It took a bit long to receive the order but I realize SD bullion is very busy. I ordered from another company on the same day and their product arrived 3 days faster.
Same thing happened to me with a litany of excuses and aggressive and antagonistic customer service agents, multiple individuals, that essentially amounted to them breaching their contractual commitment to me to fill my order.
They are dishonest and self--motivated for gain, even if it means breaching their contracts/commitments/promises to their customers, as the gentlemen above has pointed out.
This is not a one time thing. This looks to be part of their business practices.
The check was mailed out on January 8,2021, by USPS. Today is Monday, February 8,2021
Quote from Agent at SD Bullion:
Lydia (SD Bullion)
Feb 8,2021, 10:50 EST
Hello,
USPS as been delayed across the nation, and having a PO box does not mean that items are delivered sooner than those with street addresses. Again, we have not received your check, which is why the order was cancelled. Once we receive the check, it will be shredded and payment won't be collected since this order has been cancelled.
If you have any additional questions or if there's anything else we can assist you with, please do not hesitate to call our bullion team at *******732. We are available from 8 a.m.-6 p.m. est Monday through Thursday and from 8 a.m.-5 p.m. est on Friday.
Share this information around and leave comments on social media so no other person has both their money and time wasted by employees at SD Bullion.
This Coin & Bullion distributor (SD BULLION) is really competitive for its age and size! They consistently offer THE LOWEST PREMIUMS ON THE MOST POPULAR GOLD & SILVER PRODUCTS...
Although, for some Platinum Issues, and other less common or Numismatic products, better product availability, and lower premiums may be found on other sites. I avoid reading their opinion editorials, as they appear overly bullish. Cash payment options can be a bit slow, but that is to be expected (bank wire, physical checks). Having ordered from various retailers I do recommend SD BULLION as the first go to, online retailer, for anyone who is looking to invest in PMs. Overall they are my preferred online distributor of popular coins and bars, and currently the only retailer I purchase from online, on a frequent basis!
I tried this company because its the preferred one of Sean at SGT. Thank you. It was all perfect, except an older Eagle I got was quite stained and ugly.
SD Bullion has again delighted one its customers with fast, accurate and dependable service. I will continue to refer friends to their business as it is one that never disappoints.
Goods received thank you safe and sound :) as usual!
Says I have to say it in at least 100 characters!
Cheapest G and S around and good service.
Simon L
Quite happy with my small purchase. Am very much looking forward to a long relationship. This was my first on line bullion purchase and it went perfectly.
Most disappointing about how long it took to clear my check and ultimately receive my order. Why don't you use electronic checking that would clear checks immediately.
Hello Rick,
We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.
We appreciate your business with us, and know these are longer than our usual shipping times. Our website does have a discloser during the checkout screen of our temporary extended shipping times, and our Executive Team also sent out a message to all of our customers explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.
We do accept e-check payments, however, e-checks and checks take 3-5 business days to fully process.
Please feel free to contact us with any additional feedback or questions that you have.
Sincerely,
SD Bullion Customer Service
I am a repeat offender with buying silver. This is the only company I've ever made multiple purchases through because my experience. I will be coming back many more times for the silver.
Hello Daniel,
Thank you for taking the time to leave us a review.
Thank you for your kind words and for supporting SD Bullion!
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
I was really surprised by that quality of the bullion and how discreet the packaging came my first time experience was easy and a good investment. I'll definitely be back for more. Thanks
I researched all the online companies, ended up selecting SD Bullion, so glad I did! They always have the lowest prices, great customer service, and super-fast shipping!
Cashiers check held 3-5 days to clear, in their reciept email to me 20th. I email them the 28th?, "ohhh my we're just so busy" shipping expected in 6-8 days.? From the original date or some date in their planned scheme? Basement level sacmming within the law. No honor whatsoever. Read about their multiple cancelation scams here and elsewhere. I have the email reciept and communications, but am not posting that data online.
Hello Gregg,
Thank you for taking the time to leave us a review.
Shipping times have increased across the industry as a result of recent metal demands. We're working to ship out orders as quickly as possible, and we provide tracking information as soon as orders go out the door!
Thank you for your feedback!
Best,
SD Bullion Customer Service
As a previous APMEX customer I was happy with their selection but that was all. SD Bullion really has the best combination of factors that all pm investors are looking for. I am happy to be a SD Bullion customer!
I have been using sd bullion for about 9 months. I cannot be happier with their low premiums, easy to navigate web site and shipping. I will continue to use this dealer.
Always before I've had a perfect experience with this time I was missing 1 oz of silver. I did call yesterday and report this and I'm an anxious to hear the results
Hello Linda,
Thank you for taking the time to leave us a review.
I am sorry to hear that you did not receive an item in your order, however, please know that every order we ship is fully insured. Our team is currently working on your ship error investigation.
We appreciate your patience and understanding throughout this investigation. If you have any additional questions about your investigation, please email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Always a great shopping experience. Great selection of gold and silver, fair premiums and very reliable shipments. Look forward to doing future business with this company.
Hello Charles,
Thank you for taking the time to leave us a review.
Thank you for your kind words and for supporting SD Bullion!
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Have placed several orders. Very pleased with the product and service. Most orders have qualified for free shipping which I love. Will continue to shop here!
Always happy with every purchase from SD Bullion! Have been buying from them regularly for a few years and never disappointed with product, sale or service.
What more can I way - everything exactly as described and delivered quickly. Very easy to order from the website. I recommend highly and will purchase again.
I ordered $100 face value of Mercury Dimes and received a mix of different dimes. AOK since they were all silver dimes.
I ordered two tubes for Gold American Eagle coins and received two tubes for Silver American Eagle coins. AOK since I will use the tubes for Silver Eagle coin storage.
Please improve your quality control.
Overview
SD Bullion has a rating of 4.2 stars from 649 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SD Bullion most frequently mention customer service, precious metals and best prices. SD Bullion ranks 1st among Coins sites.
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
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- Ottawa Lake, MI, United States
- Edit business info
Business History
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michael,
Thank you for taking the time to leave us a review.
We are working on speeding up the shipping, however, our ship times have increased. Thank you for understanding!
Thank you for supporting SD Bullion!
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service