SD Bullion

I like the safety and security SD takes. It came in a very timely manner, despite COVID. Thanks SD and Economic Ninja! If you get a chance SDs CEO does an interview with Economic Ninja about where silver is going. Check it out! Buy, buy, buy.

One reason why I shop SD Bullion is because of the guarantee they offer on all there orders. After I wrote a email to the CEO he was very nice and paid for the return shipping on the gold buffalo that was dented and replaced it with another flawless beautiful 1oz gold buffalo. So SD Bullion made good on there guarantee and I was very thankful that the CEO took time out of his day to respond to my email and have that setup for me. I will continue to buy with them since that happened, hopefully it doesn't happen again. Thank you Mr Wall!

I placed an order with SD mon 3/20 and sent a wire thru Bof A rt away. It says money has to be recieved 1-2 days after the order is placed. I was out of town but called my back later that weekend to see if my wire transfer went through. They couldnt find it. I figured my first order was expired so i placed another order, not only paying the higher price but also doubling my order. I again wired the money again. That one went through. I called to explain to Birch what happened and they threatened me and said i have to either pay 35 cancellation fee or the full order amount of the first order. Heck of a way to thank people for their business and their persistence to do biz with their company. I spoke to Frank, the customer service manager and he refused to let me speak to his manager, refused to give me his full name and refused to give me his employee ID number. He would not give me someone above him to speak with.

Company charged me $50 fee because I filed credit card chargeback on the order that didn't arrive. Below is customer service message to me. Since when did company charge consumers $50 fee for filing a chargeback? I filed claim on BBB to resolve the issue.

We received a charge back for this 07/09/2019. Since you were unwilling to follow our process for a lost packagewhich would have been much faster than filing a charge back a month lateryour account has been suspended indefinitely and a balance of $50 to cover fees imposed on us because of this unnecessary charge back is due.

Dissatisfied I placed an order for four 10 ounce silver bars. I paid for this order with a USPS money order. After almost a week, when I hadn't received email notification that my order had been sent, I called customer service to inquire about my order. I was told the bars I ordered were not available. I was not told this when I ordered them, otherwise I wouldn't have chosen that bar or gotten them from a different source. Also, I was not notified about the unavailability when my money order was cashed. It has been over 2 weeks since I placed my order and I still don't have my silver or even a delivery date as to when I will get it. I have bought silver from places other then SD Bullion and have never had this kind of problem. Customer service is very important for businesses and I feel SD Bullion has let me down in a big way with this order.

I recently had the pleasure of doing business with SD Bullion, and I must say, the experience exceeded my expectations in every way. From their outstanding service to their unbeatable prices, SD Bullion is a shining example of what a precious metals dealer should be.

One of the first things that struck me about SD Bullion was their commitment to customer service. From the moment I visited their website, I felt like a valued customer. Their website is user-friendly, making it easy to browse their extensive inventory and find exactly what I was looking for. The product descriptions are clear and informative, helping me make well-informed decisions. Additionally, their customer support team is top-notch. They were quick to respond to my inquiries and provided me with all the information I needed, demonstrating a deep knowledge of the products they offer.

But what truly sets SD Bullion apart is their competitive pricing. I was pleasantly surprised to find that their prices are among the best in the industry. Whether you're interested in gold, silver, platinum, or palladium, SD Bullion offers an extensive range of products at prices that are hard to beat. The transparency in pricing and the absence of hidden fees or inflated premiums left me with a sense of trust and confidence in my purchases.

Ordering from SD Bullion was a breeze. The checkout process was straightforward, and I appreciated the variety of payment options they offered. The shipping was fast and secure, with my precious metals arriving in perfect condition. The packaging was excellent, ensuring the safety and integrity of the products during transit.

In summary, my experience with SD Bullion was exceptional. Their commitment to providing great service, transparent pricing, and top-quality products is truly commendable. If you're in the market for precious metals, I wholeheartedly recommend SD Bullion. They have earned my trust, and I will undoubtedly be a repeat customer. Thank you, SD Bullion, for setting the bar high in the precious metals industry!

They sent me a 1 OZ VALCAMBI BAR in ASSAY, The card was supposed to be attached. When I mention this they said You need to pay shipping, restocking, and Of all insults a potential loss because of the market. I get that under normal situ, but they sent $#*!. THe said F off. Find someone else and be be happy. Ampex is very reliable.

My order is almost 4 weeks late then UPS delivery company tells me have to pay $264.00. UPS want's money in their account and telling me SD Bullion is charging me for it? Told them have pay SD bullion for product and for delivery and also told them if SD Bullion want's the money why is it in your account funny they couldn't answer the question and told me to speak to SD Bullion. This is the second problem l have had wont be a third.