferring my IRA's required distribution, in increments, to 1 oz generic silver rounds, because the gold/silver ratio is 83.
I compare 12 dealers' prices and shipping at FindBullionPrices.com and SD Bullion is always lowest.
SD Bullion lets me order online at my convenience, pay by personal check and honors veterans with discounted shipping and insurance.
The rounds I receive look great!
Thank you SD Bullion.

Date of experience: September 29, 2018
California
1 review
5 helpful votes
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Shipping seems very slow for the size of my orders (under 10 ounces per order). I have to pay premium rate because I pay with cc. (this amount is added to my credit card and SDB still recieves their money immediately. Also, no free shipping puts the price of my order shipped and delivered about the same as their competitors or the mint. It wouldn"t hurt to have free shipping once in a while. Pricing is usually good.

Date of experience: September 20, 2018
California
1 review
0 helpful votes
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Joke
February 6, 2023

Money will clear they will show payment received yet theybsaid the wouldn't ship till the following Tues or following Monday. They can care less I asked for a refund and they will hit you with a processing fee this company is a joke and cares less about customer service. Buyer beware

Date of experience: February 6, 2023
Tyler W. SD Bullion Rep
over a year old

Hello Aaron,

Thank you for taking the time to leave us a review.

Your order was set to deliver within our standard shipping time! Once received, e-checks, personal checks, money orders, and cashier's checks take 3-5 business days to process through our accounting system. After that, it usually takes orders 3-5 business days to process through the shipping queue.

Thus, the total time from when payment is received to when the order leaves the fulfillment center is generally 4-8 business days. When your order is ready to ship out of the fulfillment center, you will receive an email with shipping and tracking information.

In regard to the cancellation, your order was cancelled per your request. Cancellation fees are an industry standard. Because we operate in a live market, once an order is submitted it becomes a locked trade. Your products are moved out of our inventory and held for you, and we hedge our price based off the market price at the time you submit your order.

If you have any questions about our processing time or the cancellation policy, we'd be happy to help. You can email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.

Thank you for your feedback!

Best,
SD Bullion Customer Service

Pennsylvania
1 review
0 helpful votes
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Best prices and vast selection of precious metals, combined with unparalleled customer service and fast and free shipping(orders>$199), as well as a company I believe truly looks out for its clientele & employees, all make SDBullion #1 in my book, especially since there is bout 5-10 other online bullion dealers who are also excellent, but all in all SD takes the "Gold". Haha

Date of experience: July 19, 2021
Tyler W. SD Bullion Rep
over a year old

Hello Brad,

Thank you for taking the time to leave us a review.

We really appreciate your kind words and will continue to work hard to serve the Precious Metals community!

Thank you for your feedback!

Best,
SD Bullion Customer Service

Mississippi
1 review
0 helpful votes
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I'm not happy with the service because I have been told different times when my previous order was recieved. I also asked a week ago to speak with a supervisor and was told flat out a supervisor won't call me back! That really shocked the hell out of me! I've never had any company EVER tell me that a supervisor will not return my call!
WOW!
Thanks again

SINCERELY Eric M

Date of experience: August 27, 2018
Idaho
1 review
4 helpful votes
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Too many slick dimes
August 29, 2018

Approximately 12 unrecognizable dimes. These dimes are so worn that they appear to be just thin pieces of foil.

Other than this complaint the order was as expected. I will say that on the previous order with SD I attempted to rectify the same complaint and was informed that OH WELL, that is the nature of junk silver. On the other hand APMEX sent me replacements for the same complaint. Maybe I will stay with APMEX in the future.

Date of experience: August 29, 2018
Michigan
1 review
0 helpful votes
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The order performed to my expectations.
The price was accurate to the quote I received
And the item was on their iist for free shipping.
Make sure to check their free shipping items list
Before you go shopping for what you want.
The wait time was minimal and better than
Most shippers.

Date of experience: August 3, 2018
Colorado
1 review
0 helpful votes
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While some other sites may have "special" mint coins that may be exclusives, such as with privy images, I've found that SD Bullion often has a better price on public mintages. For example, I get the best prices on the new or pre-release Silver 5 oz "America The Beautiful" (ATB) coins. Yes, they're about $100 each, that's the downside of massive 5 oz coins, but the mintages are low, recently around 30K for each coin. Compare that to millions of the Silver Eagles each year. Sadly, US mints haven't moved from 999 to newer 9999 purity that Canada and Perth mints have made the new standard.

I have had no problems with shipping. I send checks and so have to wait a few days for them to clear, but that's to be expected. Only one time did I report an order mis-price and they promptly corrected it.

I do compare sites before placing an order, that's common sense, but I generally end up with them, lately.

Date of experience: July 26, 2018
New Mexico
1 review
0 helpful votes
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Chose Fed-ex shipping and was only $7. My only concern is that maybe they could have double boxed and added more packing but for these prices I have ZERO COMPLAINTS... This is the best deal on the net, hands down, JUST DO IT! Thank you so much! You are a Godsend! Highly recommended to anyone and everyone.

Date of experience: August 13, 2018
Florida
2 reviews
0 helpful votes
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Quality of rounds
August 3, 2018

Hello, I am not happy about the quality of rounds I received on this order. Some were very tarnished, some were used and abused they were not the quality of rounds I have come to expect from your company... I want the damaged rounds replaced...

Thanks Gary Ippolito

Date of experience: August 2, 2018
Connecticut
1 review
1 helpful vote
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Lowest prices?
May 23, 2023

They place the Argor Hareas bar on sale, 1 oz. It was not really a sale, for when the sale ended, the price stayed the same. Deception. The Website list lowest prices period. I found cheaper elsewhere. I can't stand a business that list an item on sale when its not. Would of been better to just say 'for sale'.

Date of experience: May 23, 2023
Tyler W. SD Bullion Rep
over a year old

Hello Matty,

Thank you for taking the time to leave us a review.

We work to provide the lowest pricing for our customers. We're always open to price matching if you happen to find better pricing elsewhere! Simply give us a call at 1-800-294-8732 and our team can look into price matching.

Thank you for your feedback!

Best,
SD Bullion Customer Service

Ohio
1 review
0 helpful votes
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I ordered 20 Silver Eagles to make sure I received them in a 20 coin tube from the mint as I did the last time I ordered. I was disappointed to find them loose in the box with the tube for them in the box empty.

Date of experience: August 29, 2018
Massachusetts
1 review
0 helpful votes
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I am new to this so I tried ordering from 3 different companies all the same day, about the same deals. SD Bullion delivered 2 weeks before the others and was $1.51 cheaper than WWX, who basically lied to me about the price. The other was a promo at spot but came out about the same since SD Bullion cashed the check and delivered so fast it came out about the same price as the other. So SD Bullion would be my choice as the most honest and fastest of the 3 I tried. The other was JB or something but 2nd.
Thanks for a fast an Honest deal!
Robert C Smith

Date of experience: June 5, 2018
Oklahoma
1 review
0 helpful votes
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First timer
April 15, 2023

Everything went fairly smooth though shipping time was pretty long. One thing that was frustrating was USPS TRACKING I checked it everyday so I would be home when was shipped. The status never changed from the very first notice. I blame USPS for that. Next time I will use FedX. Items received were as described and package good.

Date of experience: April 15, 2023
North Carolina
1 review
9 helpful votes
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I recently made an order with SD Bullion, and gave them specific guidance on when to ship my order as I was out of town for 2 weeks. They shipped my order immediately despite my request, and my order was returned back to them by FEDX since no one was home to sign for it. To make matters worse, they have now CANCELLED my order, and have charged me a $632 "adjustment" fee. When I called them about this issue, the "manager" refused to acknowledge any fault on their part. What really irked me is that he refused to let me talk with his Supervisor or ask his supervisor to call me back as I requested. I have made at least 5 orders with them over the last 2 years, but that will be my last one.

Date of experience: July 7, 2022
Tyler W. SD Bullion Rep
over a year old

Hello Eric,

Thank you for taking the time to leave us a review.

Prior to the adjustment fee, customers are contacted through phone and email in regard to reshipping the order or receiving a refund. If the order is returned, the total apart from the market loss will be returned. The deduction is necessary because your products are moved out of our inventory and held for you, and we hedge our price based on the market price at the time you submit your order. Because there was no response to our emails and calls in regard to the reshipment, this order was returned and refunded, less the restocking fee.

I do apologize if our customer service did not meet expectations when explaining this situation. If you would like to provide more details about your SD Bullion experience, we'd be happy to help. You can email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-6 p.m. est Monday through Thursday and from 8 a.m.-5 p.m. est on Friday.

Thank you for your feedback!

Best,
SD Bullion Customer Service

Florida
1 review
0 helpful votes
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I ordered 110 oz of silver(x100 1oz rounds and a 10 oz bar). The silver bar was placed on backorder, so my shipment date got pushed almost a month out. I contacted customer service and they offered a comparable bar as a replacement and shipped my order the next day.

Date of experience: August 29, 2018
Alabama
1 review
16 helpful votes
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Robbed me for $100...
January 20, 2021

Wont give you the option to get another product or anything. Only interested in charging the restock fee. They've lost a customer for life over $100. Garbage business practices.

Date of experience: January 20, 2021
Tyler W. SD Bullion Rep
over a year old

When an order is placed on a live market that trade becomes locked. SD Bullion strives to maintain customer happiness with every customer interaction. We are always looking for feedback to improve the customer experience.

SD Bullion does have certain criteria that we must maintain for ongoing business transactions. This customer requested to cancel the order. Here is a link to our Terms of Use, agreed upon during the placement of every trade: https://sdbullion.com/terms-use

Overview

SD Bullion has a rating of 4.2 stars from 649 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SD Bullion most frequently mention customer service, precious metals and best prices. SD Bullion ranks 1st among Coins sites.

service
98
value
93
shipping
95
returns
52
quality
82
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